Rulings (5)

  • Financial Support Systems Ltd t/a nationaldebtservice.co.uk

    • Upheld
    • Search (paid), Internet (website content)
    • 08 December 2021

    Three paid-for search ads and a website ad for a debt advice service were banned for misleadingly claiming that they were endorsed by the UK government and for not being able to prove that their testimonials were genuine.

  • Flexible Digital Solutions Ltd

    • Upheld
    • Internet (social networking)
    • 07 April 2021

    A paid-for Facebook ad and a website ad for a debt advice service were banned for exaggerating the speed and ease of the process, trivialising the application process and for not stating the risks and fees associated with IVAs.

  • Ashteck Media Ltd t/a Ashteck Media

    • Upheld
    • Social media (influencer or affiliate ad)
    • 02 June 2021

    Three Instagram stories by influencers promoting a debt advice company were banned for not making clear the risk and fees of IVAs and for not making their posts obviously identifiable as ads.

  • TFLI Ltd

    • Upheld
    • Internet (social networking), Internet (website content)
    • 07 April 2021

    A paid-for Facebook ad and a website ad for a debt advice service were banned for exaggerating the speed and ease of the process, exaggerating the amount of debt that could be written off, as well as several other issues.

  • Money Advisor Ltd t/a Money Advisor

    • Upheld in part
    • Television, Internet (website content)
    • 05 May 2021

    A TV and website ad for a debt advice service were banned for misleadingly implying that they were qualified to provide debt counselling or management services, or that they could help consumers write-off debt.

Informally resolved (1)

  • NDH Financial Ltd

    • 07 February 2024
    • Number of complaints: 1

Mail order cases (0)
Database cases (0)