8 result(s)
  • Purple Bricks Company Ltd t/a Purplebricks

    • Ruling
    • Upheld
    • 05 July 2017

    A website for the online estate agent Purplebricks, www.purplebricks.com/reviews, seen in July 2016 … using Purplebricks. The first three testimonials stated “Mrs Kay, Blackburn, March 2016. Fees saved

    substantiated. Purple Bricks Company Ltd t/a Purplebricks provided information from their records … , compared to the £798 fee Purplebricks charged in 2016 to property sellers outside London (or £1,158 in … of the assumed estate agent fee of 1.8%, Purplebricks said that very few estate agents stated up

  • New Broom Ltd t/a Purplebricks

    • Ruling
    • Upheld in part
    • 14 September 2016

    A TV ad and the website www.purplebricks.com, seen on 6 February 2016, promoted Purplebricks, an … which stated “Savings based on Purplebricks average sale price (day one of trading until January 2016

    ) could be verified. 1 & 2. New Broom Ltd t/a Purplebricks said in order to calculate the savings … ” claim.To support ad (b) Purplebricks also provided an email from a third party, a large and well … their email in May 2016. From this, Purplebricks had calculated a national average commission of 1.5

  • Purplebricks Group plc

    • Ruling
    • Upheld
    • 27 June 2018

    A website for the online estate agent Purplebricks, www.purplebricks.co.uk, seen in October 2017

    Property Group, who understood that the average fee paid to Purplebricks was higher than £849 challenged … whether or not the property was sold and before the sale was completed. 1. Purplebricks Group plc said … their viewings service; that covered all viewings for a single, transparent fee.2. Purplebricks said

  • Purplebricks Group plc t/a Purple Bricks

    • Ruling
    • Not Upheld
    • 25 October 2017

    A website for Purplebricks, an online estate agent, www.purplebricks.com, seen between September

    ” were misleading and could be substantiated. Purplebricks said the word “local … Property Expert possessed the relevant local knowledge in the area where they worked. Purplebricks said … unavailable in the requested area. Purplebricks said that Local Property Experts offered an

  • Purplebricks Group plc

    • Ruling
    • Upheld in part
    • 18 October 2017

    Two TV ads for the online estate agent Purplebricks, seen in March 2017:a. The first TV ad featured … house”, to which the older man replied, “That’s great. Simon did you sell with Purplebricks?” Simon … during the ad stated “Viewing service costs extra. Saving based on Purplebricks flat fee vs using a

    , challenged whether ads (a) and (b) misleadingly implied that Purplebricks did not charge a fee for their … Purplebricks charged a fee whether a property was sold or not, challenged whether the comparison in ads (a … ) and (b) between Purplebricks’ fee and the commission charged by other estate agents was misleading. 1

  • PDQ Estates Ltd t/a PDQ

    • Ruling
    • Upheld
    • 11 July 2018

    complainant, who understood that PurpleBricks’ properties that had not yet been sold would continue to be … properties that PurpleBricks had not sold within a year.PDQ submitted a set of Zoopla spreadsheets … which showed the listed PurpleBricks properties on Zoopla in Mid and West Cornwall for the period of

  • Ghost addresses and "local" claims

    • Advice online

    local premises for the company (Purplebricks  Group plc, 25 October 2017). Updated 18/07/2018

  • New Broom Ltd t/a PurpleBricks.com

    • Ruling
    • Upheld in part
    • 30 March 2016

    that consumers could “INSTRUCT PURPLEBRICKS FOR A FIXED FEE” and was followed by text that stated “You