Annual Report
ASA/CAP Annual statement 2011-2012
This year’s Annual Statement includes details of how the ASA and CAP have dealt with a significantly higher workload in the first half of 2011. Following the extension of the ASA’s online remit, we have seen a large surge in the number and diversity of complaints received by the ASA. This has required our staff to become even more productive and develop new systems to meet the increased demand for our services and resources.
Download ASA/CAP Annual Statement 2011-2012 (pdf)
Archive of corporate publications
Download PDFs of previous years' ASA Annual Reports and Annual Statements (the Annual Statement reports on performance in the first half of the year). For our quarterly complaints statistics reports, please go to standards of service.
Annual Statement 2010-2011 (pdf)
Annual Report 2010 (pdf)
Annual Statement 2009-2010 (pdf)
Annual Report 2009 (pdf)
Annual Statement 2008-2009 (pdf)
Annual Report 2008 (pdf) or visit Annual Report 2008 microsite [Flash required]
Annual Statement 2007-2008 (pdf)
Annual Report 2007 (pdf)
Annual Statement 2006-2007 (pdf)
Annual Report 2006 (pdf)
Annual Statement 2005-2006 (pdf)
Annual Report 2005 (pdf)
Annual Statement 2004-2005 (pdf)
Annual Report 2004 (pdf)