Rulings (48)
  • Fischer Future Heat UK Ltd

    • Upheld
    • Internet (on own site), Leaflet
    • 13 November 2019

    Claims on a flyer and website for a heating system were misleading and unsubstantiated.

  • Electrosensitivity-UK

    • Upheld
    • Poster
    • 08 January 2020

    Claims on a poster that 5G had negative health side effects could not be substantiated.

  • PC Specialist

    • Upheld
    • Television
    • 08 January 2020

    A TV ad for bespoke computers was banned for presenting harmful gender stereotypes.

  • Titan Insulation Ltd

    • Upheld
    • Internet (on own site)
    • 08 January 2020

    Claims on a home insulation service website were misleading. 

  • Anyjunk Ltd

    • Upheld
    • Internet (on own site)
    • 18 December 2019

    Claims on a website for waste collection could not be substantiated.

  • idesigngold.com

    • Upheld
    • Internet (social networking)
    • 04 December 2019

    A post on Katie Price’s Instagram was not obviously identifiable as an ad.

  • Stovax Ltd

    • Not upheld
    • Internet (on own site)
    • 27 November 2019

    A website for wood burning stoves making ‘clean burn’ claims did not break the rules around misleadingness.

  • Ancol Pet Products Ltd

    • Upheld
    • Internet (on own site)
    • 20 November 2019

    A website made misleading environmental claims about dog waste bags.

  • Dyson Ltd

    • Upheld
    • Internet (on own site)
    • 20 November 2019

    A video ad for a vacuum cleaner broke the rules around misleadingness for not making clear the length of the hose.

  • Norfolk Dinosaur Park Ltd t/a Dinosaur Adventure

    • Upheld
    • Poster
    • 20 November 2019

    A poster and billboard for a Halloween event were socially irresponsible. 

  • Rock Paper Click Ltd t/a Government Solar Checker

    • Upheld
    • Internet (on own site)
    • 13 November 2019

    Claims on a solar panel company website were misleading, did not make clear the nature of the business and falsely implied they acted for purposes outside their trade.  

  • Solar Panel Funding Ltd

    • Upheld
    • Internet (social networking)
    • 13 November 2019

    Facebook posts for solar panel funding made misleading claims, did not make clear the nature of the business and falsely implied they were acting for purposes outside of their trade.

  • Greenstar Gas, Plumbing and Heating

    • Upheld
    • Internet (on own site)
    • 31 July 2019

    A website, for a plumbing and heating company, www.greenstarcolchester.co.uk, seen on 9 February 2019, stated "Greenstar Powerflushing, Gas, Plumbing and Heating is the only plumbing and service company that has [sic] 100% transparent ... pricing system ...".

  • Hanson Roofing and Building Ltd

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    A press ad for a roofing and building service broke the rules for misleadingly claiming they were a member of a construction certification body.

  • Plumbforce Direct Ltd

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    A website for plumbing services was misleading and didn’t display claim limitations clearly enough.

  • Itch Petcare Ltd

    • Not upheld
    • Poster
    • 16 October 2019

    A billboard ad for flea treatment did not break the rules around harm and offence.

  • appleiphoneunlock.uk

    • Upheld
    • Internet (on own site)
    • 16 October 2019

    A phone repair website quoted misleading prices.

  • Neal's Yard (Natural Remedies) Ltd

    • Not Upheld
    • Internet (on own site)
    • 09 October 2019

    Claims on Neal’s Yard’s website did not break misleadingness or environmental claims rules.

  • TalkTalk Telecom Ltd

    • Upheld
    • E-mail
    • 09 October 2019

    TalkTalk emails misleadingly claimed users were approaching their data capacity.

  • BP Oil UK Ltd

    • Not Upheld
    • National press, Television, Radio
    • 02 October 2019

    TV, press and radio ads for BP Ultimate Fuel did not break the rules around misleadingness, substantiation, exaggeration or comparison.  

Informally resolved (18)
  • AB Electrolux

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Appliances, electronics and machinery

  • AXN Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • Amazon Europe Core Sarl

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • B&Q plc

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • B&Q plc

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • Vectone Mobile Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Appliances, electronics and machinery

  • Whirlpool UK Appliances Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • Toyota (GB) plc

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • Arkworld UK Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Food, drink and supplements, Claims, endorsements and testimonials, Animals and farming

  • BRITISH TELECOMMUNICATIONS PLC

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Computers, phones and telecoms, Pricing and charges

  • CAR GIANT LIMITED

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • DSG Retail Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • Dream Doors Ltd

    • 26 June 2019
    • Number of complaints: 2

    Media: Television
    Topic: Appliances, electronics and machinery

  • Hazelnut London Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Utilities, energy and environment

  • John Lewis Partnership plc

    • 26 June 2019
    • Number of complaints: 2

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • MAKX Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery, Computers, phones and telecoms

  • TESCO STORES LIMITED

    • 26 June 2019
    • Number of complaints: 1

    Media: Television
    Topic: Food, drink and supplements, Animals and farming

  • Aldi Stores Ltd

    • 19 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms