Rulings (5)
  • TalkTalk Telecom Ltd t/a TalkTalk

    • Upheld
    • Internet (on own site)
    • 10 July 2019

    A TV ad, radio ad and the website for TalkTalk, seen and heard on 16 October 2018: a. The TV ad featured a voice-over which stated, “For everyone who wants a reliable connection right throughout the home, TalkTalk Unlimited Fibre now comes with our all new Wi-Fi hub so you won’t get a better Wi-Fi signal...

  • Sure (Guernsey) Ltd t/a Sure

    • Upheld
    • Internet (on own site)
    • 01 May 2019

    A Facebook sponsored post and a website for Sure mobile network, seen in November 2018 and March 2019: a. The Facebook sponsored post featured text which stated "Join Sure and get 6 months half price on Jersey's fastest mobile network". Further text stated "Go Sure. Go better. on [sic] the Island&...

  • Tefincom SA t/a NordVPN

    • Upheld
    • Television
    • 01 May 2019

    A TV ad for NordVPN seen on 9 January 2019. The ad began with a man walking down a train cubicle. Text on screen appeared that stated “Name: John Smith”. A man’s voice then said, “Look it’s me, giving out my credit card details.” The ad then showed the man handing his credit card to ...

  • Vodafone Ltd

    • Upheld
    • Internet (on own site)
    • 17 April 2019

    A website for Vodafone, www.vodafone.co.uk, seen on 15 November 2018, featured a page that detailed their “Vodafone Gigafast” broadband service. Text stated, "Blast off at an average of 900Mbps …". Further text stated, “Enjoy lightning-fast internet speeds with Vodafone Gigafast Broad...

  • The Carphone Warehouse Ltd t/a Mobiles.co.uk

    • Upheld
    • Internet (sales promotion)
    • 20 March 2019

    A website for mobile phones, www.mobiles.co.uk, seen in November 2018, featured text which stated "APPLE iPhone XR £36.00 P/M OH MY ... Free Handset 100GB Data Cyber Monday".

Informally resolved (3)
  • BRITISH TELECOMMUNICATIONS PLC

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Computers, phones and telecoms, Pricing and charges

  • MAKX Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery, Computers, phones and telecoms

  • Aldi Stores Ltd

    • 19 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms