Rulings (6)
  • Cotswold Grange Investments Ltd

    • Upheld
    • Press general
    • 05 December 2018

    A press ad for Lakeside Country Park, seen in May 2018, stated "This breath-taking Park in Central England offers the opportunity to own a luxury Lodge/park home". Further text stated "The perfect holiday accommodation in a peaceful and scenic location superbly surrounded by stunning countryside...Park F...

  • GAN EU GIN VLOGISTICS SDN BHD t/a Europa Depot

    • Upheld
    • Internet (OM 3rd party)
    • 05 December 2018

    An eBay listing for Europa Depot, seen in July 2018, for an unlocked SAMSUNG Galaxy S4 smartphone, included text stating “All our SAMSUNG smartphones are 100% BRAND NEW… Although the manufacturer warranty has expired, we offer a 100% hassle-free 1 year seller warranty for all our units. The warranty covers any form of ...

  • Kentucky Fried Chicken (Great Britain) Ltd

    • Upheld
    • Television
    • 05 December 2018

    A TV ad for Kentucky Fried Chicken seen on 28 September 2018 featured a woman who was dancing in a flexible manner on a wall located at the top of a roof.The ad’s opening scene showed a close-up panning shot of the woman’s sliding feet whilst she was dancing on a wall. The next scene showed a full shot of the woman lea...

  • Oakam Ltd

    • Upheld
    • Television
    • 05 December 2018

    A TV ad for short-term loans company Oakam Loans, seen on 15 August 2018, featured a voice-over which stated, "Ask Oakam about borrowing up to £1750, one four two one per cent APR representative variable". On-screen text stated "1421% APR representative (variable)".

  • PhatMojo, LLC

    • Not Upheld
    • Television
    • 05 December 2018

    An ad for toys based on characters from the video game "Bendy and the Ink Machine" was seen on Cartoon Network throughout the day on 23 August, on Disney XD on 26 August, and on Pop Max mid-morning during "Pokemon" on 30 August. The ad featured different characters on a jerky, sepia-toned, cartoon-l...

  • Truly Travel Ltd t/a Teletext Holidays

    • Upheld in part
    • Internet (on own site)
    • 05 December 2018

    Three holiday package listings seen on the Teletext Holidays website www.teletextholidays.co.uk, in February and April 2018:a. A listing for a package to Tenerife stated "£278pp* incl. flight + hotel". Next to this text an icon, when hovered over, revealed text which stated "Hotel price correct at 09:44 ...

Informally resolved (59)
  • Adidas (UK) Ltd

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (social networking)

  • Allergan Ltd t/a Juvederm

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (social networking)

  • Alpha Holidays Ltd

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Altitude Parks Acton Ltd t/a Oxygen Freejumping

    • 05 December 2018
    • Number of complaints: 1

    Media: Mailing

  • Amazon Europe Core Sarl

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Animal Friends Insurance Services Ltd

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)

  • Arena Racing Corporation Ltd t/a hereford-racecourse.co.uk

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Argos Ltd t/a Argos

    • 05 December 2018
    • Number of complaints: 1

    Media: Catalogue

  • Avalonage Ltd t/a The Great British Shooting Show

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (on own site), Magazine

  • Beijing Xiaoxiong Bowang Technology Co Ltd t/a SPARK

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (social networking), Internet (OM 3rd party)

  • British Gas Services Ltd

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • British Telecommunications plc t/a BT

    • 05 December 2018
    • Number of complaints: 3

    Media: Internet (on own site)

  • Chargemaster Ltd

    • 05 December 2018
    • Number of complaints: 2

    Media: Internet (on own site)

  • Citrus Holidays

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • DCMD Ltd t/a Vechicle Savers

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Easylife Group Ltd

    • 05 December 2018
    • Number of complaints: 1

    Media: Catalogue, Brochure

  • Fisher & Paykel Appliances Ltd

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Flowers Same Day Ltd t/a Flowerssameday.co.uk

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Game Retail Ltd

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Giga-Byte Technology Co Ltd t/a Gigabyte.com

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)

Mail order cases (1)
  • Brodie & Stone

    • 05 December 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)