Welcome
You’ve seen an advertisement that you think is wrong and you want it changed or withdrawn. You might have entered a promotion that afterwards you thought was unfairly run and left you disappointed. You may receive mail from advertisers who you've already told not to contact you or it may be that you haven’t received the goods that you ordered from a newspaper, brochure or teleshopping channel.
If you find yourself in one or more of those situations, we can often help to resolve the problem. We can stop misleading or offensive advertising. We can ensure sales promotions are run fairly. We can help you reduce unwanted commercial mail and resolve problems with mail order purchases.
Sometime we can’t help and on those occasions we will try to find the right people for you to contact. For instance, Trading Standards departments regulate shop window displays and point of sale material. The Financial Services Authority regulates financial aspects of ads, like the use of APRs and disclaimers about investments going down as well as up. Click on their names to visit their sites or see our Links section.
This Guided Tour of our website will:
Help you understand what the ASA does and what its remit covers
Finding your way around our site
Our website has an Index on the left-hand side of the screen that takes you to the information you need quickly. This tour tells you which link in the Index you need to use to find the information you want. The tour also has links directly to those sections.
www.tradingstandards.gov.uk