Rulings (6)

  • CPBigwood Ltd t/a SDL Auctions

    • Not Upheld
    • Internet (on own site)
    • 10 January 2018

    A catalogue for SDL Auctions property auction, which took place on 6 July 2017, contained a contents page that listed all of the lots for sale. Text at the head of the page said “All guide prices are subject to additional non-optional fees, including the buyer’s administration fee. Please see Important Notices in the c...

  • Cottons Surveyors Ltd t/a Cottons Chartered Surveyors

    • Not Upheld
    • Catalogue
    • 10 January 2018

    A catalogue for Cottons property auction, which took place on 25 May 2017, contained a number of lots for sale that were presented with price information in the form “*Guide Price: £x - £y (+Fees)”. The asterisk linked to small print text at the foot of each page that stated “*Refer to Guide and Reserve Price Definitio...

  • homeraffler.com

    • Upheld
    • Internet (on own site)
    • 13 December 2017

    A prize promotion shown on www.homeraffler.com, seen on 30 June 2017, featured text that stated “WIN A LUXURIOUS LONDON HOME ?… With the help of Eventbrite you can now purchase tickets by using Credit and Debit Cards …? How to Enter To enter into this contest please either purchase ticket using the Payment Methods belo...

  • Purplebricks Group plc t/a Purple Bricks

    • Not Upheld
    • Internet (on own site)
    • 25 October 2017

    A website for Purplebricks, an online estate agent, www.purplebricks.com, seen between September 2016 and February 2017, featured a page headed “MEET OUR EXPERTS”. Text on the page stated “Our Local Experts are some of the most respected estate agents in their local area. Below the text a banner state...

  • Mayfields

    • Upheld in part
    • Regional press
    • 18 October 2017

    A regional press ad in the style of a newsletter for Mayfields, a developer seeking to build in the Sussex area, was seen in the East Grinstead Gazette in April 2017. Text at the top of the page stated “… we’ve set out the findings of an ICM survey … the overwhelming preference of local residents is for a new stand-alo...

  • Purplebricks Group plc

    • Upheld in part
    • Television
    • 18 October 2017

    Two TV ads for the online estate agent Purplebricks, seen in March 2017:a. The first TV ad featured a younger and an older couple discussing the sale of a house. The younger woman said, “We sold the house”, to which the older man replied, “That’s great. Simon did you sell with Purplebricks?” Simon asked, “They are just...

Informally resolved (26)

  • Ultimate UK Homes Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Savills (UK) Ltd t/a Savills

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site), Internet (OM 3rd party)
    Topic: Property sales and lettings

  • Crest Nicholson plc

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Huddletons Ltd

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Mundys Property Services LLP t/a Mundys

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Reeds Rains Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Persimmon plc

    • 03 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Property Collection Worldwide Ltd t/a The Property Collection

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Purplebricks Group plc

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Space 4 Living Estate Agents Ltd

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Simpsons Estate Agents Ltd t/a Curchods

    • 13 December 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Property sales and lettings

  • Yopa Property Ltd

    • 06 December 2017
    • Number of complaints: 1

    Media: Direct mail
    Topic: Property sales and lettings

  • Elopa Ltd

    • 29 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • James Park Homes Ltd

    • 29 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Linden Homes

    • 29 November 2017
    • Number of complaints: 1

    Media: E-mail, Text Message
    Topic: Property sales and lettings

  • Marsh & Parsons Ltd t/a Marsh & Parsons

    • 22 November 2017
    • Number of complaints: 1

    Media: Mailing
    Topic: Property sales and lettings

  • Yopa Property Ltd

    • 22 November 2017
    • Number of complaints: 2

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • RE/MAX International Inc

    • 15 November 2017
    • Number of complaints: 2

    Media: Circular
    Topic: Property sales and lettings

  • Lovell Partnerships Ltd

    • 08 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Yopa Property Ltd

    • 25 October 2017
    • Number of complaints: 1

    Media: Mailing
    Topic: Property sales and lettings

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Mail order cases (0)
Database cases (0)