Rulings (6)
  • Braincare Ltd

    • Upheld
    • Email, Internet (website content), Social media (own site)
    • 31 May 2023

    An email, website and Instagram post for an online food supplement provider, made unauthorised health claims and claimed to prevent, treat, or cure human disease.

  • Intrepid Travel Group UK Ltd

    • Upheld
    • Poster
    • 31 May 2023

    A poster for a travel company misleadingly minimised the impact of their holidays on the environment.

  • Litty Liquor

    • Upheld
    • Social media (influencer or affiliate ad)
    • 31 May 2023

    Three posts on an alcohol brand’s Instagram account broke our rules by featuring the rapper ArrDee who is under 25 years of age and encouraged excessive and irresponsible consumption of alcohol.

  • Phillipson Hardwick Advisory Ltd t/a The Tax Hero

    • Upheld
    • Social media (paid ad), Internet (website content)
    • 31 May 2023

    A paid for Facebook ad and website for a tax repayment agent made claims about available refund amounts without supporting evidence, omitted significant conditions and didn’t make clear that consumers could apply directly to HMRC at no cost.

  • Quickly Finance Ltd t/a Fast Track Reclaim

    • Upheld
    • Search (paid), Internet (website content)
    • 31 May 2023

    A paid for Google ad and website for a tax repayment agent made claims about available refund amounts without supporting evidence, omitted significant conditions and didn’t make clear that consumers could apply directly to HMRC at no cost.

  • Total Tax Claims Ltd t/a Total Tax Refunds

    • Upheld
    • Internet (website content), Social media (own site)
    • 31 May 2023

    A paid for Facebook ad and website, for a tax repayment agent, made claims about available refund amounts without supporting evidence, omitted significant conditions and didn’t make clear that consumers could apply directly to HMRC at no cost.

Informally resolved (14)
  • BrewDog plc

    • 31 May 2023
    • Number of complaints: 1

  • British Telecommunications plc

    • 31 May 2023
    • Number of complaints: 1

  • Hyperoptic Ltd

    • 31 May 2023
    • Number of complaints: 1

  • JD Sports Fashion plc

    • 31 May 2023
    • Number of complaints: 1

  • Liverpool Webtech

    • 31 May 2023
    • Number of complaints: 1

  • Luxe Tones Ltd

    • 31 May 2023
    • Number of complaints: 1

  • Rebo UK Ltd

    • 31 May 2023
    • Number of complaints: 1

  • Renewable EDtricity Services Ltd

    • 31 May 2023
    • Number of complaints: 1

  • Rodlandsky SL

    • 31 May 2023
    • Number of complaints: 1

  • Storage Giant Ltd

    • 31 May 2023
    • Number of complaints: 1

  • Subaru (UK) Ltd

    • 31 May 2023
    • Number of complaints: 1

  • TICORP Ltd

    • 31 May 2023
    • Number of complaints: 1

  • Vodafone Ltd

    • 31 May 2023
    • Number of complaints: 1

  • Wild Cosmetics Ltd

    • 31 May 2023
    • Number of complaints: 1