Rulings (3)
  • Nespresso UK Ltd

    • Upheld
    • E-mail
    • 08 May 2019

    An email promotion from Nespresso, received on 29 October 2018, offered a free milk frother. Text stated “Stock up on your favourite Nespresso coffees and we’ll treat you to a complimentary Aeroccino4 Milk Frother.* Simply order 400 capsules before 11th November to enjoy milky coffee creations worthy of any...

  • Really Great Cruises Ltd t/a Cruise Nation

    • Upheld
    • E-mail
    • 24 April 2019

    Two direct marketing emails from Cruise Nation, promoting cruise holiday deals: a. An email received on 20 September 2018 included the text “THE DRINKS ARE ON US! FROM ONLY £799”. A circular icon with a green tick and the text “lowest price guaranteed” was placed beside the price claim....

  • Cash On Go Ltd t/a Peachy.co.uk

    • Upheld
    • E-mail
    • 20 March 2019

    An email from a financial services company specialising in short-term loans, dated 24 January 2019, stated “… no one really knows what’s going on with this whole Brexit malarkey … and some say it could affect the amount of food available … We do not want to believe that Brexit will impa...

Informally resolved (5)
  • TalkTalk Telecom Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Pricing and charges

  • Charles Tyrwhitt Shirts Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions

  • Freedom Travel Group

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Pricing and charges

  • The Works Stores Ltd

    • 19 June 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions

  • BRITISH TELECOMMUNICATIONS PLC

    • 12 June 2019
    • Number of complaints: 1

    Media: Leaflet, Direct mail
    Topic: Pricing and charges