Rulings (29)
  • Clear Score Technology Ltd t/a ClearScore

    • Upheld
    • Television
    • 06 May 2020

    A TV ad for a financial technology company did not make clear that pre-approved offers would be subject to additional checks by the lender prior to approval.

  • Hydro Solutions Fylde Ltd t/a Elite Competitions

    • Upheld
    • Internet (sales promotion)
    • 06 May 2020

    A website page for prize competitions was misleading because the free entry route was unclear, the closing date was extended without good reason and a prize of 70% of ticket sales was not a reasonable equivalent to the advertised prizes.

  • NewDay Ltd

    • Not upheld
    • Television
    • 06 May 2020

    A TV ad for a credit card and balance transfers did not break the rules on social responsibility.

  • Funding Circle Ltd

    • Upheld
    • Television
    • 15 April 2020

    A TV ad did not make clear that a personal guarantee might be required for some loans.

  • persons unknown t/a Luxsleeps

    • Upheld
    • Internet (social networking)
    • 18 March 2020

    An Instagram post promoting a competition to win a bed broke the rules as the prize was not awarded.

  • Profit Accumulator Ltd

    • Upheld
    • Internet (social networking)
    • 11 March 2020

    Instagram posts for a betting company were banned for being irresponsible as they suggested matched betting could be a solution to financial concerns.

  • Velvet Sofa Ltd t/a Glasgow Sofa

    • Upheld
    • Internet (social networking)
    • 04 March 2020

    Two Facebook posts for a furniture retailer featured promotions that were misleading and conducted unfairly.

  • Candy Coat Ltd

    • Upheld
    • Internet (on own site)
    • 19 February 2020

    A website for a nail polish company did not promote its reward programme fairly and honourably.

  • News Group Newspapers Ltd t/a The Sun

    • Upheld
    • Internet (on own site), National press
    • 29 January 2020

    An ad on The Sun for tickets to Legoland was banned for not making clear the limitations of the promotion to participants.

  • France Media Ltd

    • Upheld
    • Internet (on own site)
    • 08 January 2020

    An ad for a competition to win a balloon flight broke the rules for not awarding the advertised prize or a reasonable equivalent, and for not making clear significant information.

  • NestlĂ© UK Ltd

    • Upheld
    • Packaging
    • 08 January 2020

    A competition promoted on coffee packaging broke the rules by not presenting significant conditions clearly enough.

  • Elevate Credit International Ltd t/a Sunny

    • Not upheld
    • Television
    • 18 December 2019

    A TV ad for a loans provider did not break the rules around financial products and services.

  • DeadHappy Ltd

    • Upheld
    • Internet (social networking)
    • 11 December 2019

    An ad on Facebook for a life insurance provider was banned for being irresponsible and trivialising suicide.

  • flatfair Ltd

    • Not Upheld
    • Internet (on own site)
    • 04 December 2019

    Claims on a deposit replacement company website did not break the rules around misleadingness.

  • Money Tree Media Ltd t/a National-Debt-Help.org.uk

    • Upheld
    • Internet (display)
    • 20 November 2019

    A website and Facebook page for a debt help service falsely implied that they were acting for purposes outside their trade.

  • Fortune Academy

    • Upheld
    • Internet (on own site)
    • 13 November 2019

    A website promoting a cryptocurrency course made misleading claims.

  • Mortgage Complaints Bureau Ltd

    • Upheld
    • Internet (social networking)
    • 06 November 2019

    Ads on Twitter and on a website broke the rules around misleadingness and by implying the advertiser was acting for purposes outside of their trade.

  • Peter Wilson t/a Bearthecheekychow

    • Upheld
    • Internet (social networking)
    • 06 November 2019

    A promotion run on Instagram was administered unfairly.

  • Amazon Europe Core Sarl

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    An Amazon website ad for Prime was banned for breaking the rules around misleadingness and qualification.

  • Person(s) unknown

    • Upheld
    • Internet (on own site), Internet (OM 3rd party)
    • 30 October 2019

    Online ads for funeral plans broke the rules for misleadingly claiming consumers could avoid funeral costs and for acting for purposes outside of their trade.

Informally resolved (6)
  • JD Sports Fashion Plc

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • John Lewis Partnership plc

    • 04 December 2019
    • Number of complaints: 3

    Media: National press, Internet (social networking), Point of sale
    Topic: Promotions and competitions

  • MyCityDeal Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • Specsavers Optical Group Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • TheHut.com Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Email
    Topic: Promotions and competitions

  • Vectone Mobile Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Appliances, electronics and machinery