Rulings (16)
  • sw11medical.uk

    • Upheld
    • Internet (on own site)
    • 30 August 2017

    The website www.sw11medical.uk, for a provider of medical and dental services, seen on 22 May 2017 offered, among other services, various pregnancy scans, including the "GENDER FIRST 16 - 34 WEEKS" scan, all priced at £75.

  • Harron Homes Ltd

    • Not Upheld
    • Internet (on own site)
    • 23 August 2017

    A website for property developers Harron Homes, www.harronhomes.com, seen on 11 May 2017, included a testimonial from a couple who had purchased a property in Harron Homes’ Amberwood Chase development.

  • Hatched.co.uk Ltd t/a Hatched

    • Upheld
    • Internet (on own site)
    • 23 August 2017

    A website for the online estate agency Hatched, www.hatched.co.uk, seen in March 2017, stated “Hatched, Hatched House, and gave an address in Pudsey, West Yorkshire.”

  • Wisley Property Investments Ltd

    • Not Upheld
    • Internet (on own site), Regional press
    • 23 August 2017

    A regional press ad, seen on 13 May 2016, promoted a proposed property development. It featured an aerial photograph of the area, with the proposed development and boundary superimposed on to the image. Text below the image stated “Over 50% of the site will be green space”. Further text provided further detail re...

  • HouseSimple Ltd

    • Upheld
    • Internet (on own site), Television
    • 16 August 2017

    A website and TV ad for HouseSimple Ltd, an online estate agent:

    a. The website www.housesimple.com, seen in February 2017, stated on its “Estate Agent Fees explained” page that “High street estate agent fees are usually worked out as a percentage of the final sale price of your property. This can range from 1...

  • Houser Ltd t/a Houser.co.uk

    • Upheld
    • Internet (on own site)
    • 19 July 2017

    A website for property listing page Houser Ltd, www.houser.co.uk, seen in March 2017, for a 4-bedroom detached house in Station Mews, Wragby , Market Rasen, Lincolnshire.

  • Yorkshires Finest Ltd

    • Upheld
    • Regional press
    • 19 July 2017

    A regional press ad and website, www.yorkshiresfinest.org, for Yorkshire’s Finest, an estate agent,:

    a. The website, seen during 2016, featured an image of a map with the locations, Leeds, Halifax, Huddersfield, Wakefield, Bradford, Denby Dale and Holmfirth shown on the relevant parts of the map with telephone...

  • Purple Bricks Company Ltd t/a Purplebricks

    • Upheld
    • Internet (on own site)
    • 05 July 2017

    A website for the online estate agent Purplebricks, www.purplebricks.com/reviews, seen in July 2016, featured nine testimonials from consumers including claims of how much they had saved in fees by using Purplebricks. The first three testimonials stated “Mrs Kay, Blackburn, March 2016. Fees saved £5,682”; “Mrs Roach...

  • Castle Estates (Liverpool) Ltd t/a Ashbury Residential

    • Upheld
    • Internet (OM 3rd party)
    • 14 June 2017

    A property listing by Ashbury Residential on the website www.rightmove.co.uk for a "1 bedroom apartment to rent", seen on 22 February 2017. Under the heading "key features", the listing included the claims "integrated audio system" and "Gated Access & TV". Further text sta...

  • Pink and Cow

    • Upheld
    • Internet (on own site)
    • 07 June 2017

    The website for Pink and Cow estate agents www.pinkandcow.com, included the claim “Sell your home for 0.5%” on their home page. Their services were listed further down the page, including “We’re in the perfect position to show buyers round your property” and “We’ll arrange high quality viewings and give you feedback...

Informally resolved (51)
  • Happy Sales and Lettings Ltd

    • 20 September 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Property sales and lettings

  • Lewis Gray (Estate Agents) Ltd

    • 20 September 2017
    • Number of complaints: 1

    Media: Circular
    Topic: Property sales and lettings

  • Oaksure Property Protection Ltd

    • 20 September 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • RE/MAX International Inc

    • 20 September 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Property sales and lettings

  • White Kite Ltd

    • 20 September 2017
    • Number of complaints: 1

    Media: Internet (OM 3rd party)
    Topic: Property sales and lettings

  • Bob Parry Lettings Ltd

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (OM 3rd party)
    Topic: Property sales and lettings

  • Michael Jones & Co Ltd

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • McCarthy & Stone (Developments) Ltd

    • 06 September 2017
    • Number of complaints: 1

    Media: Internet (OM 3rd party)
    Topic: Property sales and lettings

  • Purple Bricks Company Ltd

    • 06 September 2017
    • Number of complaints: 2

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Simmons Estates t/a simmonsestates.co.uk

    • 06 September 2017
    • Number of complaints: 1

    Media: Internet (OM 3rd party)
    Topic: Property sales and lettings