Rulings (24)
  • United Carpets (Franchisor) Ltd t/a United Carpets

    • Upheld in part
    • Point of sale
    • 03 January 2018

    Three sales promotion price labels, seen in store in June 2017, for carpet retailer United Carpets:a. The label for the “Superior Soft” range featured text that stated “Buy one metre get one metre free”. Further text stated “Only £33.46 m²”. Large text below this stated “That’s equivalent to only £16.73 m²”. Beneath th...

  • Cleano Ltd t/a bestendoftenancycleaning.co.uk

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    The website bestendoftenancycleaning.co.uk, seen on 17 July 2017, contained various positive statements about the company and its services. A section headed "Our Testimonials" showed the Trustpilot Five Star and Google Reviews logos.

  • Logicor (CH) Ltd

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    Advertising for Logicor: a. A website, www.logicor.co.uk, for a research and development company, seen on 21 April 2017, included a product page for the Clear Heater System which contained the claims “We expect you to save at least 50% on your heating energy bills and in some cases up to 85% or more, provided ...

  • Steinhoff UK Retail Ltd t/a Harveys Furniture

    • Upheld
    • Internet (sales promotion)
    • 20 December 2017

    A website for Harveys Furniture, www.harveysfurniture.co.uk, seen on 28 July, promoted a "Toulouse Large Sideboard". Text next to a picture of the sideboard stated "Was £499 - Now £399 - Save £100". Small text beneath the picture of the ad said the previous price applied from 14/06/17 to 20/06/17.

  • Advanced Wall Solutions Ltd

    • Upheld
    • Leaflet
    • 06 December 2017

    A leaflet by Advanced Wall Solutions Ltd for Proteks Systems, an exterior wall application, seen on 28 July 2017, invited recipients to contact them for a survey and quotation for their property. Text under the heading "What our customers say" stated "We had the Proteks System applied to our property in ...

  • Klober Ltd

    • Upheld
    • Internet (on own site), Brochure
    • 29 November 2017

    A website and brochure for Klober Ltd, a roof ventilation and accessories company:a. The website www.klober.co.uk, seen on 21 February 2017 on a page titled “Profile-Line ® Twin Plain Tile Vent” included the text “Suits Forticrete Gemini profiled Interlocking tiles”.b. The brochure, seen in February 2017, included a pa...

  • Mdm UK Furniture & Decoration Ltd t/a Maisons du Monde

    • Upheld
    • Internet (on own site)
    • 29 November 2017

    A website for Maisons du Monde, www.maisonsdumonde.com/UK, seen on 5 September 2017, included text on a product page titled “TERENCE Taupe-coloured cotton modular sofa bed left armrest” which stated “Ships within 5 weeks”.

  • Pro-Dec Products Ltd t/a ScrewCaps UK

    • Upheld
    • Leaflet
    • 29 November 2017

    A flyer for ScrewCaps UK, a manufacturer of fastener cover caps, was seen on 15 August 2017. The image featured a naked woman photographed from the back, with the shot slightly angled from below, wearing ski boots, gloves and skis, and carrying ski poles. Red text stating “COVER UP” partially obscured her bottom.

  • Pioneer Bathrooms Ltd t/a HeatandPlumb.com

    • Upheld
    • Internet (sales promotion)
    • 22 November 2017

    A website for Pioneer Bathrooms, www.heatandplumb.com, seen on 2 August 2017, featured a banner which stated “USE CODE 5OFF5- SPEND £500 - GET 5% OFF WHEN YOU SPEND £500 on selected items”. A timer was shown which counted down the days, hours, minutes and seconds until the offer ended.

  • AC Products Ltd t/a chimneyrodsdirect.co.uk

    • Not Upheld
    • Internet (OM 3rd party)
    • 01 November 2017

    An eBay product page marketing a “Cyclone Power Sweep Chimney DIY Kit Flexible Nylon Rods Full Kit sold by AC Products Ltd, seen in May 2017 stated "*****These Rods are Manufactured in Britain … Purchase from a small UK Chimney Sweeping Manufacturing company Support British jobs. We Thank you!***** …”.

  • Giomani Designs Ltd t/a Beds.co.uk

    • Upheld
    • Internet (on own site), Internet (sales promotion), Internet (search engine)
    • 01 November 2017

    A website for beds and mattresses retailer Beds.co.uk, seen in July 2017. The top left corner of the home page featured a Beds.co.uk logo and text “BIG SALE NOW ON”. A banner, which was also featured near the top of the home page, contained text that stated “THE BIG SALE IS NOW ON OUR BIGGEST EVER SUMMER SALE NOW UP TO...

  • B-LIFE Ltd t/a ADrop

    • Upheld
    • Magazine
    • 25 October 2017

    A magazine ad for ADrop, a water ioniser, seen in March 2017 under the heading “IONISED ALKALINE WATER-A NATURAL WAY TO IMPROVE YOUR CIRCULATION” included the text, “I was diagnosed with diabetes 18 years ago … I learnt that our bodies are more acidic than they should be … Drinking plenty of water is important to keep ...

