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Step 1

Welcome to our online complaints form.

Please check what types of ads we regulate before submitting your complaint online.

This form will ask you for information about the ad you’re complaining about, such as the name of the company or organisation; the product or service being advertised and where you saw it. If you have a copy of the ad, please have it ready to attach to the form.

Providing us with as much information as possible will help us handle your complaint quicker.

If you wish to complain in writing, our postal address and fax number are available on the Contact us section

Complaining about Royal Borough of Greenwich?

We have received a number of complaints about an online and poster campaign produced by the Royal Borough of Greenwich that seeks to combat domestic violence.  Complainants object that the campaign, which is headlined “DOMESTIC VIOLENCE DADS - HAVE THE STRENGTH TO CHANGE”, is misleading and offensive, because it suggests that only men are responsible for domestic violence. 

We are currently assessing the complaints to establish if there are grounds for action.  It’s important to mention that the more complaints we receive about an ad, the slower the assessment process invariably becomes, because we have to consider all issues raised by complainants (even if they’re broadly similar). 

Because we do not need further complaints to inform our thinking, we’re asking that no further complaints are submitted about this campaign.   

Dealing with complaints - FAQs

We work hard to ensure our complaints procedures are transparent. Here we answer some commonly asked questions about how we handle complaints.

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