Rulings (8)
  • Accor (UK) Ltd

    • Upheld in part
    • Website (paid ad)
    • 19 November 2025

    A paid-for website ad for Accor made misleading claims about the price of hotel rooms. A second paid-for website ad was also investigated but didn’t break the rules.

  • Booking.com BV

    • Upheld
    • Search (paid)
    • 19 November 2025

    A paid-for search ad for Booking.com made misleading claims about the price of hotel rooms.

  • Butlins Skyline Ltd t/a Butlins

    • Upheld
    • 19 November 2025

    An email promotion for Butlins?wasn’t?administered?fairly?because the?closing date?of the promotion was changed

  • Hilton Worldwide Ltd

    • Upheld
    • 19 November 2025

    Two paid-for search ads for Hilton made misleading claims about the price of hotel rooms.

  • Hutch Games Ltd t/a F1 Clash

    • Upheld in part
    • 19 November 2025

    An app store listing and in-game storefront for the mobile game ‘F1 Clash’?failed to?make clear that it?contained?loot boxes?and?misleadingly?implied?that people?had an equal chance of winning different prizes. A third issue was investigated but?didn’t?break the rules.

  • Kabam Games Inc

    • Upheld
    • 19 November 2025

    An app store listing for?the?‘Marvel Contest of Champions’ game?failed to?make clear that it?contained?loot boxes.

  • Nexters Global Ltd

    • Upheld
    • 19 November 2025

    An app store listing for?the?‘Hero Wars: Alliance RPG’ game?failed to?make clear that?it?contained?loot boxes.

  • Travelodge Hotels Ltd

    • Upheld
    • 19 November 2025

    Two paid-for search ads for Travelodge made misleading?claims about the price of hotel rooms.?

Informally resolved (7)
  • Ann Summers Ltd

    • 19 November 2025
    • Number of complaints: 1

  • Ecoflow Innovation UK

    • 19 November 2025
    • Number of complaints: 1

  • IPA Pharmacies Ltd

    • 19 November 2025
    • Number of complaints: 1

  • Just Eat.co.uk Ltd

    • 19 November 2025
    • Number of complaints: 1

  • JustExhale

    • 19 November 2025
    • Number of complaints: 1

  • Parkdean Resorts UK Ltd

    • 19 November 2025
    • Number of complaints: 1

  • Sur-Ron UK

    • 19 November 2025
    • Number of complaints: 1