Rulings (190)
  • University of West London

    • Upheld
    • Regional press
    • 15 November 2017

    A regional press advertorial for the University of West London (UWL), seen on 20 June 2017, featured text stating that UWL was “named as London’s top modern university - and one of the top 10 in the UK - in the Guardian University Guide 2018”.

  • DotNetPages Ltd t/a OddsMonkey

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A video on the home page of www.oddsmonkey.com, seen on 5 June 2017, stated “For years Odds Monkey has helped over 30,000 people earn up to £1,500 per month”.

  • Kingstown Associates Ltd t/a HealthyLiving Direct

    • Upheld
    • Catalogue
    • 15 November 2017

    A brochure for Healthy Living Direct, seen in June 2017, contained ads on one page for various products including a number of sex toys and sex aids. Two of the products, a sex toy entitled “The Pleasurable Way To Relieve Stress” and “Erecta Prompt Cream” had appeared in a previous ASA Adjudication. The ad also conta...

  • Mist Fire Suppression Ltd

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    The homepage of the website for the Nebula fire mist system www.mistfs.co.uk seen on 24 April 2017 featured the claim, "Systems tested in accordance with BS8458:2015." Text on a moving image carousel stated "Designed, installed and certified to current Building regulations - BS8458". On a separat...

  • Plusnet plc

    • Upheld
    • Internet (social networking), Internet (OBA)
    • 15 November 2017

    A Facebook ad and an online banner ad for the broadband provider Plusnet plc promoted their broadband product for businesses:

    a. The Facebook ad, seen on 28 March, featured the text "£4.50 a month for Unlimited Business Broadband. Order today!" Underneath, there was an image of a man alongside more p...

  • Redfoot Shoes Ltd t/a Goodwin Smith

    • Upheld
    • Internet (on own site), E-mail, Internet (social networking), Internet (video)
    • 15 November 2017

    Ads for Goodwin Smith Shoes seen in August 2017:

    a. An email included the claim “Fancy a pair?” and was accompanied by an image of three women wearing just knickers, with one woman’s breasts exposed, the second covering her chest with her arm with her nipple exposed and the third posed in front of the others ...

  • Royal Mail Group Ltd

    • Upheld
    • Internet (social networking), Internet (video)
    • 15 November 2017

    A paid-for video ad on Twitter and a Video On Demand (VOD) ad for Royal Mail:

    a. The video ad on Twitter, seen on 27 July 2017, featured a scene with customers and staff in a bank. A short while later a gang of men in balaclavas with baseball bats entered the bank and shouted, “This is a robbery”. The staff an...

  • Skill on Net Ltd

    • Not Upheld
    • Direct mail
    • 15 November 2017

    A leaflet for an online casino, playojo.com, seen on 29 June 2016 featured text on the front that stated “Play your ojo Wheel and win Free Spins! …”. At the bottom of the leaflet was small print that stated “No deposit required. Min. withdrawal £20. The OJO Wheel guarantees Free Spins if you select the ‘Wheely Easy’...

  • Virginia Medical Supplies Ltd

    • Upheld
    • Regional press
    • 15 November 2017

    A regional press ad for Salin Plus, a natural salt therapy, seen in the Down Recorder on 26 October 2016 and several other dates up to 17 February 2017, stated in the headline that “COPD, Asthma and Sinusitis sufferers can get relief with Natural Salt Therapy - No Masks or Tubes”. The ad stated that “according to ph...

  • Wahoo Fitness (UK) Ltd

    • Upheld
    • Internet (social networking)
    • 15 November 2017

    Two YouTube videos on the channel "Global Cycling Network (GCN)" were seen in March 2017:

    a. The first video was titled "Unboxing The Wahoo Elemnt Bolt Bike Computer" and featured the vlogger Simon Richardson sitting at a table. The video started with Simon stating, "Welcome to GLN box...

Informally resolved (563)
  • Amazon Europe Core Sarl

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Argyll Entertainment AG t/a Sport Nation

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Cruise Club UK

    • 15 November 2017
    • Number of complaints: 1

    Media: Brochure
    Topic: Holidays, travel and motoring

  • David Lloyd Leisure Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Sports, leisure and hobbies

  • Go Groopie Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Iceland Foods Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: National press
    Topic: Food, drink and supplements

  • Maple Syrup Media Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Mr Tyres (Andover) Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Directory
    Topic: Holidays, travel and motoring

  • MyCityDeal Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Rebecca Phillips

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Sports, leisure and hobbies

Mail order cases (14)
  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Immediate Media Company Ltd t/a buysubscriptions

    • 27 September 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Sports, leisure and hobbies

  • Teentoday Ltd t/a Maximumpop!

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Gambling

  • Boots UK Ltd

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Promotions and competitions

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Nickelodeon UK Ltd

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Sports, leisure and hobbies

  • LMnext UK Ltd

    • 05 April 2017
    • Number of complaints: 1

    Media: Internet (social networking), Internet (sales promotion)
    Topic: Sports, leisure and hobbies

  • Time Inc (UK) Ltd t/a Woman

    • 15 March 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Sports, leisure and hobbies

  • National Magazine Company Ltd t/a Cosmopolitan

    • 08 February 2017
    • Number of complaints: 1

    Media: Unknown
    Topic: Clothing, shoes and jewellery

  • British Toy & Hobby Association Ltd t/a Make Time 2 Play

    • 01 February 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Sports, leisure and hobbies

Database cases (8)
  • Smyths Toys UK Ltd

    • 11 October 2017
  • Virgin Media Ltd

    • 13 September 2017
  • Virgin Media Ltd

    • 12 July 2017
  • Saint John Patrick Publishers Ltd t/a St John Patrick Publishers

    • 17 May 2017
  • Price Engines Ltd t/a Home Improvement Quotes

    • 01 March 2017
  • Virgin Media Ltd

    • 01 March 2017
  • Ladbrokes Betting & Gaming Ltd

    • 18 January 2017
  • Holiday Extras Ltd t/a Holiday Extras

    • 14 December 2016