Rulings (38)
  • Samsung Electronics (UK) Ltd t/a Samsung

    • Upheld
    • Website (own site)
    • 11 December 2024

    A cashback promotion on the Samsung website caused unnecessary disappointment and wasn’t administered fairly.

  • Wizz Air Hungary Ltd

    • Upheld
    • Website (paid ad)
    • 27 November 2024

    A paid-for Google ad for Wizz Air gave a misleading impression of their flights’ environmental impact by not making the basis of comparative claims clear or providing verifying information.

  • DeVosVoorzieningen BVBA t/a Qinux TitanPG

    • Upheld
    • 13 November 2024

    A pre-roll YouTube ad made unsubstantiated claims about the features and popularity of a smart watch.

  • British Telecommunications plc t/a BT

    • Upheld
    • 09 October 2024

    A webpage on the BT website didn’t make clear that their broadband contracts would be subject to mid-contract price increases.

  • EE Ltd t/a EE

    • Upheld
    • 09 October 2024

    A webpage on the EE website didn’t make clear that their broadband contracts would be subject to mid-contract price increases.

  • Plusnet plc

    • Upheld
    • 09 October 2024

    A webpage on the Plusnet plc website didn’t make clear that their broadband contracts would be subject to mid-contract price increases.

  • TalkTalk Telecom Ltd t/a TalkTalk

    • Upheld
    • 09 October 2024

    A webpage on the TalkTalk website didn’t make clear that their broadband contracts would be subject to mid-contract price increases.

  • Telefonica UK Ltd t/a O2

    • Upheld
    • 09 October 2024

    A webpage on the O2 website didn’t make clear that their broadband contracts would be subject to mid-contract price increase.

  • Virgin Media Ltd

    • Upheld
    • 09 October 2024

    A webpage on the Virgin Media website didn’t make clear that their broadband contracts would be subject to mid-contract price increases.

  • Wenzhou Xinyu Maoyi Youxian Gongsi t/a XINYU TRADE

    • Upheld
    • Social media (influencer or affiliate ad)
    • 25 September 2024

    Two Instagram stories on Mel Lloyd’s account featuring affiliate links weren't obviously identifiable as ads.

  • Vodafone Ltd

    • Upheld
    • Social media (paid ad), Television
    • 18 September 2024

    A TV ad, paid-for X ad and website for Vodafone made unsubstantiated claims that their broadband services provided a nearly identical performance to BT's services, and that millions of BT broadband customers had already switched, or were actively considering switching, to Vodafone.

  • Quintain Living Ltd

    • Upheld
    • Internet (website content)
    • 14 August 2024

    A website made misleading claims about the average saving customers would make on energy costs and claimed that a package included free Wi-Fi and work from home areas, when these were just included in the package price.

  • Gelcard Ltd t/a Water2

    • Upheld
    • Email
    • 31 July 2024

    An email advertising a water filter caused unjustified fear or distress on the basis of misleading claims.

  • Person(s) unknown t/a Gauge B-Ready Locks, Guardian Tech Locksmith Cranleigh, ApexCraft Locksmith Frimley and Alex the Locksmith West Molesey

    • Upheld
    • Internet (website content)
    • 31 July 2024

    Four websites for locksmiths misleadingly stated that they were a local business and that they had physical premises in certain locations when this wasn’t the case.

  • Electronic Arts Ltd t/a EA

    • Upheld
    • 10 July 2024

    A paid-for Facebook ad for a mobile app game did not make it sufficiently clear that the game contained loot boxes.

  • London Luton Airport Ltd t/a Luton Rising

    • Upheld
    • 10 July 2024

    A magazine ad and a poster for Luton Rising did not adequately qualify the claims made in the ad and omitted material information about the environmental impact of London Luton Airport’s expansion.

  • Wessex Water Services Ltd

    • Upheld
    • 10 July 2024

    A TV ad for Wessex Water did not adequately qualify the environmental claims made in the ad and omitted material information about the company’s environmental impact.

  • Portable Multimedia Ltd

    • Upheld
    • 05 June 2024

    A website made misleading and exaggerated claims about the performance of three advertised dash cams.

  • Future Farm Plant-Based Food UK Ltd t/a Future Farm

    • Upheld
    • Packaging
    • 29 May 2024

    The product packaging for a Future Farm Future Burger, seen on 9 February 2024, featured a promotion. Text on the front of the packaging stated, “WIN £1000 BUY ME AND SCAN TO ENTER *T&C’S APPLY”. A QR code was in the centre of the text.

  • AHK Designs Ltd t/a Victoriaplum.com

    • Upheld
    • 22 May 2024

    A website, Instragram account and X account for Victoria Plum made misleaing claims about the longevity of the brand, its customer service reviews and its total number of customers served.

Informally resolved (6)
  • Shop Direct Home Shopping Ltd t/a Very, very.co.uk, Littlewoods, littlewoods.com

    • 07 August 2024
    • Number of complaints: 0

    Media: Internet
    Topic: Appliances, electronics and machinery

  • Samsung Electronics (UK) Ltd t/a Samsung

    • 24 July 2024
    • Number of complaints: 0

    Topic: Computers, phones and telecoms

  • Viabl Ltd

    • 26 June 2024
    • Number of complaints: 0

    Topic: Delivery, construction and logistics

  • Zen Internet Ltd

    • 19 June 2024
    • Number of complaints: 1

    Topic: Computers, phones and telecoms

  • Phonely Ltd t/a Phonely

    • 12 June 2024
    • Number of complaints: 1

    Topic: Computers, phones and telecoms

  • Virgin Media Ltd.

    • 05 June 2024
    • Number of complaints: 1

    Topic: Computers, phones and telecoms