Rulings (11)
  • AI Global Media Ltd t/a Build

    • Upheld in part
    • E-mail
    • 22 August 2018

    Two emails to an individual with a garden design company, from the trade magazine Build:a. The first email, sent in January 2018, stated “We have recently opened voting for the 2018 Landscape & Gardening Awards on the BUILD website, and I’m delighted to inform you that #company# has received a nomination this year!...

  • Annexio Ltd t/a LottoGo.com

    • Upheld
    • Internet (on own site)
    • 22 August 2018

    A website for LottoGo.com (www.lottogo.com), seen on 13 July 2018, allowed users to bet on the outcomes of foreign lotteries. The home page listed the various lotteries on which users could bet, along with their current prize funds.Large text at the top of a page advertising entry to the Mega Millions lottery in the US...

  • Copestick Murray Wine Solutions Ltd

    • Upheld
    • Transport
    • 22 August 2018

    A poster for i heart Wines, seen on the London Underground network in April and May 2018, showed images of three bottles of wine. Text stated "i heart WINES [image of a red heart] - NOT every DAY, YOU UNDERSTAND. Not all the time. Just sometimes. YOU KNOW, in moderation. As a treat. With food, ideally. OR A FILM. ...

  • Cross Ocean Electronic Co Ltd t/a ibatterys.co.uk

    • Upheld
    • Internet (on own site)
    • 22 August 2018

    A website, www.ibatterys.co.uk, selling laptop batteries, was seen 10 May 2018. It featured the UK flag and the Royal Mail logo. The returns page listed an address in Berkshire, UK.

  • Howad Ltd t/a incognito

    • Upheld
    • Internet (on own site)
    • 22 August 2018

    A product listing for incognito mosquito repellent spray, seen on the incognito website, www.lessmosquito.com in October 2016, stated “Tested to be 100% effective against mosquito bites…It is just as strong as any Deet based product yet incognito is certified 100% natural and can be used by all the family including you...

  • John Mills Ltd t/a JML

    • Not Upheld
    • Internet (video)
    • 22 August 2018

    An ad on YouTube for JML’s “EverBrite”, a detachable outdoor light, seen on 12 January 2018. A man’s voice stated, “…EverBrite is solar powered … the solar technology charges the lithium ion battery during the day, then keeps EverBrite lit for up to 12 hours at night.” The ad later showed the light being placed over a ...

  • Kennel Registration Ltd

    • Upheld
    • Leaflet
    • 22 August 2018

    A website for Kennel Registration, www.kennelreg.org.uk, a dog pedigree registration service, seen on 13 April 2018, featured a page titled “Transfer of ownership” which included text that stated “Free Pet Insurance”.

  • Rieves Lotteries Ltd

    • Upheld
    • Internet (on own site)
    • 22 August 2018

    A website promoting charity scratchcards, www.rieves.co.uk, seen on 2 July 2018, featured images of several scratchcards:a. One called "Queen Bee" featured a cartoon-like image of a bee wearing a crown and ruffle, standing next to a castle.b. One called "Christmas Kisses" featured cartoon-like image...

  • TUI UK Ltd

    • Upheld
    • Television
    • 22 August 2018

    A TV ad for TUI holidays, seen on 3 June 2018, featured a voice-over which stated, "It's not too late to discover Turkey with TUI from £279 per person this summer ... Perfect summer holidays that put you in the middle." On-screen text stated "Departures between 01/09/2018 and 31/10/2018 flying from selec...

  • The Laser Treatment Clinic Ltd

    • Upheld
    • Internet (on own site)
    • 22 August 2018

    Claims seen on the website for a laser treatment clinic, www.thelasertreatmentclinic.com, in March 2018:1. A web page entitled "Laser Treatment for Acne" stated "We provide the most advanced acne treatments including acne laser treatment within the London area with all procedures carried out by our train...

  • Walkers Snacks Ltd

    • Not Upheld
    • Internet (social networking)
    • 22 August 2018

    A pre-roll ad on YouTube for Walkers, seen on 12 April 2018, featured a man grabbing the hand of a colleague to suck Doritos crumbs off his fingers, and in another scene ripping the trousers off another man in order to sniff Doritos crumbs from the trousers. A voice-over concluded, “Doritos. For the bold”.The ad was se...

Informally resolved (42)
  • 7dayshop.com Ltd

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Amazon Europe Core Sarl

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Arena Racing Corporation Ltd t/a Doncaster Racecourse

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Avid Energy Ltd

    • 22 August 2018
    • Number of complaints: 1

    Media: Direct mail

  • Aviform Ltd

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Best Direct (International) Ltd

    • 22 August 2018
    • Number of complaints: 1

    Media: National press

  • BetVictor Ltd

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (social networking)

  • Booking.com BV

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (on own site), Internet (social networking)

  • Booking.com BV

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (social networking)

  • Brighterkind Group Ltd

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Cambridge Nutraceuticals Ltd t/a FutureYou

    • 22 August 2018
    • Number of complaints: 1

    Media: Magazine

  • DSG Retail Ltd

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)

  • Debenhams Retail plc

    • 22 August 2018
    • Number of complaints: 4

    Media: Internet (social networking), Television

  • Espresso Internet Ltd t/a Make My Blinds

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (display)

  • Eventbrite Inc

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Fairlight Jones Ltd t/a Fairlight Jones

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Frank Schrijver UK Ltd

    • 22 August 2018
    • Number of complaints: 1

    Media: National press

  • Greenwich Leisure Ltd t/a Better

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Helen Southern

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (on own site)

  • Highland Community Broadband Community Interest Company

    • 22 August 2018
    • Number of complaints: 1

    Media: Internet (on own site)