  • BoardwalkBuy

    • Upheld
    • Internet (social networking)
    • 25 October 2017

    A paid-for Facebook post for Boardwalk Buy, a shopping website, seen on 5 July 2017, advertised a pressure washer and featured text stating “High Pressure Power Washer - Transforms A Garden Hose Into A Pressure Washer”. The sponsored post included a video demonstrating the product removing grime and paint from various ...

  • ML&S Martin Lynch & Sons Ltd

    • Upheld
    • Internet (on own site)
    • 25 October 2017

    Claims on a website for an amateur radio equipment retailer, www.hamradio.co.uk, seen on 20 July 2017. Text stated, ML&S martin lynch & sons [sic] The World's Favourite Ham Store".

  • Online Home Retail Ltd t/a Wood Burner World

    • Upheld
    • Internet (sales promotion)
    • 25 October 2017

    A website for wood burning stove retailer Wood Burner World, www.woodburnerworld.co.uk, seen on 18 June 2017. The web page, which promoted the ‘Mitra Multifuel Woodburning Stove - 6kW’, stated “£169.97 (Inc. VAT) RRP £299.98 [crossed out] Save £130”. The page also contained text that stated, “Offer ends in” and feature...

  • Contemporary Oak Furniture Ltd t/a Oak Furniture Solutions

    • Upheld
    • Internet (on own site)
    • 18 October 2017

    A website for Oak Furniture Solutions, a furniture retailer, seen in June 2017, featured a “Milano Oak Nest of 3 Tables” product and next to this product included text which stated “Wood Type: Oak … Surface Material: Oak” and “The Milano Oak rave is a chunky range crafted from carefully selected high grade oak”.

  • Knight Furniture Ltd

    • Upheld
    • Internet (sales promotion)
    • 11 October 2017

    A post on the Facebook page for furniture retailer Knight Furniture, seen on 10 June 2017 stated "**The Winner is Jessica Holmes** Could You Please PM us to Claim Your Prize & Also Send Us a Picture Once You Have Received the Prize So We May Share It On Our Facebook Page".

  • Better Bathrooms UK Ltd

    • Upheld
    • Internet (on own site), E-mail, Television
    • 04 October 2017

    Four email ads, two website ads and two TV ads, for Better Bathrooms: a. An email sent 20 December 2016 stated “70% OFF + A Further 10% OFF Early Bird Sale!” in the Subject line, and “EARLY BIRD SALE UP TO 70% OFF PLUS A FURTHER 10% OFF ALL SALE ITEMS APPLIED AT CHECKOUT” in the body of the e...

  • Green Tree Timber Ltd t/a Green Tree Doors

    • Upheld
    • Internet (on own site)
    • 04 October 2017

    A website for Green Tree Timber, www.greentreedoors.co.uk, seen in July 2017, included a web page titled “External Frames”, which stated “External premium solid Malaysian oak door frames suitable for use with 44mm thick external oak doors. Manufactured using selected premium oak and supplied unfinishe...

  • Simba Sleep Ltd

    • Upheld
    • Internet (on own site)
    • 04 October 2017

    Three ads for Simba Sleep Ltd, a mattress retailer, seen on 10 May 2017: a. A sponsored ad on Google stated “Most Advanced Mattress Ever - The Simba Sleep Mattress”. b. A sponsored Facebook post stated “How old is your mattress? 5 years, 10 years?! No wonder you’re waking up with aches and...

Informally resolved (86)
  • Alarm Response Management - ARM GB Community Interest Company t/a ARM GB

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden, Safety and security

  • B&Q plc

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • DF Sales Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • RCC Furniture

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Serious Brands Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery, Home and garden

  • Sliding Wardrobes Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Victoria Plum Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • AO Retail Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery, Home and garden

  • Argos Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Domu Brands Ltd t/a VonShef

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (OM 3rd party)
    Topic: Home and garden

  • Lillian Rose Flowers Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (search engine)
    Topic: Home and garden

  • fluidairproducts

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Cag (UK) Ltd t/a Keytek

    • 24 January 2018
    • Number of complaints: 1

    Media: Brochure
    Topic: Home and garden

  • DSG Retail Ltd

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery, Home and garden

  • Retford Pine Ltd t/a Revival Beds

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Secretsales Ltd

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (search engine)
    Topic: Home and garden

  • Emergency Drainage Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Inside Online Marketing Ltd t/a Discount Boilers

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Wickes Building Supplies Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • A Share & Sons Ltd

    • 03 January 2018
    • Number of complaints: 1

    Media: Television
    Topic: Home and garden

Database cases (3)
  • Furniture@Work Ltd

    • 17 January 2018
  • Made a Mano Srl t/a madeamano.com

    • 17 January 2018
  • Quotatis Ltd

    • 25 October 2017