Rulings (290)
  • AFerry Ltd

    • Upheld
    • Internet (sales promotion)
    • 10 January 2018

    A banner ad for ferry tickets, seen on 2 August 2017, stated "From Dover to Dunkerque from £7 … From Dover to Calais from £7 … From Dover to Calais from £8".

  • Buck Inn

    • Upheld
    • Internet (on own site)
    • 10 January 2018

    Two Facebook posts for the Buck Inn, a pub in Darlington:

    a. The first post, dated 8 September 2017, stated “German Grub Night at The Buck Inn Dont mention ze war!”. The post included an image of a poster titled “german night” with text stating “Set 3 Course Meal Including Popular German Dishes £19.95pp, “Grah...

  • Coral Interactive (Gibraltar) Ltd

    • Upheld
    • Television
    • 10 January 2018

    A TV ad for Coral, seen on 16 April 2017, featured several stylised clips of footballers playing football, including successfully taking risks and out-manoeuvring and out-playing defending footballers, against the background of a dramatic soundtrack. The voice-over stated, “The beautiful game you can watch it or you...

  • Booking.com BV

    • Upheld
    • Television
    • 03 January 2018

    A TV ad for Booking.com, seen on 1 July 2017, promoted the different features of their website. A voice-over stated, “At Booking.com you’ll find a wide range of accommodation. From sun drenched holidays to weekend getaways for every possible budget and if you have to cancel, cancel. Most of the time it’s free and yo...

  • Diageo Great Britain Ltd

    • Upheld
    • Internet (social networking)
    • 03 January 2018

    A Snapchat lens advertising Captain Morgan, seen in June 2017, included a cartoon icon of a pirate. The lens, which made the user’s face look like Captain Morgan, featured two glasses of a mixed alcoholic drink clinking together on screen, a seagull that flew a scroll on to the screen, which said “Live like the Capt...

  • Iceland Foods Ltd

    • Upheld in part
    • Regional press
    • 03 January 2018

    Two ads for Iceland supermarkets, seen in July 2017:

    a. An ad seen in the national press stated “Iceland Luxury Sourdough Crumpets are better than M&S Ultimate Five Grain Crumpets for overall quality*”. Small print at the bottom of the page stated “*Blind taste test of 58 people conducted by Cambridge Mark...

  • MyCityDeal Ltd t/a Groupon

    • Upheld
    • E-mail
    • 03 January 2018

    Three emails for Groupon:

    a. The first email, seen on 21 September 2017, included the text “Fitbit Smart Fitness Watch £44.99 £39.97 View Deal”. The price £44.99 was crossed out. The deal page linked to from the ad included the text “Fitbit Smart Watch With Free Delivery From £86.99”.

    b. The second email...

  • Ticketmaster UK Ltd

    • Upheld
    • Internet (on own site)
    • 03 January 2018

    A website selling event tickets, www.ticketmaster.co.uk, seen in March 2017, stated "ticketmaster PLATINUM. THE BEST AVAILABLE TICKETS ... Ticketmaster Platinum offers fans the best available tickets for an event direct from the artist. Platinum Tickets enable market-based pricing (adjusting prices according to...

  • United Carpets (Franchisor) Ltd t/a United Carpets

    • Upheld in part
    • Point of sale
    • 03 January 2018

    Three sales promotion price labels, seen in store in June 2017, for carpet retailer United Carpets:

    a. The label for the “Superior Soft” range featured text that stated “Buy one metre get one metre free”. Further text stated “Only £33.46 m²”. Large text below this stated “That’s equivalent to only £16.73 m²”. ...

  • Victoria Lily Events

    • Upheld
    • Internet (on own site)
    • 03 January 2018

    A website, www.victorialilyevents.co.uk, for an events planner seen on 22 July 2017 featured text that stated “Village Bell Hire Price … Weekend Hire (Friday - Sunday) from £150 …” and below that was a list of what was included with the tent, which stated “Included Fully erect 4 metre bell tent Ground sheet Outside ...

Informally resolved (1175)
  • Associated Newspapers Ltd t/a Mail on Sunday

    • 17 January 2018
    • Number of complaints: 1

    Media: National press
    Topic: Sports, leisure and hobbies

  • Blue SAS t/a Jetcost

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Holidays, travel and motoring

  • Bluetree Design & Print Ltd t/a www.instantprint.co.uk

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • East Lifestyle Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Emergency Drainage Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Halfords Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Hattons of London Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Television
    Topic: Sports, leisure and hobbies

  • Inside Online Marketing Ltd t/a Discount Boilers

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Jet2holidays Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Levi-Strauss (UK) Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

Mail order cases (16)
  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Immediate Media Company Ltd t/a buysubscriptions

    • 27 September 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Sports, leisure and hobbies

  • Teentoday Ltd t/a Maximumpop!

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Gambling

  • Lingerie Outlet Store Ltd

    • 30 August 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Nickelodeon UK Ltd

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Sports, leisure and hobbies

  • Willow Bracelets

    • 24 May 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Clothing, shoes and jewellery

  • coralisland.co.uk

    • 24 May 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Food, drink and supplements

  • Juicetou Ltd

    • 05 April 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Food, drink and supplements

Database cases (18)
  • Furniture@Work Ltd

    • 17 January 2018
  • Made a Mano Srl t/a madeamano.com

    • 17 January 2018
  • Daub Alderney Ltd

    • 29 November 2017
  • FSB Technology (UK) Ltd t/a 21Bet

    • 29 November 2017
  • MT SecureTrade Ltd

    • 29 November 2017
  • Quotatis Ltd

    • 25 October 2017
  • Smyths Toys UK Ltd

    • 11 October 2017
  • Bolsover Cruise Club Ltd

    • 04 October 2017
  • Virgin Media Ltd

    • 13 September 2017
  • We Buy Any Car Ltd

    • 16 August 2017