Rulings (27)
  • Knight Furniture Ltd

    • Upheld
    • Internet (sales promotion)
    • 11 October 2017

    A post on the Facebook page for furniture retailer Knight Furniture, seen on 10 June 2017 stated "**The Winner is Jessica Holmes** Could You Please PM us to Claim Your Prize & Also Send Us a Picture Once You Have Received the Prize So We May Share It On Our Facebook Page".

  • Better Bathrooms UK Ltd

    • Upheld
    • Internet (on own site), E-mail, Television
    • 04 October 2017

    Four email ads, two website ads and two TV ads, for Better Bathrooms:

    a. An email sent 20 December 2016 stated “70% OFF + A Further 10% OFF Early Bird Sale!” in the Subject line, and “EARLY BIRD SALE UP TO 70% OFF PLUS A FURTHER 10% OFF ALL SALE ITEMS APPLIED AT CHECKOUT” in the bod...

  • Wickes Building Supplies Ltd

    • Upheld
    • Internet (sales promotion)
    • 04 October 2017

    A web page describing a kitchen sale, seen on www.wickes.co.uk on 9 May 2017, stated “50% off kitchen units”.

  • Zara UK Ltd

    • Not Upheld
    • Internet (sales promotion)
    • 04 October 2017

    A website for Zara, www.zara.com/uk, seen on 22 June 2017 featured a bag described as in a “SALE” at £15.99, with a price of £19.99 crossed out.

  • Logo Design Guarantee

    • Upheld
    • Internet (on own site)
    • 20 September 2017

    A website for Logo Design Guarantee, www.logodesignguarantee.co.uk, seen in March 2017, included text which stated "Designed by a UK in-house team".

  • Ashworth and Parker Ltd t/a END.

    • Upheld
    • Internet (sales promotion)
    • 30 August 2017

    A website, www.endclothing.com/gb, for clothing retailer End, seen on 27 April 2017, advertised a prize draw for a pair of "Adidas Yeezy Boost 350 V2 Infant - Core White" trainers. Underneath the product description it said "Draw Closes: 29/04/2017 @ 9:00 AM BST" with a link beneath which said &...

  • Juicetou Ltd

    • Upheld
    • Internet (sales promotion)
    • 30 August 2017

    A competition run by Juicetou Ltd in their Twitter account, seen in December 2016, contained text which stated "WIN A THREE DAY DETOX + ONE MONTHS [sic] HEALTHY EATING PLAN INCLUDING BREAKFAST, LUNCH, DINNER, SNACK, SIDES, ALKALINE WATER, JUICES".

  • Wowcher Ltd t/a Wowcher

    • Upheld
    • Internet (sales promotion)
    • 30 August 2017

    An ad for a cutlery set, seen on www.wowcher.co.uk in April 2017, stated “NOW £6.99 … £56.99 [crossed out] … Save 88%”.

  • PT Entertainment Services Ltd t/a Titanbet

    • Upheld
    • Internet (on own site)
    • 16 August 2017

    A website for the gambling operator Titanbet (www.titanbet.co.uk), seen on 8 April 2017. On the promotions page, text stated “Enjoy free bets and cash bonuses with Titanbet promotions!”. Below this were links to a number of different promotions including one headed “Get Faller Insurance at Titanbet. Place a bet on a...

  • Nektan (Gibraltar) Ltd t/a Sapphire Rooms

    • Upheld
    • Internet (sales promotion)
    • 09 August 2017

    The website www.sapphirerooms.com, for online casino games, was seen on 13 January 2017. The headline stated “UP TO £500 IN WELCOME BONUSES”. Small print under the headline stated “New customers only. Min dep £10 on all 3 welcome offers. Max bonus £500. Slots only. 30x wagering and T&Cs apply”.

Informally resolved (245)
  • Coral Windows (Bradford) Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Home and garden

  • GAK.co.uk Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions

  • Super Escapes Travel Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Holidays, travel and motoring

  • Beaconsfield Footwear Ltd t/a Hotter

    • 11 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • DP Online Ltd t/a Digital Profile

    • 11 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Express Gifts Ltd t/a Studio

    • 11 October 2017
    • Number of complaints: 2

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Hutchison 3G UK Ltd

    • 11 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Computers, phones and telecoms

  • J Sainsbury plc

    • 11 October 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Promotions and competitions

  • Missguided Ltd

    • 11 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Moness Group Ltd t/a Moness Resort

    • 11 October 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions, Holidays, travel and motoring

Mail order cases (21)
  • William Reed Business Media Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Recruitment and work

  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • K n M's Embroidery

    • 27 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Lingerie Outlet Store Ltd

    • 30 August 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Boots UK Ltd

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Promotions and competitions

  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Spar (UK) Ltd

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Nisa Retail Ltd

    • 07 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • carpediememmie.co.uk

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

Database cases (2)
  • Emailing Network Sarl t/a ClicPlan

    • 14 June 2017
  • Wowcher Ltd

    • 16 November 2016