Rulings (27)
  • Hendy Group Ltd

    • Not Upheld
    • Internet (sales promotion)
    • 29 November 2017

    A prize draw run by the car dealership, Hendy, seen in August 2017 on their Facebook page, included text which stated “We’re giving one lucky individual the chance to win an All-New Ford Fiesta in our #BIGFiestaGiveaway!...Find out more…T&Cs apply”. The terms of the competition on their website included text whi...

  • Complete PT Solutions Ltd

    • Upheld
    • Internet (sales promotion)
    • 22 November 2017

    A post on the Facebook page for Complete PT Solutions, a personal training service company, dated 14 July 2017, stated “ [warning emoji] EDIT! Last entry will be 7pm tonight (21/07/17) we will then choose the winner, live, at 8pm! [warning emoji]. [exclamation mark emoji] DON’T MISS OUT [exclamation mark emoji]. WIN...

  • Pioneer Bathrooms Ltd t/a HeatandPlumb.com

    • Upheld
    • Internet (sales promotion)
    • 22 November 2017

    A website for Pioneer Bathrooms, www.heatandplumb.com, seen on 2 August 2017, featured a banner which stated “USE CODE 5OFF5- SPEND £500 - GET 5% OFF WHEN YOU SPEND £500 on selected items”. A timer was shown which counted down the days, hours, minutes and seconds until the offer ended.

  • Contemporary Oak Furniture Ltd t/a Oak Furniture Solutions

    • Upheld
    • Internet (sales promotion)
    • 01 November 2017

    A website for furniture retailer Oak Furniture Solutions, www.oakfurnituresolutions.co.uk, seen on 16 May 2017. A green banner was featured near the top of each page and contained text that stated “10% EXTRA OFF ADDED IN BASKET - 3 DAY SALE*”, accompanied by a countdown clock. The web page which promoted the ‘Oslo W...

  • Giomani Designs Ltd t/a Beds.co.uk

    • Upheld
    • Internet (on own site), Internet (sales promotion), Internet (search engine)
    • 01 November 2017

    A website for beds and mattresses retailer Beds.co.uk, seen in July 2017. The top left corner of the home page featured a Beds.co.uk logo and text “BIG SALE NOW ON”. A banner, which was also featured near the top of the home page, contained text that stated “THE BIG SALE IS NOW ON OUR BIGGEST EVER SUMMER SALE NOW UP...

  • wish.com

    • Upheld
    • In-game (apps)
    • 01 November 2017

    A pop-up banner ad promoting the website www.wish.com, which appeared in the in-game app, Simon's Cat Crunch Time and was seen on 24 July 2017. The ad featured an image of a fake tattoo which looked like a bite mark on a woman's chest.

  • Online Home Retail Ltd t/a Wood Burner World

    • Upheld
    • Internet (sales promotion)
    • 25 October 2017

    A website for wood burning stove retailer Wood Burner World, www.woodburnerworld.co.uk, seen on 18 June 2017. The web page, which promoted the ‘Mitra Multifuel Woodburning Stove - 6kW’, stated “£169.97 (Inc. VAT) RRP £299.98 [crossed out] Save £130”. The page also contained text that stated, “Offer ends in” and feat...

  • Knight Furniture Ltd

    • Upheld
    • Internet (sales promotion)
    • 11 October 2017

    A post on the Facebook page for furniture retailer Knight Furniture, seen on 10 June 2017 stated "**The Winner is Jessica Holmes** Could You Please PM us to Claim Your Prize & Also Send Us a Picture Once You Have Received the Prize So We May Share It On Our Facebook Page".

  • Better Bathrooms UK Ltd

    • Upheld
    • Internet (on own site), E-mail, Television
    • 04 October 2017

    Four email ads, two website ads and two TV ads, for Better Bathrooms:

    a. An email sent 20 December 2016 stated “70% OFF + A Further 10% OFF Early Bird Sale!” in the Subject line, and “EARLY BIRD SALE UP TO 70% OFF PLUS A FURTHER 10% OFF ALL SALE ITEMS APPLIED AT CHECKOUT” in the bod...

  • Wickes Building Supplies Ltd

    • Upheld
    • Internet (sales promotion)
    • 04 October 2017

    A web page describing a kitchen sale, seen on www.wickes.co.uk on 9 May 2017, stated “50% off kitchen units”.

Informally resolved (215)
  • Boots UK Ltd

    • 06 December 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Promotions and competitions

  • Fentham Group Ltd t/a Remove A Tenant

    • 06 December 2017
    • Number of complaints: 4

    Media: Internet (social networking)
    Topic: Promotions and competitions, Financial products and services

  • Servicing Stop Ltd

    • 06 December 2017
    • Number of complaints: 1

    Media: Internet (sales promotion), Internet (search engine)
    Topic: Promotions and competitions, Holidays, travel and motoring

  • Southbank Investment Research Ltd

    • 06 December 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • ABF Grain Products Ltd

    • 29 November 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Global Media & Entertainment Ltd

    • 29 November 2017
    • Number of complaints: 1

    Media: Point of sale
    Topic: Promotions and competitions, Home and garden

  • TM Lewin & Sons Ltd

    • 22 November 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Maple Syrup Media Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • MyCityDeal Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • The National Exhibition Centre Ltd t/a The Cycle Show

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

Mail order cases (15)
  • William Reed Business Media Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Recruitment and work

  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • K n M's Embroidery

    • 27 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Lingerie Outlet Store Ltd

    • 30 August 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Boots UK Ltd

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Promotions and competitions

  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Spar (UK) Ltd

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Nisa Retail Ltd

    • 07 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • carpediememmie.co.uk

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

Database cases (3)
  • Wye Valley Promotions Ltd

    • 22 November 2017
  • Wowcher Ltd

    • 08 November 2017
  • Emailing Network Sarl t/a ClicPlan

    • 14 June 2017