Rulings (7)
  • Air France-KLM

    • Upheld
    • Internet (display)
    • 06 December 2023

    A paid-for Google ad gave a misleading impression of the airline’s environmental impact.

  • Creditfix Ltd t/a yourdebt-expert.co.uk

    • Upheld
    • Transport
    • 06 December 2023

    An ad on a bus didn’t make it clear that it was promoting an IVA or the risks and fees associated, and misleadingly claimed that 81% of debt could be written off.

  • Deutsche Lufthansa AG t/a Lufthansa

    • Upheld
    • Internet (display)
    • 06 December 2023

    A paid-for Google ad gave a misleading impression of the airline’s environmental impact.

  • Etihad Airways

    • Upheld
    • Internet (display)
    • 06 December 2023

    A paid-for Google ad gave a misleading impression of the airline’s environmental impact.

  • GetAgent Ltd

    • Upheld
    • Internet (website content)
    • 06 December 2023

    A website for estate agent referrals did not make it clear that some results were marketing communications, and claimed to make ‘impartial recommendations’ which was misleading.

  • Polyverse Inc

    • Upheld
    • App (paid ad)
    • 06 December 2023

    An in-game mobile app ad was irresponsible, likely to cause serious and widespread offence and had been irresponsibly targeted for overly sexualising and objectifying women.

  • South African Foods Ltd t/a Candy Store 4 You

    • Upheld
    • Social media (influencer or affiliate ad)
    • 06 December 2023

    A TikTok post on Saira Hayati’s account for sea salt made health and nutrition claims that were in breach of the rules and claimed to prevent, treat or cure human disease, which broke the rules.

Informally resolved (15)
  • Astrid Zeegen

    • 06 December 2023
    • Number of complaints: 1

  • Debenhams Brands Ltd

    • 06 December 2023
    • Number of complaints: 1

  • Gold Reserves Ltd

    • 06 December 2023
    • Number of complaints: 1

  • Laser Clinics UK Management Ltd

    • 06 December 2023
    • Number of complaints: 1

  • Lizzy Hadfield

    • 06 December 2023
    • Number of complaints: 1

  • Mighty Tech

    • 06 December 2023
    • Number of complaints: 1

  • Mitchells & Butlers Leisure Retail Ltd

    • 06 December 2023
    • Number of complaints: 1

  • Optimale Ltd

    • 06 December 2023
    • Number of complaints: 1

  • Peace Products Ltd

    • 06 December 2023
    • Number of complaints: 1

  • Plenish Cleanse Ltd

    • 06 December 2023
    • Number of complaints: 1

  • Sharps Bedrooms Ltd

    • 06 December 2023
    • Number of complaints: 1

  • Stirling Health Ltd

    • 06 December 2023
    • Number of complaints: 1

  • The Conveyancing Association

    • 06 December 2023
    • Number of complaints: 1

  • Whaleco UK Ltd

    • 06 December 2023
    • Number of complaints: 1

  • Workshop Trading (London) Ltd

    • 06 December 2023
    • Number of complaints: 1