Rulings (2)

  • United Carpets (Franchisor) Ltd t/a United Carpets

    • Upheld in part
    • Point of sale
    • 03 January 2018

    Three sales promotion price labels, seen in store in June 2017, for carpet retailer United Carpets:

    a. The label for the “Superior Soft” range featured text that stated “Buy one metre get one metre free”. Further text stated “Only £33.46 m²”. Large text below this stated “That’s equivalent to only £16.73 m²”. ...

  • Moss Bros Group Plc

    • Upheld
    • Internet (on own site), Point of sale
    • 20 December 2017

    A website ad and a point of sale promotion for Moss Bros:

    a. The website www.moss.co.uk, seen on 21 August 2017, and

    b. The point of sale promotion, seen on 24 August 2017, both showed a model wearing a three piece suit. Text in both stated "Suit plus extra trouser & 2 shirts £139".

Informally resolved (18)

  • Game Retail Ltd t/a Game

    • 07 February 2018
    • Number of complaints: 1

    Media: Point of sale
    Topic: Promotions and competitions, Computers, phones and telecoms, Sports, leisure and hobbies

  • Nestlé UK Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Packaging
    Topic: Food, drink and supplements

  • Sportsdirect.com Retail Ltd t/a Sports Direct

    • 31 January 2018
    • Number of complaints: 1

    Media: Point of sale
    Topic: Clothing, shoes and jewellery

  • Govia Thameslink Railway Ltd

    • 24 January 2018
    • Number of complaints: 2

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • DSG Retail Ltd t/a Currys PC World

    • 13 December 2017
    • Number of complaints: 2

    Media: Point of sale
    Topic: Promotions and competitions, Computers, phones and telecoms

  • Superdrug Stores plc

    • 29 November 2017
    • Number of complaints: 1

    Media: Point of sale
    Topic: Beauty products, grooming and hygiene, Animals and farming

  • Sportsdirect.com Retail Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Point of sale
    Topic: Sports, leisure and hobbies

  • WDFG UK Ltd t/a Mahiki Rum

    • 08 November 2017
    • Number of complaints: 1

    Media: Point of sale
    Topic: Alcohol

  • Cake Cetera Ltd

    • 25 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Ultralase Eye Clinics Ltd

    • 25 October 2017
    • Number of complaints: 1

    Media: Internet (on own site), Point of sale
    Topic: Health conditions

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Mail order cases (0)
Database cases (0)