Rulings (27)
  • Since Being Single Ltd

    • Upheld
    • Internet (sales promotion)
    • 24 January 2018

    The dating website www.sincebeingsingle.com, seen on 12 September 2017, featured an offer for the “Premium Package” which stated “TRANSFORM YOUR GAME 1-DAY WORKSHOP…+5 Bonuses Worth Over £5,000 OFFER PRICE £497”. The price of £1497 was crossed out. A second offer for the “Core Package” stated “TRANSFORM YOUR GAME 1-DAY...

  • ACAI Marketing Ltd

    • Upheld
    • Leaflet
    • 20 December 2017

    Two direct mailings for a marketing company, ACAI Marketing Ltd:1. The first mailing, received on 14 March 2017, featured text in large font at the top of the mailing that said "FINAL NOTICE". Text in a smaller font below stated "DEAR [recipient's name] An Unclaimed Reward is being held for you at our ma...

  • Funplus Interactive

    • Upheld
    • Internet (social networking)
    • 20 December 2017

    A promoted post on Twitter for King of Avalon, a computer game brand, seen on 5 September 2017, which featured the text, “My friends wouldn’t stop recommending this game to me. Eventually I gave in and now I can’t stop …” A still image of the game was featured below the tweet with a link to play the game, accompanied b...

  • Grey Haze Online Ltd

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    An online banner ad for the e-cigarette and e-liquid manufacturer Grey Haze, seen on 2 June 2017, on the e-cigarette forum www.planetofthevapes.co.uk, stated "10% OFF EVERYTHING! POTV10 USE AT CHECKOUT. WWW.GREYHAZE.CO.UK". The ad provided a link to another page on planetofthevapes.co.uk which contained a lin...

  • Steinhoff UK Retail Ltd t/a Harveys Furniture

    • Upheld
    • Internet (sales promotion)
    • 20 December 2017

    A website for Harveys Furniture, www.harveysfurniture.co.uk, seen on 28 July, promoted a "Toulouse Large Sideboard". Text next to a picture of the sideboard stated "Was £499 - Now £399 - Save £100". Small text beneath the picture of the ad said the previous price applied from 14/06/17 to 20/06/17.

  • Thinking Plus Ltd t/a No 1 Ejuice

    • Upheld
    • Internet (on own site), Internet (sales promotion)
    • 20 December 2017

    A website, www.no1ejuice.com, seen on 30 June and 20 October 2017 selling electronic cigarettes and liquids. On 30 June the website featured a hovering box with text that stated, “Our Loyalty Point Powered by S Loyalty Log in”. On 20 October the website featured text that stated, “Sale!”, &ldquo...

  • Gameseek Ltd t/a Gameseek

    • Upheld
    • Internet (sales promotion)
    • 13 December 2017

    A website selling computer games and equipment, www.gameseek.co.uk, seen in August 2017, featured various products offered at reduced prices on a 'Cyclonic Deals' page. The particular deals were:1. 'Sea of Thieves' for Xbox One computer game. The listing featured a countdown clock and text stating "Stock is limite...

  • Raigins Cleaning Services

    • Upheld
    • Internet (sales promotion)
    • 13 December 2017

    A competition to win a Henry Hoover, seen on Raigins Cleaning Service's Facebook page in February 2017.

  • Unity Bar Group Ltd t/a Unity Nightclub

    • Upheld
    • Leaflet
    • 13 December 2017

    A flyer for Unity Nightclub, seen in July 2017, stated “Saturday 15 July 2017, Ibiza Giveaway Holiday for 2 inc flights, hotel, itinerary to Ibiza in August 2017, date TBC”. Text below this stated “You must be in the building on Saturday for winner announcement at 1am”.

  • Hendy Group Ltd

    • Not Upheld
    • Internet (sales promotion)
    • 29 November 2017

    A prize draw run by the car dealership, Hendy, seen in August 2017 on their Facebook page, included text which stated “We’re giving one lucky individual the chance to win an All-New Ford Fiesta in our #BIGFiestaGiveaway!...Find out more…T&Cs apply”. The terms of the competition on their website included text which ...

  • Complete PT Solutions Ltd

    • Upheld
    • Internet (sales promotion)
    • 22 November 2017

    A post on the Facebook page for Complete PT Solutions, a personal training service company, dated 14 July 2017, stated “ [warning emoji] EDIT! Last entry will be 7pm tonight (21/07/17) we will then choose the winner, live, at 8pm! [warning emoji]. [exclamation mark emoji] DON’T MISS OUT [exclamation mark emoji]. WIN a ...

  • Pioneer Bathrooms Ltd t/a HeatandPlumb.com

    • Upheld
    • Internet (sales promotion)
    • 22 November 2017

    A website for Pioneer Bathrooms, www.heatandplumb.com, seen on 2 August 2017, featured a banner which stated “USE CODE 5OFF5- SPEND £500 - GET 5% OFF WHEN YOU SPEND £500 on selected items”. A timer was shown which counted down the days, hours, minutes and seconds until the offer ended.

  • Contemporary Oak Furniture Ltd t/a Oak Furniture Solutions

    • Upheld
    • Internet (sales promotion)
    • 01 November 2017

    A website for furniture retailer Oak Furniture Solutions, www.oakfurnituresolutions.co.uk, seen on 16 May 2017. A green banner was featured near the top of each page and contained text that stated “10% EXTRA OFF ADDED IN BASKET - 3 DAY SALE*”, accompanied by a countdown clock. The web page which promoted the ‘Oslo Waln...

  • Giomani Designs Ltd t/a Beds.co.uk

    • Upheld
    • Internet (on own site), Internet (sales promotion), Internet (search engine)
    • 01 November 2017

    A website for beds and mattresses retailer Beds.co.uk, seen in July 2017. The top left corner of the home page featured a Beds.co.uk logo and text “BIG SALE NOW ON”. A banner, which was also featured near the top of the home page, contained text that stated “THE BIG SALE IS NOW ON OUR BIGGEST EVER SUMMER SALE NOW UP TO...

  • wish.com

    • Upheld
    • In-game (apps)
    • 01 November 2017

    A pop-up banner ad promoting the website www.wish.com, which appeared in the in-game app, Simon's Cat Crunch Time and was seen on 24 July 2017. The ad featured an image of a fake tattoo which looked like a bite mark on a woman's chest.

  • Online Home Retail Ltd t/a Wood Burner World

    • Upheld
    • Internet (sales promotion)
    • 25 October 2017

    A website for wood burning stove retailer Wood Burner World, www.woodburnerworld.co.uk, seen on 18 June 2017. The web page, which promoted the ‘Mitra Multifuel Woodburning Stove - 6kW’, stated “£169.97 (Inc. VAT) RRP £299.98 [crossed out] Save £130”. The page also contained text that stated, “Offer ends in” and feature...

  • Knight Furniture Ltd

    • Upheld
    • Internet (sales promotion)
    • 11 October 2017

    A post on the Facebook page for furniture retailer Knight Furniture, seen on 10 June 2017 stated "**The Winner is Jessica Holmes** Could You Please PM us to Claim Your Prize & Also Send Us a Picture Once You Have Received the Prize So We May Share It On Our Facebook Page".

  • Better Bathrooms UK Ltd

    • Upheld
    • Internet (on own site), E-mail, Television
    • 04 October 2017

    Four email ads, two website ads and two TV ads, for Better Bathrooms: a. An email sent 20 December 2016 stated “70% OFF + A Further 10% OFF Early Bird Sale!” in the Subject line, and “EARLY BIRD SALE UP TO 70% OFF PLUS A FURTHER 10% OFF ALL SALE ITEMS APPLIED AT CHECKOUT” in the body of the e...

  • Wickes Building Supplies Ltd

    • Upheld
    • Internet (sales promotion)
    • 04 October 2017

    A web page describing a kitchen sale, seen on www.wickes.co.uk on 9 May 2017, stated “50% off kitchen units”.

  • Zara UK Ltd

    • Not Upheld
    • Internet (sales promotion)
    • 04 October 2017

    A website for Zara, www.zara.com/uk, seen on 22 June 2017 featured a bag described as in a “SALE” at £15.99, with a price of £19.99 crossed out.

Informally resolved (159)
  • DSG Retail Ltd t/a Currys/PCWorld

    • 07 February 2018
    • Number of complaints: 12

    Media: Internet (on own site)
    Topic: Promotions and competitions, Appliances, electronics and machinery

  • Game Retail Ltd t/a Game

    • 07 February 2018
    • Number of complaints: 1

    Media: Point of sale
    Topic: Promotions and competitions, Computers, phones and telecoms, Sports, leisure and hobbies

  • Harley Clinic Ltd t/a Cool Clinic

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site), Internet (sales promotion)
    Topic: Health conditions, Promotions and competitions

  • Intel Corporation (UK) Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Computers, phones and telecoms

  • LeoVegas Gaming Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • MyCityDeal Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Web 3 Resource Ltd t/a Taxi Price Compare

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (search engine)
    Topic: Promotions and competitions, Holidays, travel and motoring

  • Alubuild Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Appliances, electronics and machinery

  • InterContinental Hotels Group plc

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Holidays, travel and motoring

  • Royal Caribbean Cruises Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Holidays, travel and motoring

  • The Hut.com Ltd t/a Illamasqua

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • 21 Three Clothing Company Ltd t/a PrettyLittleThing

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Buddies School of Motoring Ltd t/a Buddies School of Motoring

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Holidays, travel and motoring, Charity, education and Third sector

  • Hermes Parcelnet Ltd

    • 24 January 2018
    • Number of complaints: 1

    Media: E-mail, Internet (sales promotion)
    Topic: Promotions and competitions, Delivery, construction and logistics

  • Pour Moi Ltd

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery, Sports, leisure and hobbies

  • Sport & Leisure Management Ltd t/a Everyone Active

    • 24 January 2018
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • The Book Depository Ltd

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Wowcher Ltd

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • East Lifestyle Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Hedox Ltd t/a West London Interventional Clinic

    • 17 January 2018
    • Number of complaints: 1

    Media: Leaflet
    Topic: Promotions and competitions, Cosmetic surgery and procedures

Mail order cases (7)
  • Maple Syrup Media Ltd t/a Quidco

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • The Entertainer (Amersham) Ltd

    • 10 January 2018
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions, Children and the vulnerable

  • William Reed Business Media Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Recruitment and work

  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • K n M's Embroidery

    • 27 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Lingerie Outlet Store Ltd

    • 30 August 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Boots UK Ltd

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Promotions and competitions

Database cases (2)
  • Wye Valley Promotions Ltd

    • 22 November 2017
  • Wowcher Ltd

    • 08 November 2017