Rulings (108)
  • Betway Ltd

    • Upheld
    • Video
    • 08 January 2020

    A YouTube ad for a gambling company broke the rules for featuring an individual who was under the age of 25.

  • Fischer Future Heat UK Ltd

    • Upheld
    • Internet (on own site)
    • 08 January 2020

    Claims on a radiator website linking storage heaters with electro-magnetic contamination were misleading.

  • Grey Technology Ltd t/a Gtech

    • Upheld in part
    • Internet (on own site), National press
    • 08 January 2020

    A press ad for a vacuum made claims that could not be substantiated.

  • InterContinental Hotels Group plc t/a IHG

    • Upheld
    • Internet (on own site)
    • 08 January 2020

    Savings claims made on a hotel booking website were misleading.

  • Marks and Spencer plc

    • Not upheld
    • Television
    • 08 January 2020

    A TV ad was recognisable as an ad and did not break the rules.

  • Missguided Ltd

    • Not upheld
    • Television
    • 08 January 2020

    A TV ad for a clothing company did not encourage irresponsible drinking.  

  • NestlĂ© UK Ltd

    • Upheld
    • Packaging
    • 08 January 2020

    A competition promoted on coffee packaging broke the rules by not presenting significant conditions clearly enough.

  • Nicoventures Retail (UK) Ltd t/a Vype

    • Upheld
    • Internet (social networking)
    • 08 January 2020

    Web and YouTube ads were banned for promoting unlicensed nicotine-containing e-cigarettes or e-liquids.

  • Opodo Ltd

    • Upheld
    • 08 January 2020

    Claims in an email for a car hire sale could not be substantiated and were misleading.

  • Person(s) unknown t/a The Folly Bar

    • Upheld
    • Internet (social networking)
    • 08 January 2020

    An ad seen on Facebook was banned for promoting or condoning excessive alcohol consumption.

  • Sazerac UK Ltd

    • Upheld
    • Internet (social networking)
    • 08 January 2020

    Instagram posts promoting alcohol broke the rules for including individuals who were or seemed to be under 25 years of age.

  • Ama Vape Lab Ltd

    • Upheld
    • Internet (social networking)
    • 18 December 2019

    An Instagram post for an e-cigarette retailer was banned for promoting nicotine-containing e-cigarettes and their components in non-permitted media, and for featuring people who are or seem to be under 25 using e-cigarettes.

  • Attitude Vapes

    • Upheld
    • Internet (social networking)
    • 18 December 2019

    An Instagram post for an e-cigarette retailer was banned for promoting nicotine-containing e-cigarettes and their components in non-permitted media, and for featuring people who are or seem to be under 25 using e-cigarettes.

  • Blinds 2 Go Ltd

    • Upheld in part
    • Internet (on own site), Internet (sponsored search)
    • 18 December 2019

    Claims on a blinds retailer’s website and in a paid-for Google search result made savings claims that could not be substantiated.

  • BrewDog Plc

    • Upheld
    • Poster
    • 18 December 2019

    A slogan on an outdoor poster for a brewing company broke the rules around social responsibility and offence.

  • British American Tobacco UK Ltd.

    • Upheld in part
    • Internet (social networking)
    • 18 December 2019

    Instagram posts for an e-cigarette retailer were banned for promoting nicotine-containing e-cigarettes and their components in non-permitted media, and for featuring people who are or seem to be under 25 using e-cigarettes.

  • Global Vaping Group Ltd t/a Mylo Vape UK

    • Upheld
    • Internet (social networking)
    • 18 December 2019

    An Instagram post for an e-cigarette retailer was banned for promoting nicotine-containing e-cigarettes and their components in non-permitted media, and for featuring people who are or seem to be under 25 using e-cigarettes.

  • Blackrose Ltd

    • Upheld
    • Internet (social networking)
    • 11 December 2019

    Facebook posts promoting three pubs broke the rules for encouraging excessive drinking and implying alcohol had therapeutic qualities.

  • Dash Brands Ltd t/a DASH

    • Not upheld
    • Internet (on own site)
    • 11 December 2019

    Claims on a website for sparkling water did not break the misleadingness rules.

  • GFT Retail UK Ltd t/a Snact

    • Not upheld
    • Internet (on own site)
    • 11 December 2019

    Claims on a website for snacks made from food waste did not break the misleadingness rules.

Informally resolved (22)
  • Blue SAS

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Holidays, travel and motoring

  • Dockyard Social CIC

    • 04 December 2019
    • Number of complaints: 2

    Media: Internet (social networking), Leaflet
    Topic: Food, drink and supplements

  • Expedia.com Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Harrington & Byrne Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: National press
    Topic: Clothing, shoes and jewellery

  • In The Style Fashion Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Clothing, shoes and jewellery

  • Peloton Interactive UK Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site), Internet (social networking), Television
    Topic: Sports, leisure and hobbies

  • RB UK Commercial Ltd

    • 04 December 2019
    • Number of complaints: 4

    Media: Television
    Topic: Home and garden

  • Splendor SA

    • 04 December 2019
    • Number of complaints: 1

    Media: National press
    Topic: Clothing, shoes and jewellery, Pricing and charges

  • Tobell Insurance Services Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Direct mail
    Topic: Holidays, travel and motoring

  • Waterstones Booksellers Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • British Telecommunications plc

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Royal Panda Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Gambling

  • SCA Investments Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Food, drink and supplements

  • Super Bock Bedidas SA

    • 10 July 2019

    Media: Internet (social networking), Internet (display)
    Topic: Alcohol

  • Arkworld UK Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Food, drink and supplements, Claims, endorsements and testimonials, Animals and farming

  • Coys of Kensington Automobiles Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • TESCO STORES LIMITED

    • 26 June 2019
    • Number of complaints: 1

    Media: Television
    Topic: Food, drink and supplements, Animals and farming

  • Muller UK & Ireland Group LLP

    • 19 June 2019
    • Number of complaints: 1

    Media: Radio
    Topic: Food, drink and supplements

  • VAILLANT LTD

    • 19 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • British Airways Plc

    • 05 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring