Note: This advice is given by the CAP Executive about non-broadcast advertising. It does not constitute legal advice. It does not bind CAP, CAP advisory panels or the Advertising Standards Authority.


Claims in product names

Like other categories of products, the ASA does not allow marketers of moisturisers to make claims in product names that they would otherwise be unable to make See Claims in Product names. Product names that imply a level of performance that cannot be justified should not be used or should be disclaimed. Although it would be difficult to prove that a face cream had an “anti-wrinkle” or “anti-ageing” effect (that it could remove wrinkles or reverse ageing), referring to a cream as an “anti-ageing” cream in a context that explained the effect was only temporary or worked only on the appearance of wrinkles might be acceptable.

How do creams work?

CAP understands that anti-ageing creams work by moisturising the skin. The skin absorbs water and is plumped up, temporarily masking the appearance of wrinkles. Creams also provide a barrier on the surface of the skin, reducing moisture loss. Moisturisers have a superficial effect on the surface of the skin and marketers that go beyond making merely cosmetic claims should be wary of implying physiological changes such as “promotes skin regeneration” (The Body Shop International plc, 26 September 2007) “skin thickness increased by over 8% in four months” (Age Technology, 5 March 2008) and “reverses the cellular ageing process” (R Robson Ltd, 26 August 2009).

Marketers should also avoid making claims that a topical product can remove tattoos, that it could be a "remedy for scarring" or that it could help to “reduce the appearance of scars" (Express Newspapers, 20 April 2011, (tattooremovalcream.co.uk, 1 February 2012, tattooremovalcream.co.uk, 10 August 2011), unless robust clinical evidence for the efficacy of the product is held. See ‘Anti-ageing: Physiological Effects’.

Does your product contain make-up?

In June 2013, the ASA considered that consumers would be likely to interpret the claims, “Covers freckles...dark patches...age blemishes...tell-tale signs of ageing can be covered quickly and simply” to mean that the cream included makeup which could conceal blemishes and marks on the skin. However this was not the case and the ASA upheld the complaint because insufficient evidence was held to support the claims that the product could work in this way. (Easylife Group Ltd, 26 June 2013)

Claiming a cumulative or persistent effect

CAP has accepted that, when used on dry skin, moisturisers have the potential to demonstrate a cumulative or persistent effect but has yet to see any convincing evidence that any moisturiser has this effect. Marketers wanting to make those claims should hold product-specific evidence. See ‘Anti-ageing: Creams and Cumulative Effects’.

Established claims

Marketers and their agencies are, however, unlikely to be asked for evidence for well-established claims. Referring to “temporary effects” or the “appearance of lines and wrinkles” or “nourishing [or “plumping”] the skin with moisture” are generally accepted claims for which neither CAP nor the ASA would normally seek evidence. Sensory or impressionistic claims, such as “your skin feels smoother” are also extremely unlikely to attract complaints or action. Moreover, claims such as “80% of women said it reduced the appearance of their wrinkles” will require proof in the form of consumer use or perception tests. Claims that convey a physiological or cumulative effect will require a much higher level of evidence, and marketers are urged to consider carefully whether their data is robust enough.

Environmental factors

Rule 12.22.1 explicitly allows marcoms for cosmetics that protect against the damage caused by environmental factors to make claims which refer to temporarily preventing, delaying or masking premature ageing. For example, marketers may claim that a cream which includes a minimum SPF 15 and the equivalent UVA protection, can help temporarily protect the skin from the sun and therefore, delay premature ageing. Marketers should be very careful not to claim that a product can protect the skin from the sun if it does not contain a sunscreen of adequate strength. Not only is this likely to mislead, but it is also likely to be considered irresponsible.

In 2007, the ASA upheld complaints about ads that claimed a skin cream could protect against damaging electromagnetic waves emitted from mobile phones, microwave ovens and laptops (Clarins (UK) Ltd, 15 August 2007). Again, marketers whose claims go beyond those that are generally accepted should ensure their evidence is robust and convincing.

Anti-oxidants

Claims that creams containing anti-oxidants can protect the skin and delay or temporarily prevent premature ageing as a result of their antioxidant ingredients have not yet been proven. The Copy Advice team is unaware of any acceptable cosmetic claims for antioxidants.

Exfoliating creams

In 2006, the ASA accepted that a product that contained glycolic acid, which increases natural exfoliation could legitimately be described as “helping the skin’s natural self-peeling process” and that it could help “reveal a new skin effect” (L’Oreal (UK) Ltd, 28 June 2006). Marketers of exfoliating creams may make some claims about skin renewal but should be careful not to over-claim.

Are the effects similar to surgery?

Marcoms that either state or imply that skin creams have an effect similar or equivalent to surgery or the like, are unlikely to be accetptable. The ASA ruled that the claim “let surgery wait” was acceptable because it believed viewers would not interpret the phrase as claiming anything more than a temporary effect (L’Oreal Golden Ltd, 17 August 2005). But, Avon was found to have exaggerated the benefits of its face cream with claims such as "TAKE ACTION WITH THE AT HOME ALTERNATIVE TO SURGERY. THE NEW WAVE IN FACE LIFTS an exclusive technological skincare breakthrough tighter, firmer, more lifted skin in just 3 days …” The ASA concluded that the marketer had not shown that the product had an effect over and above that delivered by other moisturising products and, in reaching its decision, the ASA rejected consumer and in-vitro tests (Avon Cosmetics Ltd, 17 January 2007).

Production techniques

The ASA did not rule against one ad which stated “Get flawless skin...without additional makeup without procedures without photo retouching” and featured an image of one half of a model’s face labelled “untreated” and the other half labelled “treated (in 40 seconds)”. The image had not been digitally manipulated and had been taken immediately after application of the product, so the ASA was satisfied that the photo did not mislead as to the effect the product was capable of achieving. (Indeed Laboratories Inc, 15 May 2013). See The use of Production Techniques.

Read our guidance on Anti-ageing: General and other Anti-ageing entries

Updated 26/05/2015

Related Rulings

University College London Hospitals, 23 October 2013


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