Rulings (10)
  • Direct Collection Bailiffs Ltd

    • Not Upheld
    • E-mail
    • 31 July 2019

    An email from Direct Collection Bailiffs Ltd, received on 24 April 2019, entitled "Gypsies next door, new series features Can't Pay? We'll Take it Away! Agents". Text within the email stated "Find out why DCBL maintain a 100% Traveller Removal success rate, watch the episode on-demand now. Tra...

  • Westminster Publications Ltd

    • Upheld
    • Magazine, Direct mail
    • 06 November 2019

    Ads for a political journal online and in direct mailings were banned for not being obviously as ads, and for implying it was an official government publication.   

  • Boohoo.com UK Ltd

    • Upheld
    • E-mail
    • 16 October 2019

    An email from a clothing retailer was found to be socially irresponsible.

  • Bristol Airport Ltd

    • Not Upheld
    • E-mail
    • 09 October 2019

    An email promoting return flight deals from Bristol to North America was not considered misleading.

  • TalkTalk Telecom Ltd

    • Upheld
    • E-mail
    • 09 October 2019

    TalkTalk emails misleadingly claimed users were approaching their data capacity.

  • Virgin Wine Online Ltd

    • Upheld
    • E-mail
    • 09 October 2019

    An email for a wine deal was misleading and broke the promotions rules. 

  • TheHut.com Ltd t/a Zavvi

    • Upheld
    • E-mail
    • 02 October 2019

    An email sent by an online retailer misleadingly claimed entrants had won tickets to the UEFA Champions League Final.

  • Nespresso UK Ltd

    • Upheld
    • E-mail
    • 08 May 2019

    An email promotion from Nespresso, received on 29 October 2018, offered a free milk frother. Text stated “Stock up on your favourite Nespresso coffees and we’ll treat you to a complimentary Aeroccino4 Milk Frother.* Simply order 400 capsules before 11th November to enjoy milky coffee creations worthy of any...

  • Really Great Cruises Ltd t/a Cruise Nation

    • Upheld
    • E-mail
    • 24 April 2019

    Two direct marketing emails from Cruise Nation, promoting cruise holiday deals: a. An email received on 20 September 2018 included the text “THE DRINKS ARE ON US! FROM ONLY £799”. A circular icon with a green tick and the text “lowest price guaranteed” was placed beside the price claim....

  • Cash On Go Ltd t/a Peachy.co.uk

    • Upheld
    • E-mail
    • 20 March 2019

    An email from a financial services company specialising in short-term loans, dated 24 January 2019, stated “… no one really knows what’s going on with this whole Brexit malarkey … and some say it could affect the amount of food available … We do not want to believe that Brexit will impa...

Informally resolved (5)
  • TalkTalk Telecom Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Pricing and charges

  • Charles Tyrwhitt Shirts Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions

  • Freedom Travel Group

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Pricing and charges

  • The Works Stores Ltd

    • 19 June 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions

  • BRITISH TELECOMMUNICATIONS PLC

    • 12 June 2019
    • Number of complaints: 1

    Media: Leaflet, Direct mail
    Topic: Pricing and charges