Rulings (9)
  • Eaton Gate Gaming Ltd t/a Kwiff

    • Upheld
    • Television
    • 19 September 2018

    A TV ad for gambling operator Kwiff, seen on 9 June 2018. The beginning of the ad included a screen with text that stated “PLAYERS OF THE SEASON”. The ad then showed a number of Kwiff customers discussing their experiences: “I’ve been Kwiffed many times”, “It’s quite a buzz actually”, “It’s was a 5/1 that got ‘kwiffed’...

  • Ferrero UK Ltd t/a Kinder

    • Upheld in part
    • Internet (on own site), Internet (social networking), In-game (apps), In-game (online)
    • 19 September 2018

    Three websites, an app and a YouTube channel for Kinder seen on 4 January 2018:a. The home page of the website www.kinder.co.uk featured a rolling banner which included images of children and adults, and a small image of a Kinder Chocolate bar. At the bottom of the page, under the heading “Our Products”, website visito...

  • Green Flag Ltd

    • Not Upheld
    • Internet (on own site), Television
    • 19 September 2018

    A TV ad and website for Green Flag, a roadside assistance provider, seen in June 2018:a. The TV ad featured different scenes of vehicles that required roadside assistance. A voice-over stated, “Let’s talk breakdown cover. Now there’s some stuff you should know. Unlike the AA, Green Flag won’t charge extra if you need s...

  • Greentube Alderney Ltd t/a Bell Fruit Casino

    • Upheld
    • In-game (apps)
    • 19 September 2018

    An in-app ad for "Bell Fruit Casino", a gambling app, seen in the "Dude Perfect 2" app on 21 February 2018, featured text stating "Bell Fruit Casino App FREE. Play Slots for Real Cash. Welcome Bonus up to £200". Buttons on screen stated "GET" and "PLAY NOW!".

  • Official iPhone Unlock Ltd t/a cellunlocker.co.uk

    • Upheld
    • Internet (on own site)
    • 19 September 2018

    A website for cellunlocker.co.uk, www.cellunlocker.co.uk, seen on 6 February 2018, featured a home page with the claim “Unbeatable Prices Quickest SIM unlock on the internet from only £11.95” and a link underneath labelled ‘View our pricelist’, leading to a page titled ‘Pricelist’ that presented a list of mobile phone ...

  • Roof Solutions Norwich Ltd

    • Upheld
    • Internet (on own site)
    • 19 September 2018

    Claims on the website roofsolutionsnorwich.ltd, seen on 14 June 2018. The page included several testimonials.

  • The Footwear & Accessories Collective Ltd t/a Air & Grace

    • Not Upheld
    • Internet (social networking)
    • 19 September 2018

    A post on the @dresslikeamum Instagram page, seen on 28 February 2018, featured an image of two multi-coloured trainers and the caption “Thanks to everyone who has contributed to the ‘big feet / small feet’ chat a few posts back - some very interesting points, tips and issues raised And thanks to everyone who has joine...

  • Virgin Wine Online Ltd

    • Upheld
    • E-mail
    • 19 September 2018

    An email from Virgin Wines sent on 14 May 2018 in which the headline text stated, “Specially EXTENDED ends midnight tonight £10 wine voucher CLICK HERE TO CLAIM”. The body of the email stated “Hi … Right, this is a little bit naughty because I specifically said that your £10 VOUCHER should expire last night, but what c...

  • WHG (International) Ltd

    • Upheld
    • In-game (apps)
    • 19 September 2018

    An ad for William Hill Vegas, seen on 17 February 2018, appeared within the app New MarioKart 8 Trick. The ad included text which stated “William Hill Vegas ... All Online Vegas Games 200% Up To £200 Bonus William Hill Vegas” accompanied by an “INSTALL” button.

Informally resolved (47)
  • A1 Comms Ltd t/a Buymobiles.net

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (price comparison)

  • AG Retail Cards Ltd t/a Clinton Cards

    • 19 September 2018
    • Number of complaints: 1

    Media: Point of sale

  • Aerial Services Scotland Ltd t/a Aerial Express

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Agden Consulting Ltd t/a facetheory.com

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Agora Lifestyles Ltd

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Allen Carr's Easyway (International) Ltd

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Amazon Europe Core Sarl

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Avis Budget EMEA Ltd

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Black Country Roofing Ltd t/a Black Country Roofing

    • 19 September 2018
    • Number of complaints: 1

    Media: Press general

  • Boohoo.com UK Ltd t/a boohoo

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Carpetright plc

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)

  • Cassava Enterprises (Gibraltar) Ltd

    • 19 September 2018
    • Number of complaints: 1

    Media: E-mail

  • Champneys Henlow Ltd

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • ContextLogic Inc t/a Wish

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (social networking)

  • From The Fields Ltd t/a Kendal Calling

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Gwithian Farm Ltd

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (social networking), Leaflet

  • Hisense UK Ltd t/a Hisense UK

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • House of MP Ltd t/a Miss Pap

    • 19 September 2018
    • Number of complaints: 2

    Media: Internet (on own site)

  • InnovAntennas Ltd

    • 19 September 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Jet2holidays Ltd

    • 19 September 2018
    • Number of complaints: 1

    Media: Point of sale