Rulings (13)
  • Hydro Solutions Fylde Ltd t/a Elite Competitions

    • Upheld
    • Internet (sales promotion)
    • 06 May 2020

    A website page for prize competitions was misleading because the free entry route was unclear, the closing date was extended without good reason and a prize of 70% of ticket sales was not a reasonable equivalent to the advertised prizes.

  • persons unknown t/a Luxsleeps

    • Upheld
    • Internet (social networking)
    • 18 March 2020

    An Instagram post promoting a competition to win a bed broke the rules as the prize was not awarded.

  • Velvet Sofa Ltd t/a Glasgow Sofa

    • Upheld
    • Internet (social networking)
    • 04 March 2020

    Two Facebook posts for a furniture retailer featured promotions that were misleading and conducted unfairly.

  • Candy Coat Ltd

    • Upheld
    • Internet (on own site)
    • 19 February 2020

    A website for a nail polish company did not promote its reward programme fairly and honourably.

  • News Group Newspapers Ltd t/a The Sun

    • Upheld
    • Internet (on own site), National press
    • 29 January 2020

    An ad on The Sun for tickets to Legoland was banned for not making clear the limitations of the promotion to participants.

  • France Media Ltd

    • Upheld
    • Internet (on own site)
    • 08 January 2020

    An ad for a competition to win a balloon flight broke the rules for not awarding the advertised prize or a reasonable equivalent, and for not making clear significant information.

  • Nestlé UK Ltd

    • Upheld
    • Packaging
    • 08 January 2020

    A competition promoted on coffee packaging broke the rules by not presenting significant conditions clearly enough.

  • Peter Wilson t/a Bearthecheekychow

    • Upheld
    • Internet (social networking)
    • 06 November 2019

    A promotion run on Instagram was administered unfairly.

  • Amazon Europe Core Sarl

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    An Amazon website ad for Prime was banned for breaking the rules around misleadingness and qualification.

  • Raffle House Ltd

    • Upheld
    • Email, Internet (social networking), Internet (sales promotion)
    • 30 October 2019

    Ads on a website, Facebook and via email for a property raffle broke our rules around misleadingness for not awarding the prize stated, or a reasonable equivalent, and for exaggerating the value of a prize previously awarded

  • Virgin Wine Online Ltd

    • Upheld
    • Email
    • 09 October 2019

    An email for a wine deal was misleading and broke the promotions rules. 

  • TheHut.com Ltd t/a Zavvi

    • Upheld
    • Email
    • 02 October 2019

    An email sent by an online retailer misleadingly claimed entrants had won tickets to the UEFA Champions League Final.

  • Hydro Solutions Fylde Ltd t/a Elite Competitions

    • Upheld
    • Internet (on own site)
    • 25 September 2019

    Two online ads were banned for not adequately disclosing significant conditions for a promotion, as they didn't draw sufficient attention to a free way to enter a competition.

Informally resolved (11)
  • JD Sports Fashion Plc

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • John Lewis Partnership plc

    • 04 December 2019
    • Number of complaints: 3

    Media: National press, Internet (social networking), Point of sale
    Topic: Promotions and competitions

  • MyCityDeal Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • Specsavers Optical Group Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • TheHut.com Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Email
    Topic: Promotions and competitions

  • Vectone Mobile Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Appliances, electronics and machinery

  • Kettle Foods Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Packaging
    Topic: Promotions and competitions

  • L'Oréal (UK) Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • TalkTalk Telecom Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Email
    Topic: Promotions and competitions, Pricing and charges

  • Tapi Carpets & Floors Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site), Point of sale
    Topic: Promotions and competitions, Pricing and charges

  • www.axparis.co.uk Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions