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Adjudications

AdjudicationsASA adjudications provide important guidance to advertisers on how the Advertising Codes are to be interpreted. They act as a transparent record of our policy for consumers, media, government, industry and society at large on what is and isn’t acceptable in advertising.

We publish our rulings here every Wednesday (available to the media under embargo from Monday). You can sign up to receive weekly alerts about our rulings, or search the database of all adjudications. Our rulings are published here for five years. Some adjudications may be available for longer if they are used as a reference in AdviceOnline and Help Notes issued by the Committee of Advertising Practice.  

Please note ASA broadcast advertising adjudications (November 2004 - June 2006) are not included in this section or search results but can be found in PDF documents in the Old Broadcast Rulings section. Those PDFs can be searched using the main site search in the top right hand corner of the page.

Use the advanced search to search by name of advertiser, agency, date, sector, type of media, Code clauses and by ASA decision.

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Viewing adjudications for : 23 May 2012

Adjudications (14)

Amazon EU Sarl

A website for online retailer Amazon, www.amazon.co.uk, contained information about a premium account facility called 'Amazon Prime'. Under the heading "Amazon Prime - All You Can Eat One-Day...
Date: 23 May 2012
Decision: Upheld

British Telecommunications plc

A TV ad for a fibre optic broadband product called 'BT Infinity'. It featured two students, one male and one female, going to view rooms at a flat share. A man opened the door of the flat and said,...
Date: 23 May 2012
Decision: Not Upheld

Crawley Clinic Ltd

An ad, in "RH10 Uncovered", a regional magazine, for hair removal treatments, featured text which stated "The Crawley Clinic Need to get rid of unwanted hair growth then try the real...
Date: 23 May 2012
Decision: Upheld

Electronic Healing

A page on a website for complementary and alternative therapies and devices, www.electronichealing.co.uk, was titled "The Bob Beck Protocol" and described a three-stage process which used...
Date: 23 May 2012
Decision: Upheld

InterContinental Hotels Group plc t/a Crowne Plaza

Two hotel booking websites, www.crowneplaza.com and www.ichotelsgroup.com, viewed on 20 March 2012, listed the prices for rooms in a London hotel.  On both websites the price for each type of room...
Date: 23 May 2012
Decision: Upheld

J Sainsbury plc t/a Sainsbury's

Three national press ads, read on 12 October 2011 and a TV ad seen on 13 October 2011, for Sainsbury's "Brand Match".(a) One press ad featured an image of a bottle of Heinz Tomato...
Date: 23 May 2012
Decision: Upheld in part

kgb (UK) Ltd

The website www.kgbdeals.co.uk, visited on 2 February, stated "£35 for a stunning Ladies Rotary watch gift set from Brand Arena worth £75 - save 53% on a timeless gift for a sophisticated...
Date: 23 May 2012
Decision: Upheld

kgb (UK) Ltd

The website www.kgbdeals.co.uk, visited on 14 March, offered a holiday to Sardinia for £209. Text in the body copy stated "£209 for a three-night, half board Sardinia break for two at...
Date: 23 May 2012
Decision: Upheld

kgb (UK) Ltd t/a kgbdeals

An ad for a digital camera on www.kgbdeals.co.uk, seen on 14 February 2012, was headed "Disney iPad digital camera £49". Text below stated "value: £139.99 discount: 65%"....
Date: 23 May 2012
Decision: Upheld

Maximiles UK Ltd

An e-mail, sent to members of a reward scheme, viewed in February 2012, included the subject line "[name of recipient], Living with cancer? You don't have to go through it alone".The...
Date: 23 May 2012
Decision: Upheld

Mr Unique

A regional press ad, for Mr Unique tyre and exhaust centres, was seen in the Harlow Star and the Hoddesden and Broxbourne Mercury. The ad stated "We're Back" and featured an image of a...
Date: 23 May 2012
Decision: Not Upheld

Quality Conservatories Ltd

The website www.qualityconservatoriesltd.co.uk, visited on 1 March 2012, stated "Quality Conservatories are a well established company who offer a 10 year insurance backed guarantee with...
Date: 23 May 2012
Decision: Upheld

Reckitt Benckiser Healthcare (UK) Ltd

An internet display ad for Durex Play lubricant gels, which was seen on www.tvguide.co.uk, featured the facial expressions of a number of women who appeared to be experiencing sexual pleasure,...
Date: 23 May 2012
Decision: Not Upheld

Winning Deals Ltd

A national press ad for Veri-green lawn seed, was headed "Veri-green LAWN SEED VISIBLE IN JUST 6 TO 7 DAYS". Text included claims such as "Rapid establishment - visible results in 6...
Date: 23 May 2012
Decision: Upheld

Informally Resolved Cases (56)

After consideration by the ASA of complaints received, the following companies and organisations agreed to amend or withdraw advertising without the need for a formal investigation:

