Rulings (22)
  • British Telecommunications plc

    • Upheld
    • Television
    • 22 November 2017

    A TV ad for BT, seen on 11 May 2017, advertised broadband packages. The voice-over stated, "The welcome discount on BT Unlimited Broadband has just got bigger. We'll now give you a discount of over 30%". Large text across the screen stated "BIGGER DISCOUNT" followed by "NOW OVER 30% DISCOUNT...

  • Express EPOS Ltd t/a XEPOS

    • Upheld
    • Internet (on own site)
    • 22 November 2017

    An ad for XEPOS electronic point of sale (EPOS) software, seen on www.xepos.co.uk in August 2017, listed the product’s key features. Under a tab labelled “CLOUD”, text stated “Store all your data to the cloud for safe and quick storage. With XEPOS, all your data is stored on our secure cloud servers so you can acces...

  • Official iPhone Unlock Ltd

    • Upheld
    • Internet (search engine)
    • 22 November 2017

    A website for Official iPhone Unlock, www.officialiphoneunlock.co.uk, seen in August 2017, included text on a web page, titled “iCloud Unlock”, stated “Find My iPhone includes a feature called Activation Lock that is designed to prevent anyone else from using an iPhone … if it’s ever lost or stolen … However, this a...

  • Plusnet plc

    • Upheld
    • Internet (social networking), Internet (OBA)
    • 15 November 2017

    A Facebook ad and an online banner ad for the broadband provider Plusnet plc promoted their broadband product for businesses:

    a. The Facebook ad, seen on 28 March, featured the text "£4.50 a month for Unlimited Business Broadband. Order today!" Underneath, there was an image of a man alongside more p...

  • The Carphone Warehouse Ltd

    • Upheld
    • Radio
    • 08 November 2017

    A radio ad for Carphone Warehouse, heard in July 2017, stated “Arabella splurges her £152 on a luxury pampering session for her chihuahua, Mr Fluffles. Switch with Carphone Warehouse and save, on average, £152. Visit us in store or online. Saving compared with major networks over 24 months. Promotion incentives excl...

  • Hyperoptic Ltd

    • Upheld
    • Circular
    • 18 October 2017

    A circular, advertising broadband services, received in February 2017, stated in small print on the top-left of the front page "Sent by Hyperoptic Ltd. If undelivered, please return to [their address]". The circular was addressed to "The Resident" and terms and conditions of the offer were listed...

  • The People's Operator (UK) LLP t/a TPO Mobile

    • Not Upheld
    • Internet (OM 3rd party)
    • 11 October 2017

    A website for The Tab, www.thetab.com, a student journalism website featured an advertorial for TPO Mobile, a mobile phone network provider, seen on 14 March 2017. The article contained information about TPO Mobile’s and its social responsibility initiatives. Text stated “… which gives 10 percent of your monthly bil...

  • Lycamobile UK Ltd

    • Upheld
    • Internet (on own site)
    • 20 September 2017

    A website for Lycamobile UK Ltd, www.lycamobile.co.uk, seen on 15 May 2017, advertised a phone contract. Text stated "UK ULTRA PLAN - 15GB - UNLIMITED UK MINS & TEXTS". The text "£25 / 30 DAYS" appeared alongside, with "£25" crossed through. Larger text underneath stated "£12 w...

  • Samsung Electronics (UK) Ltd

    • Upheld
    • Internet (on own site)
    • 06 September 2017

    An offers page on www.samsung.com, seen on 2 March 2017, contained a cashback promotion. The page stated “Love your kitchen. Love Samsung. Up to £300 cashback”. Smaller text stated “Valid from Feb 01.2017 to Apr 04.2017”. Below the text, an icon stated “SEE DETAILS”.

  • ReadMob Technologies (HK) Ltd t/a carolgames.com

    • Upheld
    • Internet (display)
    • 30 August 2017

    A paid-for Facebook post for carolgames.com's online game Blade of Queen, seen on 3 May 2017, stated "Warning! Please make sure your girlfriend is not by your side when playing-- [ Click to start ]". Beneath that was a 3D computer game image of a woman lying down and facing away from a camera. Text on blue...

Informally resolved (179)
  • Telefonica UK Ltd t/a o2

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Argos Ltd

    • 03 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Argos Ltd

    • 03 January 2018
    • Number of complaints: 1

    Media: Brochure
    Topic: Computers, phones and telecoms

  • British Telecommunications plc t/a BT

    • 03 January 2018
    • Number of complaints: 5

    Media: National press
    Topic: Computers, phones and telecoms

  • British Telecommunications plc

    • 03 January 2018
    • Number of complaints: 1

    Media: Internet (on own site), Television
    Topic: Computers, phones and telecoms

  • Serif (Europe) Ltd

    • 03 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Carnival plc t/a P&O Cruises

    • 20 December 2017
    • Number of complaints: 1

    Media: Catalogue, Brochure
    Topic: Computers, phones and telecoms

  • EE Ltd

    • 20 December 2017
    • Number of complaints: 1

    Media: Television
    Topic: Computers, phones and telecoms

  • Ideal Shopping Direct Ltd

    • 20 December 2017
    • Number of complaints: 1

    Media: Television
    Topic: Computers, phones and telecoms, Sports, leisure and hobbies

  • Plusnet plc

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms