Rulings (10)
  • PCK SKIN (Manchester) Ltd t/a SkinSpaceUK

    • Upheld
    • Email
    • 13 May 2020

    A promotional email, by an aesthetic clinic, offering vitamin injections broke the rules by promoting prescription-only medicines to the general public.

  • The Green People Company Ltd t/a Green People, Green People Co

    • Upheld
    • Internet (on own site), Direct mail
    • 26 February 2020

    A direct mail and a blog post advertising sun cream were banned for being misleading and irresponsible.

  • Opodo Ltd

    • Upheld
    • 08 January 2020

    Claims in an email for a car hire sale could not be substantiated and were misleading.

  • Westminster Publications Ltd

    • Upheld
    • Magazine, Direct mail
    • 06 November 2019

    Ads for a political journal online and in direct mailings were banned for not being obviously as ads, and for implying it was an official government publication.   

  • Boohoo.com UK Ltd

    • Upheld
    • Email
    • 16 October 2019

    An email from a clothing retailer was found to be socially irresponsible.

  • Bristol Airport Ltd

    • Not Upheld
    • Email
    • 09 October 2019

    An email promoting return flight deals from Bristol to North America was not considered misleading.

  • TalkTalk Telecom Ltd

    • Upheld
    • Email
    • 09 October 2019

    TalkTalk emails misleadingly claimed users were approaching their data capacity.

  • Virgin Wine Online Ltd

    • Upheld
    • Email
    • 09 October 2019

    An email for a wine deal was misleading and broke the promotions rules. 

  • TheHut.com Ltd t/a Zavvi

    • Upheld
    • Email
    • 02 October 2019

    An email sent by an online retailer misleadingly claimed entrants had won tickets to the UEFA Champions League Final.

  • Direct Collection Bailiffs Ltd

    • Not Upheld
    • Email
    • 31 July 2019

    An email from Direct Collection Bailiffs Ltd, received on 24 April 2019, entitled "Gypsies next door, new series features Can't Pay? We'll Take it Away! Agents". Text within the email stated "Find out why DCBL maintain a 100% Traveller Removal success rate, watch the episode on-demand now. Tra...

Informally resolved (6)
  • Howarth Homes plc

    • 04 December 2019
    • Number of complaints: 1

    Media: National press
    Topic: Property sales and lettings

  • John Lewis Partnership plc

    • 04 December 2019
    • Number of complaints: 3

    Media: National press, Internet (social networking), Point of sale
    Topic: Promotions and competitions

  • MyCityDeal Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • TheHut.com Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Email
    Topic: Promotions and competitions

  • Tobell Insurance Services Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Direct mail
    Topic: Holidays, travel and motoring

  • TalkTalk Telecom Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Email
    Topic: Promotions and competitions, Pricing and charges