Rulings (14)
  • Everest Ltd

    • Upheld
    • Internet (on own site)
    • 05 August 2020

    A website ad for new household windows and doors was banned for making misleading savings claims.

  • Harvey Water Softeners Ltd

    • Upheld
    • Leaflet
    • 05 August 2020

    A leaflet for a water softener misleadingly claimed that the product produced glossier hair and softer skin.

  • Procter & Gamble UK

    • Upheld in part
    • Website (paid ad), Website (own site)
    • 27 May 2020

    A website and an internet display ad for dishwasher tablets did not make misleading “best on test” claims but the display ad broke the rules on comparisons with identifiable competitors.

  • Vax Ltd

    • Not upheld
    • Press general
    • 01 April 2020

    A newspaper ad for a vacuum cleaner claiming to be better than the UK’s top 10 bestselling cordless vacuums did not mislead.

  • Wickes Building Supplies Ltd t/a Wickes Building Supplies Ltd

    • Not upheld
    • Television
    • 25 March 2020

    A TV ad for Wickes’ free design service was not misleading.

  • Slip Enterprises Pty Ltd t/a Slipsilk

    • Not upheld
    • Internet (on own site)
    • 11 March 2020

    Claims on a website for a company selling silk pillowcases were not misleading.

  • Ecocamel Ltd

    • Upheld
    • National press
    • 04 March 2020

    A national press and magazine ad for a water descaler made misleading claims about the removal and formation of limescale, that it could reduce energy bills and ease dry skin conditions.

  • HouseSimple Ltd

    • Not upheld
    • Internet (on own site)
    • 05 February 2020

    Claims on a website for an estate agent did not break the misleadingness rules.

  • Fischer Future Heat UK Ltd

    • Upheld
    • Internet (on own site)
    • 08 January 2020

    Claims on a radiator website linking storage heaters with electro-magnetic contamination were misleading.

  • Grey Technology Ltd t/a Gtech

    • Upheld in part
    • Internet (on own site), National press
    • 08 January 2020

    A press ad for a vacuum made claims that could not be substantiated.

  • Blinds 2 Go Ltd

    • Upheld in part
    • Internet (on own site), Internet (sponsored search)
    • 18 December 2019

    Claims on a blinds retailer’s website and in a paid-for Google search result made savings claims that could not be substantiated.

  • Wowcher Ltd t/a Wowcher

    • Upheld
    • Internet (sales promotion)
    • 04 December 2019

    A website countdown clock offer broke the rules around misleadingness.

  • The Lead Guys Ltd t/a Discount Double Glazing, New Windows Scotland

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    A website ad for double glazing was banned for including false testimonials and for misleadingly claiming to be an independent comparison website.  

  • Property Improvement & Maintenance Services Ltd t/a Wandsworth Plumbers

    • Upheld
    • Internet (on own site)
    • 09 October 2019

    A plumber’s website misleadingly stated they did not charge a call-out fee, and implied a trading address from which they didn’t operate. 

Informally resolved (1)
  • RB UK Commercial Ltd

    • 04 December 2019
    • Number of complaints: 4

    Media: Television
    Topic: Home and garden