Rulings (11)
  • Peter Wilson t/a Bearthecheekychow

    • Upheld
    • Internet (social networking)
    • 06 November 2019

    A promotion run on Instagram was administered unfairly.

  • Amazon Europe Core Sarl

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    An Amazon website ad for Prime was banned for breaking the rules around misleadingness and qualification.

  • Raffle House Ltd

    • Upheld
    • E-mail, Internet (social networking), Internet (sales promotion)
    • 30 October 2019

    Ads on a website, Facebook and via email for a property raffle broke our rules around misleadingness for not awarding the prize stated, or a reasonable equivalent, and for exaggerating the value of a prize previously awarded

  • Virgin Wine Online Ltd

    • Upheld
    • E-mail
    • 09 October 2019

    An email for a wine deal was misleading and broke the promotions rules. 

  • TheHut.com Ltd t/a Zavvi

    • Upheld
    • E-mail
    • 02 October 2019

    An email sent by an online retailer misleadingly claimed entrants had won tickets to the UEFA Champions League Final.

  • Hydro Solutions Fylde Ltd t/a Elite Competitions

    • Upheld
    • Internet (on own site)
    • 25 September 2019

    Two online ads were banned for not adequately disclosing significant conditions for a promotion, as they didn't draw sufficient attention to a free way to enter a competition.

  • Ogilvie Promotions Ltd

    • Upheld
    • Internet (on own site)
    • 03 July 2019

    A promotion featured on www.millionairemansion.co.uk, seen on various dates in 2018, which offered the opportunity to win a house. Text stated “WIN THIS MILLIONAIRE MANSION FOR £10 Plus 50p Booking Fee Per Transaction… YOUR CHANCE TO WIN! For a chance to win one of the following prizes, simply buy a ...

  • Raffle House Ltd

    • Upheld
    • Internet (social networking)
    • 26 June 2019

    A Facebook post and website for Raffle House, offering the opportunity to win a house: a. The post on Raffle House’s Facebook page, seen on 6 November 2018, featured the text “Have you checked out our new play then pay process? Increase your chances to win today, risk free!”. b. The website www....

  • Win a Mega Home Ltd

    • Upheld
    • Internet (social networking)
    • 19 June 2019

    A tweet posted on 30 December 2018 and two radio ads heard in December 2018, promoted a raffle competition to win a house. a. The tweet, posted by Win A Mega Home, stated, "You have until tomorrow to buy a ticket to win this house!" b. The first radio ad stated: "Dear Santa, I've been terribly ...

  • Nespresso UK Ltd

    • Upheld
    • E-mail
    • 08 May 2019

    An email promotion from Nespresso, received on 29 October 2018, offered a free milk frother. Text stated “Stock up on your favourite Nespresso coffees and we’ll treat you to a complimentary Aeroccino4 Milk Frother.* Simply order 400 capsules before 11th November to enjoy milky coffee creations worthy of any...

  • Susan DeVere t/a Win Your Castle

    • Upheld
    • Internet (sales promotion)
    • 17 April 2019

    The Orchardton Castle Facebook page, seen on 5 February 2018, stated “BUY AN ENTRY AND GET A FREE ENTRY WITH FACEBOOK. Share and like OUR PAGE on Facebook - fill in a form from our site Don’t forget to fill in the question answers [sic]. thank you. https://winacastle.co.uk https://winyourcastle.com https://...

Informally resolved (15)
  • Kettle Foods Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Packaging
    Topic: Promotions and competitions

  • L'OrĂ©al (UK) Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • TalkTalk Telecom Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Pricing and charges

  • Tapi Carpets & Floors Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site), Point of sale
    Topic: Promotions and competitions, Pricing and charges

  • www.axparis.co.uk Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • ADIDAS (UK) Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • Boots UK Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site), Internet (sales promotion)
    Topic: Promotions and competitions, Pricing and charges

  • Charles Tyrwhitt Shirts Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions

  • Freedom Travel Group

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Pricing and charges

  • Intuit Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (OMOW)
    Topic: Promotions and competitions

  • Spotify Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • Maple Syrup Media Ltd t/a Quidco.com

    • 19 June 2019
    • Number of complaints: 1

    Topic: Promotions and competitions

  • The Works Stores Ltd

    • 19 June 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions

  • Shell International Limited

    • 12 June 2019
    • Number of complaints: 1

    Media: Radio
    Topic: Promotions and competitions

  • MuscleFood Ltd

    • 29 May 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions