Rulings (14)
  • Electrosensitivity-UK

    • Upheld
    • Poster
    • 08 January 2020

    Claims on a poster that 5G had negative health side effects could not be substantiated.

  • PC Specialist

    • Upheld
    • Television
    • 08 January 2020

    A TV ad for bespoke computers was banned for presenting harmful gender stereotypes.

  • Hutchison 3G UK Ltd t/a Three UK, 3

    • Upheld
    • National press, Internet (social networking)
    • 25 March 2020

    A tweet and newspaper ad promoting Three’s 5G service were banned for being misleading.

  • Adwick Caravans Ltd t/a Adwick Caravans

    • Upheld
    • Internet (social networking)
    • 18 March 2020

    A Facebook post promoting a competition to win a caravan did not clearly communicate the closing date or the prize on offer.

  • British Telecommunications plc t/a BT, BT Group plc, BT Sport, BT TV

    • Upheld
    • Internet (on own site), Press general, Television
    • 18 March 2020

    A press, website and two TV ads by BT misleadingly guaranteed its Wi-Fi worked in every room in a house and suggested Wi-Fi discs do not need to be plugged in.

  • Telefonica UK Ltd t/a O2

    • Upheld
    • Internet (on own site)
    • 18 March 2020

    A website and YouTube ad by O2 was banned for making misleading claims about its contract packages.

  • Vodafone Ltd t/a Voxi, vodafone

    • Upheld
    • Internet (on own site), Internet (social networking), Internet (price comparison), Regional press
    • 05 February 2020

    Claims on a website, newspaper and Facebook ads broke the rules for not making sufficiently clear that Vodafone plans would not deliver 5G speeds.

  • appleiphoneunlock.uk

    • Upheld
    • Internet (on own site)
    • 16 October 2019

    A phone repair website quoted misleading prices.

  • TalkTalk Telecom Ltd

    • Upheld
    • Email
    • 09 October 2019

    TalkTalk emails misleadingly claimed users were approaching their data capacity.

  • Elite Phones and Computers Ltd

    • Upheld
    • Internet (on own site)
    • 28 August 2019

    Claims on the website www.ukmotorolaphonerepairs.co.uk seen on 22 February 2019, included the text “Motorola Screen Repairs … We are specialised in Motorola phones screen repairs in the UK … At our Motorola repair centre, we have expertise in the fixing all the issues associated with Motorola phones...

  • TalkTalk Telecom Ltd t/a TalkTalk

    • Upheld
    • Internet (on own site)
    • 10 July 2019

    A TV ad, radio ad and the website for TalkTalk, seen and heard on 16 October 2018: a. The TV ad featured a voice-over which stated, “For everyone who wants a reliable connection right throughout the home, TalkTalk Unlimited Fibre now comes with our all new Wi-Fi hub so you won’t get a better Wi-Fi signal...

  • Sure (Guernsey) Ltd t/a Sure

    • Upheld
    • Internet (on own site)
    • 01 May 2019

    A Facebook sponsored post and a website for Sure mobile network, seen in November 2018 and March 2019: a. The Facebook sponsored post featured text which stated "Join Sure and get 6 months half price on Jersey's fastest mobile network". Further text stated "Go Sure. Go better. on [sic] the Island&...

  • Tefincom SA t/a NordVPN

    • Upheld
    • Television
    • 01 May 2019

    A TV ad for NordVPN seen on 9 January 2019. The ad began with a man walking down a train cubicle. Text on screen appeared that stated “Name: John Smith”. A man’s voice then said, “Look it’s me, giving out my credit card details.” The ad then showed the man handing his credit card to ...

  • Vodafone Ltd

    • Upheld
    • Internet (on own site)
    • 17 April 2019

    A website for Vodafone, www.vodafone.co.uk, seen on 15 November 2018, featured a page that detailed their “Vodafone Gigafast” broadband service. Text stated, "Blast off at an average of 900Mbps …". Further text stated, “Enjoy lightning-fast internet speeds with Vodafone Gigafast Broad...

Informally resolved (3)
  • BRITISH TELECOMMUNICATIONS PLC

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Computers, phones and telecoms, Pricing and charges

  • MAKX Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery, Computers, phones and telecoms

  • Aldi Stores Ltd

    • 19 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms