Rulings (36)
  • Greenstar Gas, Plumbing and Heating

    • Upheld
    • Internet (on own site)
    • 31 July 2019

    A website, for a plumbing and heating company, www.greenstarcolchester.co.uk, seen on 9 February 2019, stated "Greenstar Powerflushing, Gas, Plumbing and Heating is the only plumbing and service company that has [sic] 100% transparent ... pricing system ...".

  • Hanson Roofing and Building Ltd

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    A press ad for a roofing and building service broke the rules for misleadingly claiming they were a member of a construction certification body.

  • Plumbforce Direct Ltd

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    A website for plumbing services was misleading and didn’t display claim limitations clearly enough.

  • Itch Petcare Ltd

    • Not upheld
    • Poster
    • 16 October 2019

    A billboard ad for flea treatment did not break the rules around harm and offence.

  • appleiphoneunlock.uk

    • Upheld
    • Internet (on own site)
    • 16 October 2019

    A phone repair website quoted misleading prices.

  • Neal's Yard (Natural Remedies) Ltd

    • Not Upheld
    • Internet (on own site)
    • 09 October 2019

    Claims on Neal’s Yard’s website did not break misleadingness or environmental claims rules.

  • TalkTalk Telecom Ltd

    • Upheld
    • E-mail
    • 09 October 2019

    TalkTalk emails misleadingly claimed users were approaching their data capacity.

  • BP Oil UK Ltd

    • Not Upheld
    • National press, Television, Radio
    • 02 October 2019

    TV, press and radio ads for BP Ultimate Fuel did not break the rules around misleadingness, substantiation, exaggeration or comparison.  

  • Install Base Ltd t/a Job Worth Doing

    • Upheld
    • Internet (on own site)
    • 02 October 2019

    An ad on a website for energy efficient home improvements was banned for making unsubstantiated claims.

  • RB UK Commercial Ltd t/a Dettol

    • Upheld
    • Television
    • 02 October 2019

    A TV ad for Dettol Spray Refills was found to make misleading claims around the environmental impact of the refill pouches.

  • Not Just Cooling Ltd

    • Upheld
    • Poster
    • 25 September 2019

    A poster ad for an air conditioning company broke the rules around objectification, after using the tag-line "Your wife is hot!"

  • Outfox the Market Ltd

    • Upheld
    • Internet (social networking)
    • 25 September 2019

    A Facebook video and associated post advertising Outfox the Market broke the ad rules by misleadingly claiming the company provided the 'cheapest green tariffs in the UK.'

  • Smart Metering Communications Body Ltd t/a Smart Energy GB

    • Not Upheld
    • National press, Internet (social networking), Television, Radio
    • 25 September 2019

    A multimedia ad campaign by Smart Energy GB, including TV, Facebook, radio and press ads, did not fall foul of the ad rules as the ads were all deemed unlikely to mislead people.

  • Valo Group Europe Ltd

    • Upheld
    • Internet (social networking)
    • 25 September 2019

    Online ads were found to misleadingly imply that consumers could qualify for government-based solar panel funding by using their website, and did not make clear the nature of the business.

  • KAT UK

    • Upheld
    • Internet (on own site)
    • 11 September 2019

    Claims on a website misleadingly implied that the company’s lantern roofs were thinner, stronger or more thermally efficient than competitor products.

  • People for the Ethical Treatment of Animals (PETA) Foundation

    • Upheld
    • Poster
    • 04 September 2019

    A poster ad for PETA was banned for using the misleading claim “wool is just a cruel as fur”.

  • Elite Phones and Computers Ltd

    • Upheld
    • Internet (on own site)
    • 28 August 2019

    Claims on the website www.ukmotorolaphonerepairs.co.uk seen on 22 February 2019, included the text “Motorola Screen Repairs … We are specialised in Motorola phones screen repairs in the UK … At our Motorola repair centre, we have expertise in the fixing all the issues associated with Motorola phones...

  • Clearwin Ltd

    • Upheld
    • Internet (on own site)
    • 07 August 2019

    The home page of www.windowscrappagefunding.co.uk, seen in March 2019, stated "Millions of pounds of funding for homeowners to upgrade their windows. Get up to £2500 scrappage fee for your old windows. Thousands of homeowners across the UK have already upgraded to Category ‘A’ energy efficient wi...

  • Fischer Future Heat UK Ltd

    • Upheld
    • Leaflet
    • 07 August 2019

    A leaflet for Fischer heaters, seen in April 2019, on one side stated "10 YEAR WARRANTY*"; "Compatible with Economy 7 (19) and normal tariffs"; "100% COMPLETE HEATING GUARANTEE (1) ... Removing the uncertainty of heating. If our heater does not heat your room to 21 degrees C, we will replace it...

  • Friends of the Earth Ltd

    • Not Upheld
    • Internet (on own site)
    • 10 July 2019

    A website for Friends of the Earth, www.foe.co.uk, seen on 11 October 2017 on a page titled “Fracking and the campaign to stop climate change” stated under the heading “Why fight fracking? Climate change Fracking is incompatible with tackling climate change … Water Fracking risks contaminating ...

Informally resolved (11)
  • Toyota (GB) plc

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • Arkworld UK Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Food, drink and supplements, Claims, endorsements and testimonials, Animals and farming

  • BRITISH TELECOMMUNICATIONS PLC

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Computers, phones and telecoms, Pricing and charges

  • CAR GIANT LIMITED

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • DSG Retail Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • Dream Doors Ltd

    • 26 June 2019
    • Number of complaints: 2

    Media: Television
    Topic: Appliances, electronics and machinery

  • Hazelnut London Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Utilities, energy and environment

  • John Lewis Partnership plc

    • 26 June 2019
    • Number of complaints: 2

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • MAKX Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery, Computers, phones and telecoms

  • TESCO STORES LIMITED

    • 26 June 2019
    • Number of complaints: 1

    Media: Television
    Topic: Food, drink and supplements, Animals and farming

  • Aldi Stores Ltd

    • 19 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms