Rulings (414)
  • University of East Anglia

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for the University of East Anglia (UEA), www.uea.ac.uk, seen on 9 June 2017, featured a black box including text stating, “Top 5 for student satisfaction (National Student Survey 2005-2016)” at the bottom of the homepage.

  • Falmouth University

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for Falmouth University, www.falmouth.ac.uk, seen on 10 June 2017 featured text stating “The UK’s No 1 Arts University (for three years running)” in “The Sunday Times League Table 2017” on a webpage titled “League Table Results”. Additionally, on the third page of the “2018 Undergraduate Prospectus”, avail...

  • University of Leicester

    • Upheld
    • Internet (social networking)
    • 15 November 2017

    A paid for Facebook post for the University of Leicester, seen on 17 July 2017, featured text stating that the university was “a top 1% world university” and “A World Ranked University”.

  • University of Strathclyde

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for the University of Strathclyde, www.strath.ac.uk, seen on 8 June 2017 featured a webpage titled “Physics” that included a headline stating “We’re ranked No.1 in the UK”. Below this featured text stating “The Department of Physics at the University of Strathclyde, in the centre of Glasgow, has been rated...

  • University of West London

    • Upheld
    • Regional press
    • 15 November 2017

    A regional press advertorial for the University of West London (UWL), seen on 20 June 2017, featured text stating that UWL was “named as London’s top modern university - and one of the top 10 in the UK - in the Guardian University Guide 2018”.

  • Advanced Wall Solutions Ltd

    • Upheld
    • Leaflet
    • 06 December 2017

    A leaflet by Advanced Wall Solutions Ltd for Proteks Systems, an exterior wall application, seen on 28 July 2017, invited recipients to contact them for a survey and quotation for their property. Text under the heading "What our customers say" stated "We had the Proteks System applied to our property ...

  • As Nature Intended Ltd

    • Upheld
    • Internet (social networking)
    • 06 December 2017

    A competition on Twitter, seen on 13 June 2017, which stated “#WIN a £100 hamper filled with #organic goodies. Take a snap of your fav breakkie [sic] product we sell & tag us using #Wakeuptoorganic".

  • BMW (UK) Ltd

    • Upheld
    • Internet (social networking)
    • 06 December 2017

    A paid-for Facebook post for BMW, seen on 29 May 2017, contained a video which included the claim “Having driven petrol guzzling cars before, I realised that it is now time to switch to an electric car. With zero emissions, the i3 really is a clean car and helps to give back to the environment”, both in the voice-ov...

  • New Leaf Adoption Ltd t/a New Leaf Adoption

    • Upheld
    • Internet (on own site)
    • 06 December 2017

    A website for an adoption agency, New Leaf Adoption (www.newleafadoption.co.uk), seen on 23 March 2017, contained text which stated "We only use experienced competent assessors".

  • The Site Supply Company Ltd t/a HIVIS.net

    • Upheld
    • Internet (on own site), Internet (search engine)
    • 06 December 2017

    Two ads for workwear and equipment, seen in July 2017:

    a. A website, www.hivis.net, stated "CUSTOM EMBROIDERED POLO SHIRT ... £2.89 PLUS VAT. £3.47 INC VAT ...". Next to that was an image of the product, a polo shirt, which had "YOUR LOGO HERE" embroidered onto it.

    Text below stated &...

Informally resolved (1865)
  • 1st Online Solutions Ltd t/a Fantastic Pest Control

    • 06 December 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Animals and farming

  • 888 UK Ltd

    • 06 December 2017
    • Number of complaints: 1

    Media: Television
    Topic: Sports, leisure and hobbies

  • Agriline Products Ltd t/a Agriline

    • 06 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Aldi Stores Ltd

    • 06 December 2017
    • Number of complaints: 1

    Media: Television
    Topic: Home and garden

  • Amazon Europe Core Sarl

    • 06 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Clothing, shoes and jewellery

  • Amazon Europe Core Sarl t/a Amazon

    • 06 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Beauty products, grooming and hygiene

  • Avocado Ninja t/a www.avocadoninja.co.uk

    • 06 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions

  • Boots UK Ltd

    • 06 December 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Promotions and competitions

  • Cassiobury Farm & Fishery

    • 06 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • DSG Retail Ltd t/a PC World

    • 06 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

Mail order cases (28)
  • William Reed Business Media Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Recruitment and work

  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Immediate Media Company Ltd t/a buysubscriptions

    • 27 September 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Sports, leisure and hobbies

  • K n M's Embroidery

    • 27 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Teentoday Ltd t/a Maximumpop!

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Gambling

  • Lingerie Outlet Store Ltd

    • 30 August 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Boots UK Ltd

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Promotions and competitions

  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Spar (UK) Ltd

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

Database cases (33)
  • Afibel SAS

    • 06 December 2017
  • New Wave Capital Ltd t/a Capital on Tap

    • 06 December 2017
  • Daub Alderney Ltd

    • 29 November 2017
  • FSB Technology (UK) Ltd t/a 21Bet

    • 29 November 2017
  • MT SecureTrade Ltd

    • 29 November 2017
  • Wye Valley Promotions Ltd

    • 22 November 2017
  • Capital One Bank (Europe) plc

    • 15 November 2017
  • Wowcher Ltd

    • 08 November 2017
  • Glide Utilities Ltd

    • 25 October 2017
  • Quotatis Ltd

    • 25 October 2017