Rulings (4)
  • United Carpets (Franchisor) Ltd t/a United Carpets

    • Upheld in part
    • Point of sale
    • 03 January 2018

    Three sales promotion price labels, seen in store in June 2017, for carpet retailer United Carpets:a. The label for the “Superior Soft” range featured text that stated “Buy one metre get one metre free”. Further text stated “Only £33.46 m²”. Large text below this stated “That’s equivalent to only £16.73 m²”. Beneath th...

  • Cleano Ltd t/a bestendoftenancycleaning.co.uk

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    The website bestendoftenancycleaning.co.uk, seen on 17 July 2017, contained various positive statements about the company and its services. A section headed "Our Testimonials" showed the Trustpilot Five Star and Google Reviews logos.

  • Logicor (CH) Ltd

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    Advertising for Logicor: a. A website, www.logicor.co.uk, for a research and development company, seen on 21 April 2017, included a product page for the Clear Heater System which contained the claims “We expect you to save at least 50% on your heating energy bills and in some cases up to 85% or more, provided ...

  • Steinhoff UK Retail Ltd t/a Harveys Furniture

    • Upheld
    • Internet (sales promotion)
    • 20 December 2017

    A website for Harveys Furniture, www.harveysfurniture.co.uk, seen on 28 July, promoted a "Toulouse Large Sideboard". Text next to a picture of the sideboard stated "Was £499 - Now £399 - Save £100". Small text beneath the picture of the ad said the previous price applied from 14/06/17 to 20/06/17.

Informally resolved (39)
  • Alarm Response Management - ARM GB Community Interest Company t/a ARM GB

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden, Safety and security

  • B&Q plc

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • DF Sales Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • RCC Furniture

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Serious Brands Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery, Home and garden

  • Sliding Wardrobes Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Victoria Plum Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • AO Retail Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery, Home and garden

  • Argos Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Domu Brands Ltd t/a VonShef

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (OM 3rd party)
    Topic: Home and garden

  • Lillian Rose Flowers Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (search engine)
    Topic: Home and garden

  • fluidairproducts

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Cag (UK) Ltd t/a Keytek

    • 24 January 2018
    • Number of complaints: 1

    Media: Brochure
    Topic: Home and garden

  • DSG Retail Ltd

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery, Home and garden

  • Retford Pine Ltd t/a Revival Beds

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Secretsales Ltd

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (search engine)
    Topic: Home and garden

  • Emergency Drainage Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Inside Online Marketing Ltd t/a Discount Boilers

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Wickes Building Supplies Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • A Share & Sons Ltd

    • 03 January 2018
    • Number of complaints: 1

    Media: Television
    Topic: Home and garden

Database cases (2)
  • Furniture@Work Ltd

    • 17 January 2018
  • Made a Mano Srl t/a madeamano.com

    • 17 January 2018