Home and garden

Helpful information on the advertising rules for products or services related to home and garden improvements.

Products relating to home and garden improvements, such as power tools and hedge trimmers, can often require the user to wear protective equipment. To avoid falling foul of the ad rules, we would always recommend any ads that depict these types of products being used should also show the user in the appropriate safety gear.

Other rules relevant to home and garden improvement ads include those concerning guarantees and warranties.

Ads must make clear each significant limitation to an advertised guarantee that has implications for a consumer’s rights. For example, if a warranty covers parts but not labour, if the guarantee applies only in certain circumstances, or consumers have to fulfill certain criteria to validate their guarantee. Furthermore, if advertisers offer a money-back guarantee our rules require advertisers must promptly refund consumers who make valid claims.

Finally, advertisers for home and garden improvements should not exaggerate the capabilities of their product and should take care to hold adequate evidence for any claims they do make, for example in relation to the performance or life-span of the product.

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Latest rulings

Town Force Ltd
- Upheld in part
- Internet (website content)
- 04 November 2020
A website ad for a plumbing service was banned for misleadingly stating that they did not charge a call-out fee when it was their policy to do so.
Technical Specialities Ltd t/a Lakeland Paints
- Upheld
- Internet (on own site)
- 14 October 2020
A website ad for a paint product was banned for making misleading claims about its effectiveness in absorbing air pollutants.
Everest Ltd
- Upheld
- Internet (on own site)
- 05 August 2020
A website ad for new household windows and doors was banned for making misleading savings claims.
Harvey Water Softeners Ltd
- Upheld
- Leaflet
- 05 August 2020
A leaflet for a water softener misleadingly claimed that the product produced glossier hair and softer skin.

View all rulings

Home and garden

Helpful information on the advertising rules for products or services related to home and garden improvements.

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