Rulings (11)
  • Rock Paper Click Ltd t/a Government Solar Checker

    • Upheld
    • Internet (on own site)
    • 13 November 2019

    Claims on a solar panel company website were misleading, did not make clear the nature of the business and falsely implied they acted for purposes outside their trade.  

  • Hanson Roofing and Building Ltd

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    A press ad for a roofing and building service broke the rules for misleadingly claiming they were a member of a construction certification body.

  • Plumbforce Direct Ltd

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    A website for plumbing services was misleading and didn’t display claim limitations clearly enough.

  • Clearwin Ltd

    • Upheld
    • Internet (on own site)
    • 07 August 2019

    The home page of www.windowscrappagefunding.co.uk, seen in March 2019, stated "Millions of pounds of funding for homeowners to upgrade their windows. Get up to £2500 scrappage fee for your old windows. Thousands of homeowners across the UK have already upgraded to Category ‘A’ energy efficient wi...

  • Little Knights Ltd t/a Little Knights

    • Upheld in part
    • Internet (on own site)
    • 03 July 2019

    A website for Little Knights, a paint retailer, 20 June 2018, was titled “LITTLE KNIGHTS IS SIMPLY THE SAFEST PAINT FOR YOU AND YOUR FAMILY”. A sub-heading on the page stated “ANTI-BACTERIAL”, text underneath stated “Little Knights paint is anti-bacterial - it kills all known bacteria on c...

  • Celtic Sustainables Ltd

    • Upheld in part
    • Internet (on own site)
    • 24 April 2019

    A website for Celtic Sustainables paint, www.celticsustainables.co.uk, seen on 29 June 2018, featured text which stated "Natural Paint & Decorating". Further text stated "SUPPLIERS OF ECO PAINT, NATURAL & ECO-FRIENDLY DECORATING, SUSTAINABLE BUILDING AND ENERGY SAVING PRODUCTS".

  • Edward Bulmer Ltd

    • Upheld in part
    • Internet (on own site)
    • 24 April 2019

    A website for Edward Bulmer paint, www.edwardbulmerpaint.co.uk, seen on 29 June 2018, featured text which stated "Edward Bulmer Natural Paints are the safe and beautiful choice for decorating your children's rooms". Further text stated "It is made from entirely natural ingredients" and "We&...

  • Steinhoff UK Retail Ltd t/a Harveys

    • Upheld
    • Internet (on own site)
    • 10 April 2019

    The website for Harveys, a furniture retailer, www.harveysfurniture.co.uk, seen on 25 October 2018 featured an image of a dining table and chairs with text beside, which stated “GUARANTEED Christmas DELIVERY”. A gold banner underneath stated “GUARANTEED Christmas DELIVERY”. Smaller text undernea...

  • Industrial Noise & Vibration Centre Ltd

    • Not Upheld
    • Internet (on own site)
    • 03 April 2019

    A website for the Industrial Noise & Vibration Centre, www.invc.com, an engineering consultancy, seen on 14 May 2018, featured a page titled “Wrist mounted vibration transducers - not again!”, which stated in bold “Once more there are claims that wrist/glove mounted vibration transducers can be us...

  • Prettylittlething.com Ltd t/a Prettylittlething.com

    • Upheld
    • Internet (sales promotion)
    • 27 March 2019

    A banner at the top of the home page of the Pretty Little Thing clothing website, www.prettylittlething.com, seen on 14 January 2019, featured text stating "£1 UK NEXT DAY DELIVERY* ENTER: ONENDD - HURRY! ENDS IN ...", followed by a timer counting down in real time.

  • Person(s) unknown t/a www.custom-neon-sign.co.uk

    • Upheld
    • Internet (on own site)
    • 20 March 2019

    The home page of www.custom-neon-sign.co.uk, seen in January 2019, featured various neon sign designs with their prices. Text at the top of the page stated "Based in UK, Free Shipping & Fast Delivery! Uk [sic] Inc, Free Shipping to Europe". Two UK addresses were listed at the bottom of the page.

Informally resolved (3)
  • AXN Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • B&Q plc

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • B&Q plc

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics