Rulings (89)
  • On The Beach Ltd

    • Upheld
    • 05 November 2025

    A TV ad and two website pages for On the Beach?misleadingly?implied?that?all?consumers with?eligible?bookings?would receive free airport?lounge access.?

  • Currys Group Ltd t/a Currys

    • Upheld
    • Social media (paid ad)
    • 24 September 2025

    A paid-for Facebook ad for Currys was misleading and socially irresponsible by implying that e-scooters could be ridden on public roads.

  • Barrhead Travel Service Ltd t/a Barrhead Travel

    • Upheld
    • Search (paid)
    • 03 September 2025

    A paid-for Google ad for a travel agency gave a misleading impression of the advertised cruises’ environmental impact by failing to make the basis of environmental claims clear and not holding robust substantiation to support them.

  • TravelCircle Ltd t/a Cruise Circle

    • Upheld
    • Website (own site)
    • 03 September 2025

    A webpage advertising cruise operator failed to make the basis of environmental and comparative claims clear and didn’t substantiate the environmental claims made in relation to the full life cycle of a cruise.

  • www.Cruise.co.uk Ltd t/a SeaScanner

    • Upheld
    • Website (own site)
    • 03 September 2025

    A webpage advertising a cruise operator made misleading environmental and comparative claims, including by omitting material information about the environmental impact of the advertised cruise ship.

  • Sunshine Cruise Holidays Ltd t/a cruise 1st

    • Upheld
    • Website (own site)
    • 03 September 2025

    A webpage advertising a cruise operator failed to make the basis of environmental and comparative claims clear, didn’t hold appropriate evidence to support such claims and omitted material information about the environmental impact of the cruises they sold.

  • Trainline.com Ltd

    • Upheld
    • Video on demand, Radio
    • 27 August 2025

    A Video on Demand ad and a radio ad for Trainline made misleading and unsubstantiated claims that they offered the cheapest ticket prices.

  • We Love Holidays Ltd t/a LoveHolidays

    • Upheld
    • Website (own site)
    • 23 July 2025

    Two holiday listings on the loveholidays website made misleading price claims.

  • Wowcher Ltd

    • Upheld
    • Website (own site)
    • 02 July 2025

    A website failed to administer a promotion fairly and caused unnecessary disappointment.

  • ABD Supplies Ltd

    • Upheld
    • Email, Website (own site)
    • 23 April 2025

    Two emails and two product listings misleadingly and irresponsibly suggested that HID and LED conversion kits could be used by most vehicles on public roads.

  • Vodafone Ltd

    • Upheld in part
    • Website (own site)
    • 16 April 2025

    Claims on Vodafone’s website which contained references to reliability and coverage failed to objectively compare one or more material, relevant, verifiable and representative features.

  • Vacaciones eDreams, S.L. t/a eDreams

    • Upheld
    • Internet (display)
    • 08 January 2025

    Two paid-for online display ads made unsubstantiated environmental claims.

  • PPB Entertainment Ltd

    • Not upheld
    • Radio
    • 11 December 2024

    A radio ad for Betfair wasn’t inappropriately scheduled.

  • Wizz Air Hungary Ltd

    • Upheld
    • Website (paid ad)
    • 27 November 2024

    A paid-for Google ad for Wizz Air gave a misleading impression of their flights’ environmental impact by not making the basis of comparative claims clear or providing verifying information.

  • Eurostar International Ltd

    • Upheld
    • Social media (paid ad), Social media (own site)
    • 06 November 2024

    A paid for Instagram post and a post on Eurostar’s Facebook page exaggerated the number of tickets available at a certain price and omitted material information about the dates tickets were available for.

  • Trav Expert Ltd t/a Travelcrew

    • Upheld
    • Website (own site)
    • 16 October 2024

    Prices on a website for a retailer of flights and holidays were misleading because the advertiser did not hold evidence to show they were genuine and included all non-optional taxes, duties, fees and charges that applied to all or most buyers or that they were subject to change and that availability was limited.

  • Sterling Wholesale Ltd t/a Moncrief

    • Upheld
    • Internet (website content)
    • 18 September 2024

    A website made misleading claims that all of its products were handmade in Italy, and that they had frequently been featured in top international fashion magazines.

  • William Grant & Sons Ltd t/a Hendricks Gin

    • Not upheld
    • Video on demand
    • 04 September 2024

    A Video on Demand ad for Hendricks Gin wasn't likely to particularly appeal to under-18s.

  • LC International Ltd t/a Coral

    • Not upheld
    • Digital outdoor
    • 31 July 2024

    A mobile digital billboard ad for Coral was not inappropriately placed.

  • Hurtigruten UK Ltd t/a HX Hurtigruten Expeditions

    • Upheld
    • Internet
    • 17 July 2024

    A paid-for ad in a digital newspaper for a cruise made misleading and unsubstantiated claims about the environmental impact of the expedition and failed to make the basis of these environmental claims clear. 

Informally resolved (61)
  • Hays Travel Ltd

    • 22 October 2025
    • Number of complaints: 1

  • Ramsey Travel

    • 23 April 2025
    • Number of complaints: 1

  • Trainline.com Ltd

    • 02 April 2025
    • Number of complaints: 1

  • Easy Consulting SL Group t/a Beach Travels

    • 12 February 2025
    • Number of complaints: 1

  • AG1 UK Enterprise Ltd

    • 05 February 2025
    • Number of complaints: 1

  • TICORP Ltd

    • 22 January 2025
    • Number of complaints: 1

  • Gym Pro Group Ltd t/a Gymproluxe

    • 08 January 2025
    • Number of complaints: 0

  • MSC Cruises S.A.

    • 18 December 2024
    • Number of complaints: 1

  • Der Touristik UK Ltd t/a Kuoni

    • 27 November 2024
    • Number of complaints: 0

  • Blue Ultra Game Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Wowcher Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Skyscanner Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Travel Curious Ltd

    • 09 October 2024
    • Number of complaints: 1

  • Trainline.com Ltd

    • 25 September 2024
    • Number of complaints: 0

  • Southall Travel Ltd

    • 11 September 2024
    • Number of complaints: 0

  • Jetline Travel Ltd t/a Jetline Travel

    • 07 August 2024
    • Number of complaints: 0

    Media: Email
    Topic: Holidays, travel and motoring

  • Your Golf Travel Ltd

    • 03 July 2024
    • Number of complaints: 0

  • Associated Newspapers Ltd t/a Mail on Sunday, Daily Mail, Metro, London Lite, Evening Standard, Irish Mail on Sunday, Associated New Media, Mail Travel, Mail Shop

    • 03 July 2024
    • Number of complaints: 0

  • Air France-KLM t/a Air France

    • 19 June 2024
    • Number of complaints: 1

    Topic: Holidays, travel and motoring

  • Oliver's Travels Ltd

    • 01 May 2024
    • Number of complaints: 0