Rulings (11)
  • American Golf (Trading) Ltd t/a Onlinegolf

    • Upheld
    • Website (own site)
    • 10 August 2022

    A website of an online golf retailer misled consumers by omitting significant information about a free trial for a shot tracking device because it did not make clear they would have to pay a subscription to access the data provided by the device

  • Arsenal Football Club plc

    • Upheld
    • Website (own site)
    • 10 August 2022

    [Republished ruling] A Facebook post and website post by Arsenal Football Club promoting fan tokens were misleading because they did not make sufficiently clear that the value of investments in paid-for Fan Tokens was variable and as cryptoassets they were unregulated; omitted material information, including that free ...

  • BetterHelp, Inc t/a BetterHelp.com

    • Upheld
    • Social media (paid ad)
    • 10 August 2022

    A paid-for ad on Facebook for an online counselling and therapy provider made misleading and irresponsible claims about NHS waiting times and discouraged people with mental health conditions from seeking support from the NHS

  • Boux Avenue Ltd

    • Upheld
    • Social media (own site)
    • 10 August 2022

    A post on the company’s Facebook page was irresponsible and likely to cause serious or widespread offence by objectifying women

  • Hims & Hers UK Ltd t/a Hims

    • Upheld
    • Internet (website content)
    • 10 August 2022

    Two ads on the company’s website were banned for promoting prescription-only medicine to the public and promoting unlicensed medicines.Two ads on the company’s website were banned for promoting prescription-only medicine to the public and promoting unlicensed medicines.

  • Huel Ltd

    • Upheld
    • Audio (podcast)
    • 10 August 2022

    A podcast ad was banned as the commercial intent behind it was not made clear upfront and it was not obviously identifiable as an ad

  • ITAE Productions Ltd t/a The VIVIT Experience ; VIVIT

    • Upheld
    • Email
    • 10 August 2022

    An email for a Father’s Day promotion that featured a picture Fred West was banned for being likely to cause serious or widespread offence and distress

  • Lebara Mobile Ltd t/a Lebara Ltd

    • Upheld
    • Website (own site)
    • 10 August 2022

    Claims on the company’s website for its 30-day SIM-only plans were misleading because the “unlimited” minutes and text services were subject to a cap on usage

  • Person(s) unknown

    • Upheld
    • Social media (paid ad)
    • 10 August 2022

    A paid-for Facebook ad for corset-style shapewear was irresponsible by exploiting people’s insecurities around body image, particularly new mothers, and encouraging rapid post-partum weight loss; misleadingly implied that the product could cause permanent shape change; and, made unsubstantiated claims about burni...

  • Prettylittlething.com Ltd t/a Prettylittlething.com

    • Upheld
    • Website (own site)
    • 10 August 2022

    Images on a fast-fashion retailer’s website featuring Alabama Barker were socially irresponsible and likely to cause harm and offence by depicting an under 18 in a sexual manner

  • Sky UK Ltd

    • Upheld
    • Email, Internet (website content)
    • 10 August 2022

    Claims on a website and in an email about being the “top-performing major broadband provider” and which implied Sky had won an award from Ofcom were misleading

Informally resolved (10)
  • BabyJabs Ltd t/a Babyjabs

    • 10 August 2022
    • Number of complaints: 0

  • East Midlands Chamber Ltd t/a Marketing Peak District & Derbyshire

    • 10 August 2022
    • Number of complaints: 0

  • Eventbrite Inc

    • 10 August 2022
    • Number of complaints: 0

  • Flutter Entertainment plc DO NOT USE FOR PADDYPOWER t/a do not use for Paddy Power or Betfair

    • 10 August 2022
    • Number of complaints: 0

  • Jet2.com Ltd t/a Jet2.com

    • 10 August 2022
    • Number of complaints: 0

  • Raj Of Black Dam

    • 10 August 2022
    • Number of complaints: 0

  • Sky UK Ltd t/a Sky, Now TV

    • 10 August 2022
    • Number of complaints: 0

  • Smart Respiratory Products Ltd t/a Smart Asthma

    • 10 August 2022
    • Number of complaints: 0

  • Star Freudenberg t/a Medical Mindset Coach

    • 10 August 2022
    • Number of complaints: 0

  • Travis Perkins plc

    • 10 August 2022
    • Number of complaints: 0