Advertiser Date Number of Complaints Media Sector
Antigua and Barbuda Tourism Authority 23 May 2012 1 Internet (sales promotion) Holidays and travel
Argos Ltd 23 May 2012 1
Argos Ltd 23 May 2012 1 Internet (sales promotion) Retail
Argos Ltd 23 May 2012 1 Internet (display) Retail
Ashridge Executive & Organisation Development Ltd t/a Ashridge Business School 23 May 2012 1 Internet (on own site) Education
Associated Newspapers Ltd t/a Wowcher 23 May 2012 1 E-mail Leisure
Associated Newspapers Ltd t/a Wowcher 23 May 2012 1 Internet (sales promotion) Publishing
ATOC Ltd t/a National Rail 23 May 2012 1 Leaflet Holidays and travel
Aurum Holdings Ltd t/a Goldsmiths 23 May 2012 1 Internet (on own site) Retail
Ausonia services Ltd t/a Bravo Travel 23 May 2012 1 Internet (on own site) Holidays and travel
Autokool Ltd 23 May 2012 1 Internet (on own site) Retail
Baba Me 23 May 2012 1 Internet (sales promotion) Retail
B&Q plc 23 May 2012 1 Internet (sales promotion) Household
Blakefield LLP t/a Windsor Products 23 May 2012 1 Internet (on own site) Retail
Body Balance 23 May 2012 1 Other Health and beauty
Bolt Burdon Kemp 23 May 2012 1 Internet (on own site) Financial
British Gas Services Ltd 23 May 2012 1 Internet (sales promotion) Utilities
Cosmos Holidays plc 23 May 2012 1 Brochure Holidays and travel
Cremanass Ltd 23 May 2012 1 Press general, Internet (on own site) Financial
Danone UK Ltd t/a Activia 23 May 2012 1 Packaging Food and drink
easyJet Airline Co Ltd 23 May 2012 3 Internet (sales promotion) Holidays and travel
Electrical Training 4U Ltd 23 May 2012 1 Internet (on own site) Education
Experian Ltd 23 May 2012 1 Internet (search engine) Financial
G Vaughan Financial Services Ltd 23 May 2012 1 Internet (on own site) Financial
Geberit Sales Ltd 23 May 2012 1 Internet (on own site), National press Household
Genie Design & Print Ltd 23 May 2012 1 Internet (on own site) Business
Go Groopie Ltd 23 May 2012 1 Internet (sales promotion) Leisure
Hyperfi Hi Fi Superstore 23 May 2012 1 Regional press Retail
Instant Cash Loans Ltd t/a The Money Shop 23 May 2012 1 Text Message Financial
Ionian Island Holidays Ltd t/a Ionian & Aegean Island Holidays 23 May 2012 1 Internet (sales promotion) Holidays and travel
Isignia Homes Ltd t/a S2000-4U 23 May 2012 1 Internet (OM 3rd party) Business
Itison Ltd 23 May 2012 1 Internet (sales promotion) Leisure
JDM Marketing Ltd t/a Bright-Life UK 23 May 2012 1 Direct mail Retail
Kogan Technologies UK Pty Ltd t/a Kogan.co.uk 23 May 2012 1 Internet (search engine) Retail
Mark Sharman 23 May 2012 1 Regional press Leisure
MDS Battery Ltd 23 May 2012 1 Internet (on own site) Retail
molluscum-contagiosum.co.uk 23 May 2012 1 Internet (on own site) Health and beauty
Morris Homes 23 May 2012 1 Circular Property
Niggle Ltd t/a Buyometric 23 May 2012 1 Internet (sales promotion) Leisure
Plantworld 23 May 2012 1 National press Leisure
Samsung Electronics (UK) Ltd 23 May 2012 1 Internet (on own site) Leisure
Saracens Ltd 23 May 2012 1 Internet (on own site) Leisure
Sony Computer Entertainment UK Ltd 23 May 2012 1 Internet (display) Leisure
Stop Haversham Wind Farm Action Group 23 May 2012 1 Magazine, Leaflet Non-commercial
Subscriptions Marketing Ltd t/a Lets Subscribe 23 May 2012 1 Internet (display) Retail
Tesco Personal Finance Ltd 23 May 2012 1
The Camping and Caravanning Club 23 May 2012 1 Internet (on own site) Leisure
The Natural Health Clinic Frome 23 May 2012 1 Leaflet Health and beauty
Three Six Five Tickets Ltd 23 May 2012 1 E-mail Leisure
TUI UK Ltd t/a Thomson 23 May 2012 1 Brochure Holidays and travel
Unique Vacations UK Ltd t/a Sandals 23 May 2012 1 Brochure Holidays and travel
Wickes Building Supplies Ltd t/a Wickes 23 May 2012 2 National press Retail
Witness Ltd t/a The UK Copyright Service 23 May 2012 1 Internet (on own site) Business
WW E-Services UK Ltd t/a Dalani 23 May 2012 1 Internet (search engine) Retail
Zavvi Entertainment Group Ltd 23 May 2012 1 Internet (on own site) Retail
ZULU Ventures Ltd 23 May 2012 1 Internet (on own site) Health and beauty

Mail Order Cases (1)

The ASA has investigated complaints about the non-receipt of mail-order or sales promotion goods or refunds from these companies, which have now agreed to supply those goods or refunds.

Advertiser Date Number of Complaints Media Sector
Condé Nast Digital Ltd t/a Glamour 23 May 2012 1 Internet (sales promotion) Publishing

Database Cases (1)

The ASA has taken action about the obtaining, processing, management and use of personal information for the purposes of marketing products and services to the public through targeted and personalised mail by the following companies and organisations:

Advertiser Date
National Westminster Bank plc t/a NatWest 23 May 2012

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