Rulings (10)
  • British Airways plc

    • Upheld
    • Internet (on own site), Radio
    • 01 April 2020

    A website and radio ad for British Airways made misleading claims about a 2-for-1 travel voucher.

  • Clearabee Ltd

    • Not upheld
    • Internet (on own site)
    • 01 April 2020

    Claims on a website for a waste management company were not misleading.

  • John Mills Ltd t/a JML Direct

    • Upheld
    • Internet (on own site)
    • 01 April 2020

    Claims on a website for an instant heater made misleading claims about its efficiency in comparison to gas heaters.

  • Lucky Go Studio Ltd

    • Upheld
    • In-game (apps)
    • 01 April 2020

    An in-app video ad for a gambling company exaggerated the chances of participants winning a prize.

  • Merlin Entertainments plc

    • Not upheld
    • Internet (on own site)
    • 01 April 2020

    Claims on Alton Towers’ website that fastrack passes reduced queue times were not misleading.

  • Parcel2Go.com Ltd t/a Parcel2go

    • Upheld in part
    • Internet (on own site), Email
    • 01 April 2020

    A website and an email for a parcel delivery comparison website omitted information about parcel restrictions and misled consumers about their ratings.

  • Vax Ltd

    • Not upheld
    • Press general
    • 01 April 2020

    A newspaper ad for a vacuum cleaner claiming to be better than the UK’s top 10 bestselling cordless vacuums did not mislead.

  • Warners Group Publications plc

    • Upheld
    • Internet (social networking)
    • 01 April 2020

    A Facebook post for a railway magazine promoting a goody bag was banned for failing to disclose that buyers would be tied into a yearly subscription.

  • Wofun Company Ltd t/a Saltdays, Thamesowl

    • Upheld
    • Internet (on own site), Internet (social networking)
    • 01 April 2020

    A website and a paid-for Facebook ad for an online retailer made misleading claims about a tape product and thermal gloves.

  • kidsfitnesstrackers

    • Upheld
    • Internet (on own site)
    • 01 April 2020

    A product listing on a website for a children’s fitbit made misleading savings claims.

Informally resolved (35)
  • 888 UK Ltd t/a 888.com, Casino-on-Net, Pacific Poker, Reef Club Casino, Betmate,

    • 01 April 2020
    • Number of complaints: 1

  • Aurora Ventures (Europe) Ltd t/a International Women's Day

    • 01 April 2020
    • Number of complaints: 1

  • B D U Imports Ltd

    • 01 April 2020
    • Number of complaints: 1

  • BodyWell Group

    • 01 April 2020
    • Number of complaints: 1

  • Boohoo.com UK Ltd

    • 01 April 2020
    • Number of complaints: 1

  • British Telecommunications plc t/a BT, BT Group plc, BT Sport, BT TV

    • 01 April 2020
    • Number of complaints: 1

  • ContextLogic Inc t/a Wish.com

    • 01 April 2020
    • Number of complaints: 1

  • Dunelm (Soft Furnishings) Ltd t/a Dunelm (Soft Furnishings) Ltd

    • 01 April 2020
    • Number of complaints: 1

  • EasyStrands Ltd t/a EasyStrands

    • 01 April 2020
    • Number of complaints: 1

  • Easylife Group Ltd t/a Easylife Group, Positive Health

    • 01 April 2020
    • Number of complaints: 1

  • Greatwinedirect Ltd

    • 01 April 2020
    • Number of complaints: 1

  • Gymshark Ltd

    • 01 April 2020
    • Number of complaints: 1

  • Hillarys Blinds Ltd t/a Hillarys Blinds

    • 01 April 2020
    • Number of complaints: 1

  • Holland & Barrett Retail Ltd t/a Holland & Barrett

    • 01 April 2020
    • Number of complaints: 1

  • Home Fire Protection Scotland Ltd

    • 01 April 2020
    • Number of complaints: 1

  • IRL Digital Ltd

    • 01 April 2020
    • Number of complaints: 1

  • InnovaDerma plc t/a roots

    • 01 April 2020
    • Number of complaints: 1

  • Jessica Rose Shears t/a Jessica_Rose_UK

    • 01 April 2020
    • Number of complaints: 1

  • John Lewis Partnership plc t/a John Lewis Partnership

    • 01 April 2020
    • Number of complaints: 1

  • Lidl Great Britain Ltd t/a Lidl UK GmbH, Lidl

    • 01 April 2020
    • Number of complaints: 1