Rulings (207)
  • ARSJ Holding Ltd

    • Upheld
    • Internet (on own site), Social media (paid ad)
    • 11 May 2022

    We upheld complaints against health claims in an ad for Brite Drinks.

  • Brand Evangelists for Beauty Ltd

    • Upheld
    • Social media (own site)
    • 11 May 2022

    We banned an ad for making claims about a caffeinated hair product that couldn’t be substantiated.

  • Lucy Isabella Beauty & Aesthetics t/a Lucy Isabella

    • Upheld
    • Social media (own site)
    • 11 May 2022

    We banned an ad for advertising Kenalog, a prescription-only medicine, to the public.

  • PEL Consultancy Services Ltd t/a PEL Investigations

    • Upheld
    • Search (paid)
    • 11 May 2022

    We banned an ad for a private investigation agency for having unsubstantiated claims.

  • Sarean Aesthetics

    • Upheld
    • Social media (own site)
    • 11 May 2022

    We banned ads for advertising prescription-only medicine to the public.

  • Skincodes Aesthetics

    • Upheld
    • Social media (own site)
    • 11 May 2022

    We banned ads for marketing prescription-only medicine to the public.

  • Tesco Mobile Ltd t/a Tesco Mobile

    • Upheld in part
    • National newspaper (paid ad), Poster, Social media (paid ad)
    • 11 May 2022

    We banned ads for replacing expletives with food terms.

  • The Skin Clinic Faversham t/a The Skin Clinic

    • Upheld
    • Social media (own site)
    • 11 May 2022

    We banned ads for marketing prescription-only medicine to the public.

  • Transform Hospital Group Ltd t/a Transform

    • Upheld
    • Email
    • 11 May 2022

    We banned an ad for trivialising plastic surgery.

  • American Golf (Trading) Ltd t/a Onlinegolf

    • Upheld
    • Website (own site)
    • 10 August 2022

    A website of an online golf retailer misled consumers by omitting significant information about a free trial for a shot tracking device because it did not make clear they would have to pay a subscription to access the data provided by the device

  • Arsenal Football Club plc

    • Upheld
    • Website (own site)
    • 10 August 2022

    [Republished ruling] A Facebook post and website post by Arsenal Football Club promoting fan tokens were misleading because they did not make sufficiently clear that the value of investments in paid-for Fan Tokens was variable and as cryptoassets they were unregulated; omitted material information, including that free ...

  • BetterHelp, Inc t/a BetterHelp.com

    • Upheld
    • Social media (paid ad)
    • 10 August 2022

    A paid-for ad on Facebook for an online counselling and therapy provider made misleading and irresponsible claims about NHS waiting times and discouraged people with mental health conditions from seeking support from the NHS

  • Boux Avenue Ltd

    • Upheld
    • Social media (own site)
    • 10 August 2022

    A post on the company’s Facebook page was irresponsible and likely to cause serious or widespread offence by objectifying women

  • Hims & Hers UK Ltd t/a Hims

    • Upheld
    • Internet (website content)
    • 10 August 2022

    Two ads on the company’s website were banned for promoting prescription-only medicine to the public and promoting unlicensed medicines.Two ads on the company’s website were banned for promoting prescription-only medicine to the public and promoting unlicensed medicines.

  • ITAE Productions Ltd t/a The VIVIT Experience ; VIVIT

    • Upheld
    • Email
    • 10 August 2022

    An email for a Father’s Day promotion that featured a picture Fred West was banned for being likely to cause serious or widespread offence and distress

  • Lebara Mobile Ltd t/a Lebara Ltd

    • Upheld
    • Website (own site)
    • 10 August 2022

    Claims on the company’s website for its 30-day SIM-only plans were misleading because the “unlimited” minutes and text services were subject to a cap on usage

  • Prettylittlething.com Ltd t/a Prettylittlething.com

    • Upheld
    • Website (own site)
    • 10 August 2022

    Images on a fast-fashion retailer’s website featuring Alabama Barker were socially irresponsible and likely to cause harm and offence by depicting an under 18 in a sexual manner

  • Sky UK Ltd t/a Sky, Now TV

    • Upheld
    • Email, Internet (website content)
    • 10 August 2022

    Claims on a website and in an email about being the “top-performing major broadband provider” and which implied Sky had won an award from Ofcom were misleading

  • Elite Aesthetic Clinic Ltd

    • Upheld
    • Social media (own site)
    • 03 August 2022

    Three ads on social media were banned for advertising Kenalog, a prescription-only treatment.

  • Fanatics (International) Ltd

    • Upheld
    • Internet (website content)
    • 03 August 2022

    A website promotion was misleading because customers had not received the discount on the advertised product when using a promotional code.