Rulings (9)
  • ASC Twelve Ltd t/a Simple as Fat

    • Upheld
    • Internet (social networking)
    • 13 February 2019

    Seven tweets from the Simple As Fat Twitter account: a. A tweet published on 2 July 2018 stated “Goodness me there may be a Crisp Crisis due to hot weather. Oh dear what a shame! NOT! Crisps are a heart attack in a bag. I was addicted and bought them out of habit but let me assure you Pork Scratchings are a mu...

  • Dextro Energy GmbH & Co KG

    • Upheld
    • Poster
    • 13 February 2019

    A poster for Dextro Energy Glucose Tablets, seen on the London Underground network on 17 May 2018, featured the text "LIFE'S HARD" followed by a large upward arrow with "CHEAT!" written inside. Further text stated "FEEL THE BURST - OF FLAVOUR" around a packshot with "DEXTRO ENERGY&quo...

  • Hattons of London Ltd

    • Upheld
    • Television
    • 13 February 2019

    A TV ad for Hattons of London, a coin specialist, seen on 4 October 2018 promoted their 2018 Armistice Remembrance Gold Gallantry Quarter Sovereign coin. The voice-over stated, “Call now and save £100 off the regular release price”. On-screen text which accompanied a visual of the coin stated “£95 (plus £4.99 p&p) ...

  • Imperial Tobacco Ltd

    • Upheld in part
    • Poster, Internet (social networking)
    • 13 February 2019

    Two outdoor poster ads and a Facebook post for Rizla rolling papers, seen in October 2018:a. The first poster featured two people dressed as a security safe standing in front of a wall which had the word “SAFE” graffitied on it. On the right-hand side of the ad, there was a pack shot of the rolling papers which had the...

  • Lifeline24 Ltd

    • Upheld
    • Internet (on own site)
    • 13 February 2019

    A website, www.lifeline24.co.uk, seen on 15 August 2018, promoted a personal alarm service, included a web page titled “Pricing” with the text “Annual Plan £119* With 3 months free SPECIAL OFFER!”. Further text stated “*VAT exempt price. You may qualify for VAT exemption. £35 new customer fee applies”.

  • MQA Ltd

    • Not Upheld
    • Internet (on own site)
    • 13 February 2019

    A website for MQA audio file formatting, www.mqa.co.uk, seen on 23 October 2018 stated "MQA reveals every detail of the original recording".

  • TeleCare24 UK Ltd

    • Upheld
    • Internet (on own site)
    • 13 February 2019

    A website for the careline alarm service, www.telecare24.co.uk, seen on 29 October 2018, featured a page containing different pricing plans. The website stated “Standard Plan. £120.00/yr. £167.88/yr [strikethrough price].” Further text stated “SPECIAL OFFER - Originally £167.88 - now just £120!. 3 MONTHS FREE in the fi...

  • The Hut.com Ltd t/a Zavvi

    • Upheld
    • Internet (display)
    • 13 February 2019

    A prize draw, seen on 28 October 2018 on the website www.zavvi.co.uk, offered entrants the opportunity to win a trip to Disneyland Paris. Text stated "Win a magical weekend with your family to celebrate 90 years of Mickey magic at Disneyland Paris with Mastercard. Start Something Priceless!". Further text sta...

  • Vivo Clinic Bristol Ltd

    • Upheld
    • Internet (on own site)
    • 13 February 2019

    A website for Vivo Clinic, www.vivoclinic.com, a clinic offering non-surgical vaginal tightening procedures, seen on 6 September 2018, featured a page titled “FemiWand - Vaginal Tightening”. Text under the heading stated “… the FemiWand non-surgical vaginal tightening treatment improves the health and vitality of vagin...

Informally resolved (39)
  • Aceville Publications Ltd t/a Grow Your Own Magazine

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • Amazon Europe Core Sarl

    • 13 February 2019
    • Number of complaints: 6

    Media: Internet (OM 3rd party)

  • Argos Ltd

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • British Telecommunications plc

    • 13 February 2019
    • Number of complaints: 2

    Media: Television

  • Buy It Direct Group t/a Appliances Direct

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • CV Technical Ltd

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • Cheap Laptop Company

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • Damartex UK Ltd

    • 13 February 2019
    • Number of complaints: 1

    Media: Press general, Magazine

  • Danielle French

    • 13 February 2019
    • Number of complaints: 2

    Media: In-game (apps)

  • Daub Alderney Ltd t/a Aspers Casino

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • Eversmart Energy Ltd

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • Expedia.com Ltd

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • Express Taxis Ltd

    • 13 February 2019
    • Number of complaints: 1

    Media: Radio

  • Feelunique International Ltd

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • Geraldine Beirne

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (social networking)

  • Hidden Hearing Ltd

    • 13 February 2019
    • Number of complaints: 1

    Media: National press

  • Hoover Ltd

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • John Clark Motor Group Ltd

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • ManCave Ltd

    • 13 February 2019
    • Number of complaints: 2

    Media: Poster

  • National Car Parks Ltd t/a NCP

    • 13 February 2019
    • Number of complaints: 1

    Media: Internet (on own site)

Database cases (1)
  • Roxburghe Investments LLC t/a FreeCVs

    • 13 February 2019