Rulings (1)

  • Royal Mail Group Ltd

    • Upheld
    • Internet (social networking), Internet (video)
    • 15 November 2017

    A paid-for video ad on Twitter and a Video On Demand (VOD) ad for Royal Mail:a. The video ad on Twitter, seen on 27 July 2017, featured a scene with customers and staff in a bank. A short while later a gang of men in balaclavas with baseball bats entered the bank and shouted, “This is a robbery”. The staff and customer...

Informally resolved (15)

  • Orlestone Oak Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • Anyvan Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • Parcel2Go.com Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • Hermes Parcelnet Ltd

    • 24 January 2018
    • Number of complaints: 1

    Media: E-mail, Internet (sales promotion)
    Topic: Promotions and competitions, Delivery, construction and logistics

  • AI Global Media Ltd t/a BUILD

    • 08 November 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Delivery, construction and logistics

  • Hermes Parcelnet Ltd

    • 01 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • Post Office Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • Build London Ltd

    • 11 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • Parcel2Go.com Ltd t/a Parcel2Go.com

    • 11 October 2017
    • Number of complaints: 2

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • XDP Ltd

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • J Sainsbury plc

    • 30 August 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Delivery, construction and logistics

  • Return Loads LLP

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • SmartDart Ltd

    • 09 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring, Delivery, construction and logistics

  • Amazon Europe Core Sarl

    • 02 August 2017
    • Number of complaints: 3

    Media: Internet (video)
    Topic: Delivery, construction and logistics

  • Mick George Ltd

    • 02 August 2017
    • Number of complaints: 1

    Media: Television
    Topic: Delivery, construction and logistics

Mail order cases (0)
Database cases (0)