ASA Adjudication on Odeon Cinemas Ltd
Odeon Cinemas Ltd
54 Whitcomb Street
29 August 2012
Number of complaints:
Claims on www.odeon.co.uk, for the Odeon cinema chain, featured text which stated "ODEON PREMIERE CLUB 15% ONLINE DISCOUNT To celebrate reaching two million members, we are now giving ODEON Premiere Club members 15% off tickets booked online, all day, every day. ODEON Premiere Club is the loyalty scheme for film fans, where you can collect ODEON Points to spend on film tickets, soft drinks and snacks. If you are already a member, simply login before you book tickets and see how you can save 15% online*. Check out the films that are Now Showing, and book tickets today. Don't forget, you can use this offer to get 15% off the tickets you book for yourself as well as your friends and family online - that includes the ODEON website, ODEON mobile site, ODEON iPhone and Android apps, and the ODEON Facebook Event Organiser*".
The complainant challenged whether the 15% savings claim was misleading, because a ticket card handling fee of 75p applied to each ticket purchased online.
CAP Code (Edition 12)
Odeon Cinemas (Odeon) said the ads did not state that consumers would make a total saving of 15% when booking online, rather they believed the ad made clear that the discount applied to the advertised ticket price. They provided evidence to demonstrate that.
The ASA noted that the body copy referred to a 15% discount on the ticket price. However, we considered the average consumer would infer from the headline claim that a 15% discount applied to the total cost of purchasing tickets through the Odeon Premier Club scheme. Because the savings claim did not include the cost of the card handling fee, we concluded that the ad was misleading and breached the Code.
The ad breached CAP Code (Edition 12) rules 3.1 and 3.3 (Misleading advertising) and 3.18 (Prices).
The ad must not appear again in its current form. We told Odeon to ensure quoted prices included non-optional fees in future.