Rulings (23)
  • KAT UK

    • Upheld
    • Internet (on own site)
    • 11 September 2019

    Claims on a website misleadingly implied that the company’s lantern roofs were thinner, stronger or more thermally efficient than competitor products.

  • Greenstar Gas, Plumbing and Heating

    • Upheld
    • Internet (on own site)
    • 31 July 2019

    A website, for a plumbing and heating company, www.greenstarcolchester.co.uk, seen on 9 February 2019, stated "Greenstar Powerflushing, Gas, Plumbing and Heating is the only plumbing and service company that has [sic] 100% transparent ... pricing system ...".

  • People for the Ethical Treatment of Animals (PETA) Foundation

    • Upheld
    • Poster
    • 04 September 2019

    A poster ad for PETA was banned for using the misleading claim “wool is just a cruel as fur”.

  • Elite Phones and Computers Ltd

    • Upheld
    • Internet (on own site)
    • 28 August 2019

    Claims on the website www.ukmotorolaphonerepairs.co.uk seen on 22 February 2019, included the text “Motorola Screen Repairs … We are specialised in Motorola phones screen repairs in the UK … At our Motorola repair centre, we have expertise in the fixing all the issues associated with Motorola phones...

  • Clearwin Ltd

    • Upheld
    • Internet (on own site)
    • 07 August 2019

    The home page of www.windowscrappagefunding.co.uk, seen in March 2019, stated "Millions of pounds of funding for homeowners to upgrade their windows. Get up to £2500 scrappage fee for your old windows. Thousands of homeowners across the UK have already upgraded to Category ‘A’ energy efficient wi...

  • Fischer Future Heat UK Ltd

    • Upheld
    • Leaflet
    • 07 August 2019

    A leaflet for Fischer heaters, seen in April 2019, on one side stated "10 YEAR WARRANTY*"; "Compatible with Economy 7 (19) and normal tariffs"; "100% COMPLETE HEATING GUARANTEE (1) ... Removing the uncertainty of heating. If our heater does not heat your room to 21 degrees C, we will replace it...

  • Friends of the Earth Ltd

    • Not Upheld
    • Internet (on own site)
    • 10 July 2019

    A website for Friends of the Earth, www.foe.co.uk, seen on 11 October 2017 on a page titled “Fracking and the campaign to stop climate change” stated under the heading “Why fight fracking? Climate change Fracking is incompatible with tackling climate change … Water Fracking risks contaminating ...

  • TalkTalk Telecom Ltd t/a TalkTalk

    • Upheld
    • Internet (on own site)
    • 10 July 2019

    A TV ad, radio ad and the website for TalkTalk, seen and heard on 16 October 2018: a. The TV ad featured a voice-over which stated, “For everyone who wants a reliable connection right throughout the home, TalkTalk Unlimited Fibre now comes with our all new Wi-Fi hub so you won’t get a better Wi-Fi signal...

  • Little Knights Ltd t/a Little Knights

    • Upheld in part
    • Internet (on own site)
    • 03 July 2019

    A website for Little Knights, a paint retailer, 20 June 2018, was titled “LITTLE KNIGHTS IS SIMPLY THE SAFEST PAINT FOR YOU AND YOUR FAMILY”. A sub-heading on the page stated “ANTI-BACTERIAL”, text underneath stated “Little Knights paint is anti-bacterial - it kills all known bacteria on c...

  • Sure (Guernsey) Ltd t/a Sure

    • Upheld
    • Internet (on own site)
    • 01 May 2019

    A Facebook sponsored post and a website for Sure mobile network, seen in November 2018 and March 2019: a. The Facebook sponsored post featured text which stated "Join Sure and get 6 months half price on Jersey's fastest mobile network". Further text stated "Go Sure. Go better. on [sic] the Island&...

  • Tefincom SA t/a NordVPN

    • Upheld
    • Television
    • 01 May 2019

    A TV ad for NordVPN seen on 9 January 2019. The ad began with a man walking down a train cubicle. Text on screen appeared that stated “Name: John Smith”. A man’s voice then said, “Look it’s me, giving out my credit card details.” The ad then showed the man handing his credit card to ...

  • Celtic Sustainables Ltd

    • Upheld in part
    • Internet (on own site)
    • 24 April 2019

    A website for Celtic Sustainables paint, www.celticsustainables.co.uk, seen on 29 June 2018, featured text which stated "Natural Paint & Decorating". Further text stated "SUPPLIERS OF ECO PAINT, NATURAL & ECO-FRIENDLY DECORATING, SUSTAINABLE BUILDING AND ENERGY SAVING PRODUCTS".

  • Edward Bulmer Ltd

    • Upheld in part
    • Internet (on own site)
    • 24 April 2019

    A website for Edward Bulmer paint, www.edwardbulmerpaint.co.uk, seen on 29 June 2018, featured text which stated "Edward Bulmer Natural Paints are the safe and beautiful choice for decorating your children's rooms". Further text stated "It is made from entirely natural ingredients" and "We&...

  • DMG Media Ltd t/a The Mail on Sunday

    • Upheld
    • Internet (on own site)
    • 17 April 2019

    A national press ad and website listing for a Smart Plug, seen on 25 August 2018: a. The national press ad, seen on the front page of The Mail on Sunday, featured a bright pink background with bold, uppercase text that read “FREE* SMART PLUG”. Below that was smaller text also in uppercase that read &ldqu...

  • Vodafone Ltd

    • Upheld
    • Internet (on own site)
    • 17 April 2019

    A website for Vodafone, www.vodafone.co.uk, seen on 15 November 2018, featured a page that detailed their “Vodafone Gigafast” broadband service. Text stated, "Blast off at an average of 900Mbps …". Further text stated, “Enjoy lightning-fast internet speeds with Vodafone Gigafast Broad...

  • Steinhoff UK Retail Ltd t/a Harveys

    • Upheld
    • Internet (on own site)
    • 10 April 2019

    The website for Harveys, a furniture retailer, www.harveysfurniture.co.uk, seen on 25 October 2018 featured an image of a dining table and chairs with text beside, which stated “GUARANTEED Christmas DELIVERY”. A gold banner underneath stated “GUARANTEED Christmas DELIVERY”. Smaller text undernea...

  • Industrial Noise & Vibration Centre Ltd

    • Not Upheld
    • Internet (on own site)
    • 03 April 2019

    A website for the Industrial Noise & Vibration Centre, www.invc.com, an engineering consultancy, seen on 14 May 2018, featured a page titled “Wrist mounted vibration transducers - not again!”, which stated in bold “Once more there are claims that wrist/glove mounted vibration transducers can be us...

  • Prettylittlething.com Ltd t/a Prettylittlething.com

    • Upheld
    • Internet (sales promotion)
    • 27 March 2019

    A banner at the top of the home page of the Pretty Little Thing clothing website, www.prettylittlething.com, seen on 14 January 2019, featured text stating "£1 UK NEXT DAY DELIVERY* ENTER: ONENDD - HURRY! ENDS IN ...", followed by a timer counting down in real time.

  • Fisher & Company Engineering Services Ltd t/a Fisher & Company

    • Upheld in part
    • Internet (on own site)
    • 20 March 2019

    A website for Fisher & Company, www.fisherandcompany.co.uk, seen in early July 2018, advertising solar powered pedestrian crossing beacons. On a web page titled “Solar Powered Belisha Beacons”, the website stated “SolarisV2™… Part No: FSBB2016 V2” and below that featured an imag...

  • InnoGreen Chem

    • Upheld
    • Internet (on own site)
    • 20 March 2019

    A product brochure for InnoGreen, a heat pump manufacturer, seen on 4 October 2018 featured the claim "InnoGreen GeoPro is the only Thermal Fluid on the market that has been designed specifically for closed loop ground and water collectors. Its design & development was completed in response to requests by lead...

Informally resolved (11)
  • Toyota (GB) plc

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • Arkworld UK Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Food, drink and supplements, Claims, endorsements and testimonials, Animals and farming

  • BRITISH TELECOMMUNICATIONS PLC

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Computers, phones and telecoms, Pricing and charges

  • CAR GIANT LIMITED

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • DSG Retail Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • Dream Doors Ltd

    • 26 June 2019
    • Number of complaints: 2

    Media: Television
    Topic: Appliances, electronics and machinery

  • Hazelnut London Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Utilities, energy and environment

  • John Lewis Partnership plc

    • 26 June 2019
    • Number of complaints: 2

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • MAKX Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery, Computers, phones and telecoms

  • TESCO STORES LIMITED

    • 26 June 2019
    • Number of complaints: 1

    Media: Television
    Topic: Food, drink and supplements, Animals and farming

  • Aldi Stores Ltd

    • 19 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms