Rulings (13)
  • Pegasus Homes Ltd t/a Pegasus Homes

    • Upheld
    • 13 November 2024

    A national newspaper ad for a retirement property company failed to include the significant conditions of a promotion and misleadingly omitted information regarding the price of a service charge.

  • Pegasus Homes Ltd t/a Pegasus Homes

    • Upheld
    • 13 November 2024

    A national newspaper ad for a retirement property company failed to include the significant conditions of a promotion.

  • Prime Star Shop Ltd t/a Branshaws

    • Upheld
    • 13 November 2024

    A press ad made medical claims for an unlicenced product which didn’t hold the relevant compliance labels.

  • Sunspot Tours Ltd t/a Mercury Holidays

    • Upheld
    • National newspaper (ad feature)
    • 02 October 2024

    A national press ad for a package holiday misleadingly described a holiday as including a "free" week.

  • Independent British Vape Trade Association t/a IBVTA

    • Upheld
    • National newspaper (ad feature)
    • 01 May 2024

    A newspaper advertorial indirectly promoted unlicenced e-cigarettes.

  • The Sky Mining Company Ltd t/a Sky Mining

    • Press general, Internet (website content), Social media (own site)
    • 10 April 2024

    A press ad, Instagram ad and website did not make it clear that the company’s diamonds were synthetic, which was misleading.

  • Nationwide Building Society t/a Nationwide

    • Upheld
    • Press general, Television, Radio
    • 03 April 2024

    TV, radio and press ads for Nationwide were misleading as consumers were likely to understand that the building society had made a long-term decision not to close their branches and that they had not recently closed any branches when this was not the case.

  • Vytaliving Ltd

    • Upheld
    • Press general
    • 27 March 2024

    A press ad for nutritional tablets claimed a food could treat, prevent or cure human disease, featured claims that were not authorised on the GB NHC Register, and made misleading claims around savings.

  • Aldi Stores Ltd t/a Aldi

    • Upheld
    • National press
    • 20 March 2024

    A wrap around national press ad made misleading comparative claims which could not be verified, as well as a misleading claim about prices compared to last year.

  • 6G Internet Ltd t/a 6Gi

    • Upheld
    • Leaflet
    • 06 March 2024

    A leaflet for a home broadband provider made misleading claims about providing full fibre broadband.

  • Transport For London t/a TFL

    • Upheld in part
    • National press, Television, Radio
    • 07 February 2024

    A TV ad, radio ads and a press ad for Transport for London’s Ultra Low Emission Zone (ULEZ) expansion contained some misleading claims about reductions in levels of nitrous oxide in central London.

  • Ben's Gutters Ltd

    • Upheld
    • 20 December 2023

    Four leaflets, from Ben’s Gutters, presented in the form of a compliment slip: a. The first leaflet from Ben’s Gutters Ltd, was delivered to homes in Powys, Carmarthenshire, Kent and Warwickshire in July 2023. Text which appeared to be handwritten stated “Hello, We are cleaning gutters in your area...

  • Equinor ASA

    • Upheld
    • 20 December 2023

    A national press ad for energy company Equinor, seen in June 2023, stated “Wind, oil, gas, carbon capture […]” and “IT’S ALL PART OF THE BROADER ENERGY PICTURE”. A footnote at the bottom of the ad stated “Equinor has been delivering energy solutions to the UK for 40 years, and...

Informally resolved (1)
  • iVape21

    • 12 June 2024
    • Number of complaints: 1

    Topic: Vaping, smoking and drugs