Reasonable adjustments

We hope it is already possible for anyone who wishes to make a complaint or contact us for other reasons to do so, but if there are reasonable adjustments you would like to ask us to make, please contact us and we will aim to make them. Our contact details are at the bottom of this page.

We have been informed that some users with visual impairments are finding it difficult to access our web complaint form. We are working on this. If you experience difficulties in the meantime, please opt for the audio challenge setting on your device, or call us on 020 7492 2222 to submit your complaint.

Accessibility on our website

This website has been created with Accessibility in mind. Our aim is to ensure that everyone can access the information published on our website and that the site meets WAI AA standards.

The colour scheme has been carefully chosen. We've tested the colours to make sure that they meet World Wide Web Consortium (W3C) guidelines on background and foreground colour and brightness difference.

If there are Accessibility features that we could add in to the site, or techniques that we could adopt, please contact us.

In addition, the information below will help you in customizing your computer to provide you further with the most accessible web experience on our website.

Help with viewing our website

Here are some external links to further information on adjusting your browser to make text larger or to change the colours:

Older material

Unfortunately, it's not possible to guarantee that older material that has been published previously will meet accessibility criteria. Much of this legacy material was created without following accessibility standards and is now very difficult to update to modern accessibility standards.