Rulings (8)
  • Dyson Ltd

    • Upheld
    • Television
    • 17 July 2019

    A TV ad for the Dyson Pure Hot + Cool Fan, seen in April 2019, featured a voice-over that stated, "Pollutants can build up indoors. Gases, allergens and particles. So Dyson's purifying fan heaters use sensors to detect them, capturing them inside sealed HEPA and carbon filters to clean the air. Then project 29...

  • The Lead Guys Ltd t/a Discount Double Glazing, New Windows Scotland

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    A website ad for double glazing was banned for including false testimonials and for misleadingly claiming to be an independent comparison website.  

  • Property Improvement & Maintenance Services Ltd t/a Wandsworth Plumbers

    • Upheld
    • Internet (on own site)
    • 09 October 2019

    A plumber’s website misleadingly stated they did not charge a call-out fee, and implied a trading address from which they didn’t operate. 

  • Wowcher Ltd

    • Upheld
    • Internet (sales promotion)
    • 21 August 2019

    An ad for a set of four Tefal kitchen pans, seen 16 March 2019 on, stated “4pc Tefal Pan Set” and “£29.99 instead of £89.99 (from Elite Housewares) for a four-piece Tefal pan set - save 67%”. The ad featured four images: three showed the same pan set and the four...

  • Ceva Animal Health Ltd

    • Upheld
    • Television
    • 17 April 2019

    A TV ad for animal health company Ceva Animal Health, seen on 31 December 2017, promoted their plug-in diffuser Adaptil. The ad depicted a dog owner and her dog. The dog owner said, “This is Dude. He is almost two years old. He used to get super anxious when left alone.” The ad showed the dog pawing at the ...

  • Leftmove Estate Agents Ltd

    • Upheld
    • Internet (on own site), Internet (social networking), Brochure
    • 17 April 2019

    A website and a Facebook post for estate agent Leftmove: a. The website, seen on 11 January 2019, stated on the home page "Official Market Leaders ... In 2017 we sold more in PR4 than any of our competitors. During the period 01/01/2017 - 31/12/2017 we successfully sold more properties in the P...

  • Procter & Gamble UK

    • Not Upheld
    • Television, VOD
    • 27 March 2019

    A VOD and a TV ad for Procter & Gamble’s Fairy Liquid washing up liquid, seen in May 2018: a. The VOD ad stated in the voice-over, “Here’s a very scientific experiment to see how much easier new Fairy with Lift Action makes the washing up.” Images compared Fairy Liquid and the “Next...

  • Love Windows Ltd

    • Upheld
    • Internet (on own site), Television
    • 13 March 2019

    A TV ad and a website for Love Windows, seen in late July and August 2018: a. The TV ad featured an actress in a house, motioning at the windows. She said, “I know what you're thinking - oh my, triple glazed windows like these three from Love Windows at only £299 each - but there's no catch. Get ...

Informally resolved (1)

    • 19 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden