Rulings (83)
  • Health Line

    • Upheld
    • Social media (paid ad)
    • 22 January 2025

    Two paid-for Facebook ads misleadingly exaggerated the capabilities of laser eye treatment, falsely implied that they directly provided laser eye treatment themselves and didn't make clear that they received a commission for their service. 

  • The Essence Vault Ltd

    • Upheld
    • Social media (paid ad)
    • 15 January 2025

    A paid-for Facebook ad made misleading pricing claims.   

  • Marren Healthcare Ltd

    • Upheld
    • Website (own site)
    • 08 January 2025

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they owned clinics and that local rehab centres could be accessed using their website. They also didn't make clear that they received a commission for their services.

  • Action Rehab

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they owned clinics and that they had been approved by a public body. It also failed to make clear that they received a commission for their service.

  • Addiction Recovery Systems Ltd t/a Rehab Guide

    • Upheld
    • Internet (website content)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business and that they provided treatment directly at clinics they operated and also failed to make clear that they received a commission for their service.

  • Better Health and Wellness

    • Upheld
    • Social media (paid ad)
    • 18 December 2024

    A paid-for Facebook ad was misleading as it didn’t make clear the nature of the content people would be served if they engaged with the ad.

  • Health and Wellness

    • Upheld
    • Social media (paid ad)
    • 18 December 2024

    A paid-for Facebook ad was misleading as it didn’t make clear the nature of the content people would be served if they engaged with the ad and also exaggerated the capability of laser eye treatment.

  • Help 4 Addiction Ltd

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they provided treatment directly at clinics they operated and that a local rehab facility could be accessed using their website. It also didn’t make clear that they received commission for...

  • Marketing VF Ltd t/a The Eco Experts

    • Upheld
    • Social media (paid ad)
    • 18 December 2024

    A paid-for Facebook ad for a laser eye surgery referral company falsely implied they were acting for purposes outside their business and that they directly provided laser eye surgery when this wasn’t the case. The ad also failed to make clear that they receive a commission for their service and misleadingly exagg...

  • Oakever Games PTE Ltd

    • Upheld
    • In-game (apps)
    • 18 December 2024

    Two in-game ads made medical claims for an unregistered device which didn’t hold the relevant compliance labels and made unsubstantiated claims that an app could improve memory and sleep.

  • Person(s) unknown t/a Sereni

    • Upheld
    • Social media (paid ad)
    • 18 December 2024

    A paid-for Meta ad made medical claims for a product which didn’t have the relevant compliance labels.

  • Rehabs.uk

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business and that they provided treatment directly at clinics they operated and also failed to make clear that they received a commission for their service.

  • Serenity Rehabilitation Ltd t/a Serenity Addiction Centres

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they provided treatment directly at clinics they operated and that they had been approved by a public body and also failed to make clear that they received a commission for their service.

  • UK Addiction Treatment Ltd t/a UKAT

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business and misleadingly suggested that their service was impartial and that they offered professional counselling treatment.

  • Valterous Ltd t/a Therapie Clinic

    • Upheld
    • Social media (paid ad)
    • 18 December 2024

    A paid-for Facebook ad indirectly advertised a prescription only medicine to the public.

  • Which Rehab Ltd

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they provided treatment directly at clinics they operated, that they had a direct relationship with insurers and that they had been approved by a public body. It also failed to make clear that t...

  • Jaded London Ltd

    • Upheld
    • Social media (own site)
    • 11 December 2024

    An Instagram post was socially irresponsible and caused serious offense by featuring a harmful stereotype by objectifying and sexualising women.

  • Ovira Australia t/a Ovira UK

    • Upheld
    • Social media (paid ad)
    • 11 December 2024

    Three paid-for Meta ads made unauthorised specific health claims, referred to an amount of weight loss, implied a food could prevent, treat or cure PCOS and symptoms of the menopause and made medicinal claims for an unlicenced product.  

  • Pulsio Ltd

    • Upheld
    • Social media (paid ad)
    • 11 December 2024

    A paid-for Facebook ad made misleading and unsubstantiated savings claims.

  • Sparring Partners Ltd t/a Gymbox

    • Upheld
    • Social media (own site)
    • 11 December 2024

    An Instagram ad was socially irresponsible and caused undue distress.

Informally resolved (9)
  • Rakhee Mediratta

    • 24 July 2024
    • Number of complaints: 0

    Topic: Medicines, remedies and therapies

  • L'Oréal (UK) Ltd

    • 17 July 2024
    • Number of complaints: 0

    Topic: Beauty products, grooming and hygiene

  • Jahangir Group Ltd t/a ShopVistaa

    • 26 June 2024
    • Number of complaints: 0

    Topic: Health conditions

  • Whaleco UK Ltd t/a Temu

    • 26 June 2024
    • Number of complaints: 0

    Topic: Medical devices

  • British Hair Clinic (unconfirmed)

    • 19 June 2024
    • Number of complaints: 1

    Topic: Cosmetic surgery and procedures

  • Lumi Skn Ltd

    • 12 June 2024
    • Number of complaints: 1

    Topic: Medical devices

  • Pall Mall Medical (Manchester) Ltd t/a Pall Mall Cosmetics

    • 12 June 2024
    • Number of complaints: 1

    Topic: Medical procedures and services

  • Cosmetic Medical Advice UK Ltd.

    • 05 June 2024
    • Number of complaints: 1

    Topic: Beauty products, grooming and hygiene

  • L'Oréal (UK) Ltd

    • 05 June 2024
    • Number of complaints: 1

    Topic: Beauty products, grooming and hygiene