Rulings (14)
  • Skrill Ltd

    • Upheld
    • Social media (paid ad)
    • 22 December 2021

    A paid-for Reddit ad for an online wallet and money transfer service was banned for taking advantage of consumers’ lack of experience by implying that cryptocurrency investment was risk free.

  • CoinBurp Ltd

    • Upheld
    • Social media (own site)
    • 15 December 2021

    A Twitter bio for a cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment. 

  • Luno Money Ltd t/a Luno

    • Upheld
    • App (paid ad)
    • 15 December 2021

    A paid for display ad for a stocks and cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment.  

  • Fortune Academy

    • Upheld
    • Internet (on own site)
    • 13 November 2019

    A website promoting a cryptocurrency course made misleading claims.

  • Payward Ltd t/a Kraken

    • Upheld
    • Poster (digital video)
    • 15 December 2021

    A digital poster for a cryptocurrency exchange was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment. 

  • Floki Inu

    • Upheld
    • Poster
    • 02 March 2022

    A poster for Floki Inu, a cryptocurrency, was banned for trivialising investment in cryptocurrency and for taking advantage of consumers’ lack of experience or credulity.

  • eToro (UK) Ltd

    • Upheld
    • Internet (display)
    • 15 December 2021

    A paid for display ad for a stocks and cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment.  

  • Exmo Exchange Ltd

    • Upheld
    • Video
    • 15 December 2021

    A YouTube video promoting a cryptocurrency exchange was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment.  

  • Foris DAX Global Ltd t/a Crypto.com

    • Upheld
    • Social media (paid ad)
    • 21 December 2022

    A paid for Facebook ad for a payment and cryptocurrency trading platform omitted material information regarding fees and charges on their platform and by falling to state that NFTs are an unregulated cryptocurrency did not make the risks of Non-Fungile Tokens clear.

  • Elizabeth O'Donell

    • Upheld
    • 07 September 2022

    Two Instagram stories irresponsibly trivialised investing in cryptoassets by implying it was straightforward and took advantage of consumers’ inexperience of cryptoasset profits.

  • HDR Global Trading Ltd

    • Upheld
    • National press
    • 14 August 2019

    of money". BitMEX said it was a peer-to-peer crypto-products trading platform that offered … losses were not directly dependent on rises or falls in the value of Bitcoin. They said as a crypto … -trading platform BitMEX allowed investors access to crypto financial derivatives markets to facilitate

  • Arsenal Football Club plc

    • Upheld
    • Website (own site)
    • 10 August 2022

    [Republished ruling] A Facebook post and website post by Arsenal Football Club promoting fan tokens were misleading because they did not make sufficiently clear that the value of investments in paid-for Fan Tokens was variable and as cryptoassets they were unregulated; omitted material information, including that free ...

  • Coinbase Europe Ltd t/a Coinbase

    • Upheld
    • Social media (paid ad)
    • 15 December 2021

    A paid-for Facebook ad for a cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment. 

  • Forisgfs UK Ltd t/a Crypto.com

    • Upheld
    • App (paid ad)
    • 05 January 2022

    Two in-app ads for Crypto.com were banned for not being sufficiently clear that the value of investments in cryptocurrency was variable and for irresponsibly encouraging investing in cryptocurrency through using a credit card.

Informally resolved (4)
  • Tesler

    • 08 December 2021
    • Number of complaints: 1

  • Darkhorse Films Ltd

    • 15 June 2022
    • Number of complaints: 1

  • Ziglu Ltd

    • 31 August 2022
    • Number of complaints: 1

  • Unagi SAS t/a Ultimate Champions

    • 22 March 2023
    • Number of complaints: 1