Citizens advice provide free, confidential and impartial advice to people’s problems, as well as offering guidance on their rights and responsibilities. They do this while valuing diversity, promoting equality and challenging discrimination in society as a whole.

When complainants are seeking a refund to goods purchased through misleading advertising, we recommend they contact Citizens Advice.

Citizens Advice offer a wide range of advice services including:

  • Money advice around debt solutions, banking and pensions
  • Housing advice such as repairs, rent arrears and mortgages
  • Work advice such as redundancy, safety and discrimination issues
  • General consumer issues for example returning faulty goods or claiming a refund

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