Rulings

Our rulings are published every Wednesday and set out on the public record how, following investigation, the advertising rules apply and where we draw the line in judging whether an ad has broken the rules. We also publish a list of companies and organisations which, following receipt of a complaint, agreed to amend or withdraw their ad without the need for a formal investigation.

Rulings (5)

British Gas Services Ltd t/a British Gas
- Upheld
- Television
- 20 October 2021
Two TV ads, a website and tweet by British Gas for their HomeCare Cover service were banned for misleadingly implying that emergency call outs were available to all customers at short notice.
Hey Habito Ltd
- Upheld
- Television, VOD
- 20 October 2021
A TV and a video on demand ad for a mortgage broker were banned for exaggerating the likelihood of future significant interest rate rises.
Dormeo UK Ltd
- Upheld
- Television
- 13 October 2021
A TV ad for a mattress was banned for making misleading savings claims.
Galco Enterprises Ltd t/a NationwideBathrooms.com
- Upheld
- Internet (website content)
- 01 September 2021
We banned ads on Nationwide Bathroom’s website over misleading pricing.
Town Force Ltd
- Upheld in part
- Internet (website content)
- 04 November 2020
A website ad for a plumbing service was banned for misleadingly stating that they did not charge a call-out fee when it was their policy to do so.

Informally resolved (0)

Mail order cases (0)

Database cases (0)