Rulings (8)
  • Beiersdorf UK Ltd

    • Not Upheld
    • Internet (on own site)
    • 11 July 2018

    A product information page for Nivea Men Sensitive Moisturiser, seen on nivea.co.uk on 24 February 2017, showed an image of the product packaging which included the claim "0% alcohol* - no burning". Information under the "Product details" tab said "The improved formula with 0% alcohol* is fast ...

  • Highland Spring Ltd

    • Upheld
    • Internet (sales promotion)
    • 11 July 2018

    A prize draw, seen on 23 February 2018 on the label of a Highland Spring water bottle, offered entrants the opportunity of an "instant win". The label stated “WIN PRIZES WITH H20omph 10,000 to be won”. Further text stated “Open 01/02/18 - 30/06/18. "Enter online "instant" win at www.highlandspr...

  • JB Global Ltd t/a Oak Furniture Land

    • Upheld
    • Television
    • 11 July 2018

    Four TV ads for Oak Furniture Land, advertising sales events, seen on 9 February 2018:a. The first TV ad featured text which stated "Savings end 11/02/18". A voice-over stated, "Don't miss extra savings at Oak Furniture Land's big weekend sale, save £230 on this St Ives side board, only £359. Hurry to a ...

  • Lewis Oliver Estates Ltd

    • Upheld
    • Poster, Leaflet
    • 11 July 2018

    Two ads for Lewis Oliver Estates, an estate agent, seen in April and June 2018:a. A poster ad featured an image of a topless man wearing fitted boxer shorts. The image was cropped so that only the model's torso and thighs were visible. Text stated "WOW! WHAT A PACKAGE". A roundel containing the text "Ful...

  • McCain Foods (GB) Ltd

    • Upheld
    • Packaging
    • 11 July 2018

    The product packaging for McCain French Fries, seen on 1 December 2017, featured a promotion named ‘GREAT VILLAGE RAFFLE’. The front of the packaging included raffle tickets graphics with text that stated “WIN INSTANTLY ONLINE £3 MILLION OF PRIZES AVAILABLE” and an image of a Mini Cooper.The back of the packaging featu...

  • Ovo Energy Ltd t/a Boost

    • Not Upheld
    • Television
    • 11 July 2018

    A TV ad for Boost, an energy provider, seen in February 2018, promoted a prepayment energy smart meter. The ad began with a woman holding a torch whilst trying to turn on her light switch. The next scene featured an Asian man standing in a Kung Fu stance in a yellow jumpsuit similar to the jumpsuits worn by Bruce Lee. ...

  • PDQ Estates Ltd t/a PDQ

    • Upheld
    • Internet (on own site), Internet (social networking)
    • 11 July 2018

    A tweet and a blog post for the estate agent, PDQ Estates Ltd:a. The tweet from Chris Wood, the Director of PDQ Estates Ltd, with the @PDQProperty twitter handle, dated 7 October 2017, stated "Mid & W Cornwall Oct 16 - 17. @PurplebricksUK listings: sold 50.4% i.e. 49.6% of customers lost> £1,000 (C£64,000)....

  • Watts Marketing Ltd t/a Help2Buy Windows

    • Upheld
    • Internet (on own site), Internet (social networking)
    • 11 July 2018

    A Facebook post and a website for Help2Buy Windows seen on 17 March 2018:a. The Facebook post, dated 19 February, stated, “Help2buy Windows has launched a new window & door grant scheme, qualifying homeowners can now have new windows and doors installed completely free of charge. If you meet the criteria for a free...

Informally resolved (36)
  • Amazon Europe Core Sarl

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Boyds of Worcester Ltd

    • 11 July 2018
    • Number of complaints: 1

    Media: Regional press

  • Butlins Skyline Ltd

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Carluccio's Ltd

    • 11 July 2018
    • Number of complaints: 2

    Media: Internet (on own site), E-mail

  • DFS Trading Ltd t/a DFS

    • 11 July 2018
    • Number of complaints: 3

    Media: Internet (on own site), Internet (sales promotion)

  • David Lloyd Leisure Ltd

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • DenLab Direct Ltd t/a Insta-smile

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Emergency Plumbers Ltd t/a MJ Harris Electrics

    • 11 July 2018
    • Number of complaints: 1

    Media: Directory

  • Expedia.com Ltd t/a ebookers

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Heathrow Airport Ltd

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Moss Bros Group Plc

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (on own site), Point of sale

  • Nutmeg Saving and Investment Ltd

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • One Life FS Ltd t/a One Life

    • 11 July 2018
    • Number of complaints: 3

    Media: Internet (display)

  • Open Property Finance Limited t/a Open Property Group

    • 11 July 2018
    • Number of complaints: 1

    Media: Press general

  • Performance Leads Ltd t/a Financial-Advisors-Near-Me.co.uk

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Planet X Ltd

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Seraphine Ltd

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (display)

  • Stagecoach Group plc

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Sunshine Day Nursery

    • 11 July 2018
    • Number of complaints: 1

    Media: Brochure, Leaflet

  • Sykes Cottages Ltd

    • 11 July 2018
    • Number of complaints: 1

    Media: Internet (social networking), Internet (OM 3rd party)