Rulings (10)
  • Connect UK Sales Ltd

    • Upheld
    • 12 February 2025

    A paid-for Facebook ad and website landing page didn’t make clear that the value of investments was variable and failed to provide evidence to substantiate investment claims and price comparisons.

  • Family Vision Ltd

    • Upheld
    • 12 February 2025

    A paid-for Facebook ad irresponsibly encouraged the use of credit agreements to fund Christmas spending.

  • High Seat Ltd t/a HSL

    • Upheld
    • 12 February 2025

    A website, two emails and a leaflet didn’t make the limitations for guaranteed Christmas delivery clear.

  • INSTITUTO NATURVITA S.L. t/a Natur Vital

    • Upheld
    • 12 February 2025

    A webpage misleadingly and irresponsibly implied that hair colourants were safe for people with an allergy to PPD.

  • Land Profits EDU Ltd t/a Land Profits

    • Upheld
    • 12 February 2025

    Two paid-for Facebook posts and a website didn’t make clear that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future and also failed to substantiate objective claims

  • Luxury Lodge Estates Company Ltd t/a Luxury Lodges

    • Upheld
    • 12 February 2025

    A magazine ad didn’t make clear that the value of investments was variable, and that examples of past performance weren’t necessarily a guide to the future. It also failed to make the nature of a guarantee clear and didn’t include non-optional fees

  • Next Retail Ltd t/a NEXT

    • Upheld
    • 12 February 2025

    A product listing on the NEXT website irresponsibly portrayed a model as being unhealthily thin.

  • SteadyPay Ltd

    • Upheld
    • 12 February 2025

    A paid-for Meta ad irresponsibly encouraged people to borrow money for the Black Friday sales and to spend more than they could afford.

  • Tesco Stores Ltd t/a Tesco

    • Not upheld
    • 12 February 2025

    An outdoor digital poster comparing the Tesco Clubcard and Sainsbury’s Nectar loyalty card schemes wasn’t misleading.

  • Wilton Bradley Ltd t/a Xootz

    • Upheld
    • 12 February 2025

    A TV ad and product page was misleading and socially irresponsible by failing to disclose that private e-scooters couldn’t be legally used in public places.

Informally resolved (14)
  • Autism Treatment Trust Ltd t/a Autism Treatment Trust

    • 12 February 2025
    • Number of complaints: 1

  • Bank of Ireland t/a Bank of Ireland

    • 12 February 2025
    • Number of complaints: 1

  • BrewDog plc

    • 12 February 2025
    • Number of complaints: 1

  • Cambridge Online Education Ltd t/a Access Courses Online

    • 12 February 2025
    • Number of complaints: 1

  • Circle Health Group Ltd

    • 12 February 2025
    • Number of complaints: 1

  • E.ON Next Energy Ltd

    • 12 February 2025
    • Number of complaints: 1

  • Easy Consulting SL Group t/a Beach Travels

    • 12 February 2025
    • Number of complaints: 1

  • Eloise Fouladgar

    • 12 February 2025
    • Number of complaints: 1

  • Ghost Innovations Ltd

    • 12 February 2025
    • Number of complaints: 1

  • Mazuma Mobile Ltd t/a Mazuma Mobile

    • 12 February 2025
    • Number of complaints: 1

  • Smile White Holdings Ltd t/a Smile White

    • 12 February 2025
    • Number of complaints: 1

  • Virgin Media Ltd t/a Virgin Media, Virgin Broadband

    • 12 February 2025
    • Number of complaints: 1

  • Whitbread Group plc t/a Premier Inn, Beefeater

    • 12 February 2025
    • Number of complaints: 0

  • Wiper & True Ltd

    • 12 February 2025
    • Number of complaints: 1