Rulings (7)

  • Denhan International Ltd

    • Upheld
    • Circular
    • 15 December 2021

    A circular letter for an estate agents was banned for not being obviously identifiable as an ad. 

  • Lamb & Co. Property Ltd

    • Upheld
    • Poster
    • 27 April 2022

    An outdoor poster for an estate agents was banned for being likely to cause offence.

  • GetAgent Ltd

    • Upheld
    • Internet (website content)
    • 06 December 2023

    A website for estate agent referrals did not make it clear that some results were marketing communications, and claimed to make ‘impartial recommendations’ which was misleading.

  • Connect UK Sales Ltd

    • Upheld
    • Social media (paid ad), Website (own site)
    • 12 February 2025

    A paid-for Facebook ad and website landing page didn’t make clear that the value of investments was variable and failed to provide evidence to substantiate investment claims and price comparisons.

  • Chinnock Housing Ltd

    • Upheld
    • Direct mail
    • 30 March 2022

    A direct mailing for a property company was banned for not being obviously identifiable as an ad. 

  • RE/MAX Property Specialists t/a Billie Dunlop

    • Upheld
    • Social media (own site)
    • 10 June 2026

    A leaflet and a Facebook post for an estate agency service made misleading and unverifiable comparisons with identifiable competitors.

  • Outsourceful Ltd t/a Outsourceful

    • Upheld
    • Email, Internet (website content)
    • 24 January 2024

    An email and website for a recruitment agency perpetuated harmful racial stereotypes and were likely to cause serious offence.

Informally resolved (15)

  • SpicerHaart Estate Agents Ltd t/a Haart Estate Agents

    • 29 January 2025
    • Number of complaints: 1

  • Alex Jones Estate Agents

    • 07 June 2023
    • Number of complaints: 1

  • SpicerHaart Estate Agents Ltd

    • 17 August 2022
    • Number of complaints: 1

  • SpicerHaart Estate Agents Ltd

    • 27 October 2021
    • Number of complaints: 1

  • Countrywide Estate Agents Ltd

    • 06 October 2021
    • Number of complaints: 1

  • The Good Estate Agent Ltd

    • 02 November 2022
    • Number of complaints: 1

  • Town & Country Estate Agents Ltd

    • 31 January 2024
    • Number of complaints: 1

  • Rosie Fraser Real Estate Agent Ltd

    • 26 October 2022
    • Number of complaints: 1

  • Gascoigne Halman Ltd

    • 05 February 2025
    • Number of complaints: 1

  • Dewhurst Homes Ltd

    • 15 May 2024
    • Number of complaints: 1

  • Rightmove Group Ltd

    • 27 November 2024
    • Number of complaints: 0

  • ROK Marsh Ltd

    • 02 October 2024
    • Number of complaints: 1

  • Purplebricks Group plc

    • 27 April 2022
    • Number of complaints: 1

  • Apex Residential & Commercial Ltd

    • 05 July 2023
    • Number of complaints: 1

  • Prism Marketing Group Ltd

    • 06 March 2024
    • Number of complaints: 1

Mail order cases (0)
Database cases (0)