Rulings (35)
  • Telecommunications Management Ltd t/a 1pMobile

    • Upheld
    • Internet (social networking)
    • 28 June 2017

    A website and Facebook post for 1pMobile, a mobile phone service provider, seen on 7 January 2017:

    a. The website, www.1pmobile.com, stated “Great value and service … UK’s cheapest pre-pay tariff”.

    b. The Facebook post stated “1pMobile isn’t just the UK’s cheapest pre-pay mobile service - it’s the most f...

  • A Share & Sons Ltd t/a ScS

    • Upheld
    • Point of sale, Internet (sales promotion)
    • 14 June 2017

    An in-store promotional poster for discounted sofas, seen 12 January 2017, stated “Double Discount Sale Last Few Days”.

  • Antique Jewellery Group Ltd

    • Upheld
    • Internet (social networking)
    • 07 June 2017

    A competition run by Antique Jewellery Group, seen in December 2016 on their Facebook page, included text which said "Win a £375 Antique Ring … Enter our festive prize draw and be in the chance of winning this gorgeous tanzanite cluster ring, worth £375".

  • Mountain Warehouse Ltd

    • Upheld
    • Internet (sales promotion)
    • 07 June 2017

    The website www.mountainwarehouse.com, seen on 16 February 2017, showed photographs of ski anoraks and ski boots. Large text in a box situated prominently on the screen stated "UP TO 50% OFF EVERYTHING! LIMITED TIME ONLY!"

  • Vistaprint BV t/a Vistaprint

    • Upheld
    • Television
    • 17 May 2017

    A TV ad for Vistaprint, seen on 17 November 2016, featured a photographer ordering customised business cards. The voice-over stated, "You have a vision. It's why you can see what others can't. You know what you want and we can help you get it ... Because you have vision and we have your business card. 500 stand...

  • What's On Group Ltd t/a Whats On Bristol

    • Upheld
    • Internet (social networking)
    • 05 April 2017

    A Facebook post, for What's On Bristol, seen 19 December 2017, stated “Lip Filler for those kisses under the mistletoe. Courtesy of our friends at British Cosmetic Clinic. All you have to do is Like, Comment … and Share this Competition … Get Liking and Sharing”.

  • 12Products BV

    • Upheld
    • E-mail, Internet (sales promotion)
    • 01 February 2017

    An email for a competition, received on 11 September 2016, stated "Win £250 JUST EAT Vouchers. Hi XXXXX We are searching for a person living in your city who goes by the name XXXXX. This person has been particularly selected to get a chance to WIN a £250 JUST EAT gift voucher ... Confirm here now if...

  • Expedia.com Ltd t/a Expedia

    • Not Upheld
    • E-mail
    • 04 January 2017

    Ads for Expedia, seen in September and October 2016, promoted discounted hotel and holiday deals for Expedia members.

    a. An email, sent to the Expedia members mailing list, stated “BY INVITE ONLY: SPECIAL MEMBER PRICING You’re Eligible for 50% off”. A “Terms and conditions” link led to text on a separate ...

  • Petfre (Gibraltar) Ltd t/a Betfred

    • Upheld in part
    • E-mail
    • 30 November 2016

    A promotional 'welcome' email from Betfred to new customers, a gambling operator, received on 3 and 6 July 2016 stated “BET£10, GET £30 Free on Sports Welcome to the Betfred family, here’s the username you registered with … You are now able to take advantage of our fantastic Stake £10, Get £30 welcome offer! Simple ...

  • Coral Interactive (Gibraltar) Ltd t/a Coral

    • Upheld
    • National press
    • 23 November 2016

    A Euro 2016 promotion from Coral, seen in the national press in June 2016, stated “FREE £5 BET. BET £10 ON A TOURNAMENT WINNER GET £5 EVERY TIME THEY WIN*”. Smaller text stated “AVAILABLE TO NEW & EXISTING CONNECT CUSTOMERS IN ANY CORAL SHOP”. Small print linked by an asterisk beneath the ad stated “Available to mul...

Informally resolved (270)
    After consideration by the ASA of complaints received, the following companies and organisations agreed to amend or withdraw advertising without the need for a formal investigation:
  • BBC Worldwide Ltd

    • 28 June 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Boohoo.com UK Ltd

    • 28 June 2017
    • Number of complaints: 4

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • DP Shayban Ltd

    • 28 June 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Promotions and competitions, Food, drink and supplements

  • Devon County Council

    • 28 June 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • Globe Online Ltd t/a Kiddicare

    • 28 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Children and the vulnerable

  • H & H (Retail) Ltd t/a Alan Ward

    • 28 June 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Home and garden

  • Halls Holdings Ltd

    • 28 June 2017
    • Number of complaints: 1

    Media: Internet (on own site), Internet (social networking)
    Topic: Promotions and competitions

  • Ideal Shopping Direct Ltd t/a Create and Craft

    • 28 June 2017
    • Number of complaints: 1

    Media: Television
    Topic: Promotions and competitions, Home and garden

  • John Lewis Partnership plc

    • 28 June 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • Norwegian Air Shuttle ASA

    • 28 June 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions, Holidays, travel and motoring

Mail order cases (27)
  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Spar (UK) Ltd

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Nisa Retail Ltd

    • 07 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • carpediememmie.co.uk

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • coralisland.co.uk

    • 24 May 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Food, drink and supplements

  • DNA PR Ltd

    • 08 February 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • SRKVolume-Hair&Beauty

    • 25 January 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Beauty products, grooming and hygiene

  • Express Newspapers Ltd t/a Daily Express

    • 04 January 2017
    • Number of complaints: 1

    Media: National press
    Topic: Promotions and competitions, Delivery, construction and logistics

  • Aveta Publishing Ltd t/a B Baby Magazine

    • 14 December 2016
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Delivery, construction and logistics, Children and the vulnerable

Database cases (4)
  • Emailing Network Sarl t/a ClicPlan

    • 14 June 2017
  • Wowcher Ltd

    • 16 November 2016
  • Taste Marketing Ltd

    • 10 August 2016
  • JDM Marketing Ltd

    • 20 July 2016