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Latest rulings

  • Lands' End Europe Ltd t/a

    • Upheld
    • E-mail
    • 29 March 2017

    An email from Lands’ End, a clothing company, received on 10 October 2016, stated “Hello [complainant’s name]. Thank you for visiting” and included various product listings.

  • Healden Grove Ltd

    • Upheld
    • Direct mail
    • 01 March 2017

    A direct mailing for a consultancy service seen on 21 September 2016 was received in a white windowed envelope with a ‘”Return Address” and the company’s logo.

    Inside the envelope was a letter addressed to a specific employee of another organisation and featured text that stated &ld...

  • Creation Consumer Finance Ltd t/a Creation

    • Upheld
    • E-mail, Direct mail
    • 04 January 2017

    A direct mailing for a loans company seen in September 2016 was sent in a white windowed envelope and showed the recipient’s address on the cover letter. On the back of the envelope was text that stated, “If undelivered, please return to Creation Financial Services PO Box 7578, BIRMINGHAM B26 3FD”. The cover letter ...

  • Ltd t/a Expedia

    • Not Upheld
    • E-mail
    • 04 January 2017

    Ads for Expedia, seen in September and October 2016, promoted discounted hotel and holiday deals for Expedia members.

    a. An email, sent to the Expedia members mailing list, stated “BY INVITE ONLY: SPECIAL MEMBER PRICING You’re Eligible for 50% off”. A “Terms and conditions” link led to text on a separate ...