Rulings (34)
  • ACAI Marketing Ltd

    • Upheld
    • Leaflet
    • 20 December 2017

    Two direct mailings for a marketing company, ACAI Marketing Ltd:

    1. The first mailing, received on 14 March 2017, featured text in large font at the top of the mailing that said "FINAL NOTICE". Text in a smaller font below stated "DEAR [recipient's name] An Unclaimed Reward is being held for you...

  • Funplus Interactive

    • Upheld
    • Internet (social networking)
    • 20 December 2017

    A promoted post on Twitter for King of Avalon, a computer game brand, seen on 5 September 2017, which featured the text, “My friends wouldn’t stop recommending this game to me. Eventually I gave in and now I can’t stop …” A still image of the game was featured below the tweet with a link to play the game, accompanie...

  • Grey Haze Online Ltd

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    An online banner ad for the e-cigarette and e-liquid manufacturer Grey Haze, seen on 2 June 2017, on the e-cigarette forum www.planetofthevapes.co.uk, stated "10% OFF EVERYTHING! POTV10 USE AT CHECKOUT. WWW.GREYHAZE.CO.UK". The ad provided a link to another page on planetofthevapes.co.uk which contained a ...

  • Steinhoff UK Retail Ltd t/a Harveys Furniture

    • Upheld
    • Internet (sales promotion)
    • 20 December 2017

    A website for Harveys Furniture, www.harveysfurniture.co.uk, seen on 28 July, promoted a "Toulouse Large Sideboard". Text next to a picture of the sideboard stated "Was £499 - Now £399 - Save £100". Small text beneath the picture of the ad said the previous price applied from 14/06/17 to 20/06/17...

  • Thinking Plus Ltd t/a No 1 Ejuice

    • Upheld
    • Internet (on own site), Internet (sales promotion)
    • 20 December 2017

    A website, www.no1ejuice.com, seen on 30 June and 20 October 2017 selling electronic cigarettes and liquids. On 30 June the website featured a hovering box with text that stated, “Our Loyalty Point Powered by S Loyalty Log in”. On 20 October the website featured text that stated, “Sale!”, “HUGE %” and showed an imag...

  • Gameseek Ltd t/a Gameseek

    • Upheld
    • Internet (sales promotion)
    • 13 December 2017

    A website selling computer games and equipment, www.gameseek.co.uk, seen in August 2017, featured various products offered at reduced prices on a 'Cyclonic Deals' page. The particular deals were:

    1. 'Sea of Thieves' for Xbox One computer game. The listing featured a countdown clock and text stating "Stock...

  • Raigins Cleaning Services

    • Upheld
    • Internet (sales promotion)
    • 13 December 2017

    A competition to win a Henry Hoover, seen on Raigins Cleaning Service's Facebook page in February 2017.

  • Unity Bar Group Ltd t/a Unity Nightclub

    • Upheld
    • Leaflet
    • 13 December 2017

    A flyer for Unity Nightclub, seen in July 2017, stated “Saturday 15 July 2017, Ibiza Giveaway Holiday for 2 inc flights, hotel, itinerary to Ibiza in August 2017, date TBC”. Text below this stated “You must be in the building on Saturday for winner announcement at 1am”.

  • Hendy Group Ltd

    • Not Upheld
    • Internet (sales promotion)
    • 29 November 2017

    A prize draw run by the car dealership, Hendy, seen in August 2017 on their Facebook page, included text which stated “We’re giving one lucky individual the chance to win an All-New Ford Fiesta in our #BIGFiestaGiveaway!...Find out more…T&Cs apply”. The terms of the competition on their website included text whi...

  • Complete PT Solutions Ltd

    • Upheld
    • Internet (sales promotion)
    • 22 November 2017

    A post on the Facebook page for Complete PT Solutions, a personal training service company, dated 14 July 2017, stated “ [warning emoji] EDIT! Last entry will be 7pm tonight (21/07/17) we will then choose the winner, live, at 8pm! [warning emoji]. [exclamation mark emoji] DON’T MISS OUT [exclamation mark emoji]. WIN...

Informally resolved (207)
  • East Lifestyle Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Hedox Ltd t/a West London Interventional Clinic

    • 17 January 2018
    • Number of complaints: 1

    Media: Leaflet
    Topic: Promotions and competitions, Cosmetic surgery and procedures

  • JustFab (UK) Ltd t/a Fabletics

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Levi-Strauss (UK) Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Georgia Toffolo t/a toffgeorgia

    • 03 January 2018
    • Number of complaints: 1

    Media: Internet (social networking), Internet (sales promotion)
    Topic: Promotions and competitions

  • ASJ Collections Ltd t/a Larsson & Jennings

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions, Home and garden

  • Argos Ltd

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Charity, education and Third sector

  • Boots UK Ltd

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Charlotte Crosby

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Health conditions, Promotions and competitions

  • Eve Sleep plc

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Home and garden

Mail order cases (14)
  • The Entertainer (Amersham) Ltd

    • 10 January 2018
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions, Children and the vulnerable

  • William Reed Business Media Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Recruitment and work

  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • K n M's Embroidery

    • 27 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Lingerie Outlet Store Ltd

    • 30 August 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Boots UK Ltd

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Promotions and competitions

  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Spar (UK) Ltd

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Nisa Retail Ltd

    • 07 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

Database cases (3)
  • Wye Valley Promotions Ltd

    • 22 November 2017
  • Wowcher Ltd

    • 08 November 2017
  • Emailing Network Sarl t/a ClicPlan

    • 14 June 2017