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| 12,711 non-broadcast complaints received |
3,892 written requests for Copy Advice |
6,709 telephone enquiries |
68% overall satisfaction figure (advertisers) |
| 13,078 non-broadcast complaints resolved |
95% of Copy Advice cases handled in 24 hours |
4,162 e-mail enquiries |
47% of complaints made online |
| 58% overall satisfaction figure (complainants) |
27 days average turnaround for non-broadcast complaints |
584,000 visitors to www.asa.org.uk |
43 requests for review |
| For a complete list visit www.asa.org.uk | |||
