Rulings (8)
  • Hidden Hearing Ltd

    • Upheld
    • Press general
    • 03 November 2021

    An ad for a hearing aid was banned for misleading claims about pricing.

  • Uber BV

    • Upheld
    • App (paid ad), National newspaper (ad feature)
    • 05 April 2023

    REPUBLISHED RULING: A paid-for ad and a national press ad for Uber made misleading and unsubstantiated claims about the staff benefits the company provided.

  • Coinfloor Ltd

    • Upheld
    • Regional press
    • 17 March 2021

    A press ad for a Bitcoin and cryptocurrency exchange was banned for irresponsibly suggesting that purchasing Bitcoin was a good or secure way to invest one’s savings or pension and for failing to make clear the risks associated with Bitcoin investments.

  • ECO4U LTD

    • Upheld
    • Social media (paid ad)
    • 11 December 2024

    Four paid-for Facebook ads offering a home efficiency scheme grant misleadingly implied that the company was endorsed by or associated with the UK Government, falsely implied that they themselves were offering grants and didn’t make the nature of their business clear.

  • Capital Credit Union Ltd

    • Upheld
    • Social media (paid ad)
    • 28 February 2024

    A paid-for Meta post irresponsibly encouraged consumers to spend more than they could afford by taking out a loan to fund Christmas spending.

  • Fidelitas Group Ltd

    • Upheld
    • Search (paid)
    • 27 January 2021

    Five paid-for internet search ads and a website ad for a debt advice service were banned for misleadingly suggesting their service was endorsed by Government bodies and for suggesting they were qualified to provide debt counselling despite not being authorised by the FCA as experts in this field.

  • National Direct Service t/a Step Debt Support

    • Upheld
    • Internet
    • 27 January 2021

    A paid-for internet search ad and a website ad for a debt advice service were banned for exaggerating the speed and ease with which debt could be reduced and for misleadingly suggesting associations with a debt charity and the Government. The matter was referred to CAP’s Compliance team.

  • Financial Support Systems Ltd t/a nationaldebtservice.co.uk

    • Upheld
    • Search (paid), Internet (website content)
    • 08 December 2021

    Three paid-for search ads and a website ad for a debt advice service were banned for misleadingly claiming that they were endorsed by the UK government and for not being able to prove that their testimonials were genuine.

Informally resolved (1)
  • Hidden Hearing Ltd

    • 16 September 2020
    • Number of complaints: 1