Rulings (4)

  • Zzoomm plc

    • Upheld
    • Direct mail
    • 10 January 2024

    A direct mailing misleadingly stated the savings someone could make with their broadband service.

  • Virgin Media Ltd

    • Upheld in part
    • Television, Internet (website content)
    • 04 May 2022

    We partially upheld complaints from BT over two ads for Virgin Media.

  • TalkTalk Telecom Ltd t/a TalkTalk

    • Upheld
    • Internet (on own site)
    • 10 July 2019

    performance of the Virgin, Sky, Plusnet and Vodafone routers. While there was a small advantage to the BT

  • Telefonica UK Ltd t/a O2

    • Upheld
    • National newspaper (paid ad), Television
    • 24 February 2021

    A TV and newspaper ad for O2 which claimed it was the “UK’s No.1 Network” was found to be misleading because the comparisons it made with competitors were not clear.

Informally resolved (6)

  • Plusnet plc

    • 28 February 2024
    • Number of complaints: 1

  • Plusnet plc

    • 25 January 2023
    • Number of complaints: 1

  • Plusnet plc

    • 27 January 2021
    • Number of complaints: 1

  • PlusNet Plc

    • 28 August 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • Plusnet plc

    • 05 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)

  • TalkTalk Telecom Ltd

    • 06 January 2021
    • Number of complaints: 1

Mail order cases (0)
Database cases (0)