Rulings (21)
  • CPBigwood Ltd t/a SDL Auctions

    • Not Upheld
    • Internet (on own site)
    • 10 January 2018

    A catalogue for SDL Auctions property auction, which took place on 6 July 2017, contained a contents page that listed all of the lots for sale. Text at the head of the page said “All guide prices are subject to additional non-optional fees, including the buyer’s administration fee. Please see Important Notices in th...

  • Cottons Surveyors Ltd t/a Cottons Chartered Surveyors

    • Not Upheld
    • Catalogue
    • 10 January 2018

    A catalogue for Cottons property auction, which took place on 25 May 2017, contained a number of lots for sale that were presented with price information in the form “*Guide Price: £x - £y (+Fees)”. The asterisk linked to small print text at the foot of each page that stated “*Refer to Guide and Reserve Price Defini...

  • homeraffler.com

    • Upheld
    • Internet (on own site)
    • 13 December 2017

    A prize promotion shown on www.homeraffler.com, seen on 30 June 2017, featured text that stated “WIN A LUXURIOUS LONDON HOME ?… With the help of Eventbrite you can now purchase tickets by using Credit and Debit Cards …? How to Enter To enter into this contest please either purchase ticket using the Payment Methods b...

  • Purplebricks Group plc t/a Purple Bricks

    • Not Upheld
    • Internet (on own site)
    • 25 October 2017

    A website for Purplebricks, an online estate agent, www.purplebricks.com, seen between September 2016 and February 2017, featured a page headed “MEET OUR EXPERTS”. Text on the page stated “Our Local Experts are some of the most respected estate agents in their local area. Below the text a banner st...

  • Mayfields

    • Upheld in part
    • Regional press
    • 18 October 2017

    A regional press ad in the style of a newsletter for Mayfields, a developer seeking to build in the Sussex area, was seen in the East Grinstead Gazette in April 2017. Text at the top of the page stated “… we’ve set out the findings of an ICM survey … the overwhelming preference of local residents is for a new stand-...

  • Purplebricks Group plc

    • Upheld in part
    • Television
    • 18 October 2017

    Two TV ads for the online estate agent Purplebricks, seen in March 2017:

    a. The first TV ad featured a younger and an older couple discussing the sale of a house. The younger woman said, “We sold the house”, to which the older man replied, “That’s great. Simon did you sell with Purplebricks?” Simon asked, “The...

  • sw11medical.uk

    • Upheld
    • Internet (on own site)
    • 30 August 2017

    The website www.sw11medical.uk, for a provider of medical and dental services, seen on 22 May 2017 offered, among other services, various pregnancy scans, including the "GENDER FIRST 16 - 34 WEEKS" scan, all priced at £75.

  • Harron Homes Ltd

    • Not Upheld
    • Internet (on own site)
    • 23 August 2017

    A website for property developers Harron Homes, www.harronhomes.com, seen on 11 May 2017, included a testimonial from a couple who had purchased a property in Harron Homes’ Amberwood Chase development.

  • Hatched.co.uk Ltd t/a Hatched

    • Upheld
    • Internet (on own site)
    • 23 August 2017

    A website for the online estate agency Hatched, www.hatched.co.uk, seen in March 2017, stated “Hatched, Hatched House, and gave an address in Pudsey, West Yorkshire.”

  • Wisley Property Investments Ltd

    • Not Upheld
    • Internet (on own site), Regional press
    • 23 August 2017

    A regional press ad, seen on 13 May 2016, promoted a proposed property development. It featured an aerial photograph of the area, with the proposed development and boundary superimposed on to the image. Text below the image stated “Over 50% of the site will be green space”. Further text provided further detail re...

Informally resolved (69)
  • Mundys Property Services LLP t/a Mundys

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Reeds Rains Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Persimmon plc

    • 03 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Property Collection Worldwide Ltd t/a The Property Collection

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Purplebricks Group plc

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Space 4 Living Estate Agents Ltd

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Simpsons Estate Agents Ltd t/a Curchods

    • 13 December 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Property sales and lettings

  • Yopa Property Ltd

    • 06 December 2017
    • Number of complaints: 1

    Media: Direct mail
    Topic: Property sales and lettings

  • Elopa Ltd

    • 29 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • James Park Homes Ltd

    • 29 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings