Rulings (40)
  • Abellio Greater Anglia Ltd t/a Greater Anglia

    • Upheld
    • Website (own site)
    • 24 December 2025

    A website page for Greater Anglia misleadingly claimed that they offered the cheapest ticket prices.

  • Cult Wines Ltd

    • Upheld
    • Website (own site)
    • 24 December 2025

    A website page for a wine investment company made misleading claims about investment returns. The ad also failed to make clear that wine investment was unregulated, that the value of investments was variable and that examples of past performance...

  • Howserv Ltd t/a Staysure Travel

    • Upheld
    • Television
    • 24 December 2025

    A TV ad for a travel insurance company misleadingly claimed that there was no age limit to their service.

  • My Train Ticket Limited t/a mytrainticket.co.uk

    • Upheld
    • Website (own site)
    • 24 December 2025

    A website page for MyTrainTicket misleadingly claimed that they offered the cheapest ticket prices. 

  • ScotRail Trains Ltd t/a ScotRail

    • Upheld
    • Website (own site)
    • 24 December 2025

    A website for ScotRail misleadingly claimed that they offered the cheapest ticket prices.

  • FlixBus UK Ltd

    • Upheld
    • Social media (own site)
    • 26 November 2025

    A website for FlixBus UK made misleading claims about the price of coach tickets. 

  • Booking.com BV

    • Upheld
    • Search (paid)
    • 19 November 2025

    A paid-for search ad for Booking.com made misleading claims about the price of hotel rooms.

  • Butlins Skyline Ltd t/a Butlins

    • Upheld
    • Email
    • 19 November 2025

    An email promotion for Butlins wasn’t administered fairly because the closing date of the promotion was changed

  • Hilton Worldwide Ltd

    • Upheld
    • Search (paid)
    • 19 November 2025

    Two paid-for search ads for Hilton made misleading claims about the price of hotel rooms.

  • Travelodge Hotels Ltd

    • Upheld
    • Search (paid)
    • 19 November 2025

    Two paid-for search ads for Travelodge made misleading claims about the price of hotel rooms.

  • On The Beach Ltd

    • Upheld
    • Website (own site), Television
    • 05 November 2025

    A TV ad and two website pages for On the Beach misleadingly implied that all consumers with eligible bookings would receive free airport lounge access.

  • Currys Group Ltd t/a Currys

    • Upheld
    • Social media (paid ad)
    • 24 September 2025

    A paid-for Facebook ad for Currys was misleading and socially irresponsible by implying that e-scooters could be ridden on public roads.

  • JLG Legal Ltd t/a Johnson Law Group

    • Upheld
    • Search (paid), Social media (paid ad), Website (own site)
    • 24 September 2025

    A Google paid-for search ad, a paid-for Facebook ad and website for Johnson Law Group, relating to group action compensation claims by diesel vehicle owners and lessees, failed to make clear that by providing their details and e-signing, people were signing a legally binding contract to join a group action claim, omitt...

  • Ambassador Cruise Holidays Ltd

    • Upheld
    • Email
    • 27 August 2025

    An email advertising offers on cruises made misleading savings claims.

  • Trainline.com Ltd

    • Upheld
    • Video on demand, Radio
    • 27 August 2025

    A Video on Demand ad and a radio ad for Trainline made misleading and unsubstantiated claims that they offered the cheapest ticket prices.

  • Lloyds Bank plc t/a Lloyds Banking Group (LBG)

    • Upheld
    • National press
    • 20 August 2025

    A national press ad for Lloyds Bank misleadingly implied that they had made donations to social housing projects and omitted significant information that put these claims into context.

  • We Buy Any Car Ltd t/a webuyanycar.com

    • Upheld
    • Television, Internet (video)
    • 06 August 2025

    A TV and YouTube ad made misleading comparative claims with identifiable competitors.

  • We Love Holidays Ltd t/a LoveHolidays

    • Upheld
    • Website (own site)
    • 23 July 2025

    Two holiday listings on the loveholidays website made misleading price claims.

  • Monzo Bank Ltd

    • Not upheld
    • Television
    • 09 July 2025

    A TV ad for Monzo and ITV Sport was obviously recognisable as an ad.

  • Mars Wrigley Confectionery UK Ltd

    • Upheld
    • Television, Video on demand
    • 11 June 2025

    A TV and Video on Demand ad condoned unsafe driving.