Rulings (4)

  • Octopus Energy Ltd

    • Upheld
    • Social media (paid ad)
    • 30 July 2025

    A paid-for Facebook ad for heat pump installation made unsubstantiated price claims and failed to include material information about a government grant, including eligibility criteria.

  • Octopus Energy Ltd

    • Upheld in part
    • Social media (paid ad), Other, Website (own site), Radio
    • 23 April 2025

    Two paid-for social media ads, two website landing pages, a radio ad, a billboard and an email for Octopus Energy didn't include adequate substantiation.

  • Person(s) unknown t/a Goodysee

    • Upheld
    • Social media (paid ad)
    • 09 October 2024

    A paid-for Facebook ad misleadingly stated that a clothing collection was being withdrawn and failed to include an end date for a promotion.

  • TravelCircle Ltd t/a Cruise Circle

    • Upheld
    • Website (own site)
    • 03 September 2025

    A webpage advertising cruise operator failed to make the basis of environmental and comparative claims clear and didn’t substantiate the environmental claims made in relation to the full life cycle of a cruise.

Informally resolved (5)

  • Octopus Energy Ltd

    • 18 March 2026
    • Number of complaints: 1

  • Octopus Energy Ltd

    • 11 March 2026
    • Number of complaints: 1

  • Octopus Energy Ltd

    • 28 May 2025
    • Number of complaints: 1

  • Octopus Energy Ltd

    • 06 September 2023
    • Number of complaints: 1

  • Octopus Energy Ltd

    • 15 September 2021
    • Number of complaints: 1

Mail order cases (0)
Database cases (0)