Rulings (346)
  • Antony & Patricia Ltd t/a Bosun's Barbers

    • Not Upheld
    • Internet (social networking)
    • 21 June 2017

    The Bosun's Barbers Facebook page, seen in December 2016 and January 2017, contained text which stated "Est. 1969".

  • Euro Car Parts Ltd t/a Euro Car Parts

    • Upheld
    • E-mail
    • 21 June 2017

    An email for Euro Car Parts included text stating “Our Biggest Ever CHRISTMAS SALE STARTS NOW” and "UP TO 69% OFF USE CODE: XMAS”.

  • Mercedes-Benz UK Ltd

    • Upheld
    • Internet (on own site)
    • 21 June 2017

    A website for Mercedes-Benz UK, www.mercedes-benz.co.uk, seen in February 2017, contained a page about their 4MATIC range – a 4-wheel drive system. Text stated “Driving performance. whatever [sic] the conditions”. Further down the page there was an image of a Mercedes Benz vehicle. Beside the image text stated “… Li...

  • Nicoventures Trading Ltd t/a Vype

    • Upheld in part
    • Internet (on own site)
    • 21 June 2017

    The website for Vype e-cigarettes www.govype.com, was seen on 13 March 2017. The home page of the website featured a carousel with four slides. Text on the first slide stated "VYPE PURPLE ePEN STARTER KIT +1 PACK OF PREMIUM CARTRIDGES. FOR £19.98*". Smaller text below stated "*ENDS TUESDAY 28th MARCH ...

  • Official iPhone Unlock Ltd

    • Upheld
    • Internet (on own site)
    • 21 June 2017

    A website for a mobile phone unlocking service, www.officialiphoneunlock.co.uk, seen on 19 January 2017, featured a number of testimonials on a page headed "Customer Reviews of Official iPhone Unlock", which stated “We don’t write our own reviews, instead we let our customers do the talking. Our services a...

  • Southall Travel Ltd

    • Upheld
    • Internet (on own site)
    • 21 June 2017

    Two results pages on www.southalltravel.co.uk for flights to Mumbai:

    a. The first page, seen on 1 November, stated "Per Adult fr £443 ... Extremely Limited Subject to Availability".

    b. The second page, seen on 16 December 2016, stated "Per Adult fr £346 ... Extremely Limited Subject to Ava...

  • Whitechapel Centre

    • Not Upheld
    • Poster
    • 21 June 2017

    A website for a charity for the homeless, www.whitechapelcentre.co.uk, seen on 5 February 2017, stated "NO SECOND NIGHT OUT ON THE STREETS. TELL US ABOUT A ROUGH SLEEPER" and featured a telephone number. Text below stated "Have you seen someone sleeping rough? Are you worried about someone who may be ...

  • A Share & Sons Ltd t/a ScS

    • Upheld
    • Point of sale, Internet (sales promotion)
    • 14 June 2017

    An in-store promotional poster for discounted sofas, seen 12 January 2017, stated “Double Discount Sale Last Few Days”.

  • British Telecommunications plc t/a BT

    • Upheld in part
    • Internet (on own site), Television, Radio
    • 14 June 2017

    Four ads for the BT Smart Hub, seen in July and August 2016:

    a. A TV ad featured Ryan Reynolds, who stated “Introducing the new BT Smart Hub. With the UK’s most powerful wi-fi signal, it can reach some serious distance”. On-screen text at the beginning of the ad stated “UK’s most powerful Wi-Fi signal versus m...

  • Castle Estates (Liverpool) Ltd t/a Ashbury Residential

    • Upheld
    • Internet (OM 3rd party)
    • 14 June 2017

    A property listing by Ashbury Residential on the website www.rightmove.co.uk for a "1 bedroom apartment to rent", seen on 22 February 2017. Under the heading "key features", the listing included the claims "integrated audio system" and "Gated Access & TV". Further text sta...

Informally resolved (1784)
    After consideration by the ASA of complaints received, the following companies and organisations agreed to amend or withdraw advertising without the need for a formal investigation:
  • AO Retail Ltd

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Charity, education and Third sector

  • Centrepoint Soho

    • 21 June 2017
    • Number of complaints: 2

    Media: Internet (on own site)
    Topic: Charity, education and Third sector

  • DFS Trading Ltd

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Dunelm (Soft Furnishings) Ltd

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • EE Ltd

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Edinburgh Airport Ltd t/a Plane Parking

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (on own site), Internet (display)
    Topic: Holidays, travel and motoring

  • Edinburgh Leisure

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • EnergyCare Group Ltd

    • 21 June 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Utilities, energy and environment

  • Epic War LLC

    • 21 June 2017
    • Number of complaints: 1

    Media: In-game (apps), In-game (online)
    Topic: Sports, leisure and hobbies

  • Gary Hall Windows & Conservatories Ltd

    • 21 June 2017
    • Number of complaints: 1

    Media: Regional press
    Topic: Home and garden

Mail order cases (38)
  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Spar (UK) Ltd

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Nisa Retail Ltd

    • 07 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Nickelodeon UK Ltd

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Sports, leisure and hobbies

  • carpediememmie.co.uk

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Willow Bracelets

    • 24 May 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Clothing, shoes and jewellery

  • coralisland.co.uk

    • 24 May 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Food, drink and supplements

  • Juicetou Ltd

    • 05 April 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Food, drink and supplements

  • LMnext UK Ltd

    • 05 April 2017
    • Number of complaints: 1

    Media: Internet (social networking), Internet (sales promotion)
    Topic: Sports, leisure and hobbies

Database cases (22)
  • Emailing Network Sarl t/a ClicPlan

    • 14 June 2017
  • Shades Window Blinds Ltd

    • 07 June 2017
  • Norwich Dance Wear Ltd t/a Porselli

    • 31 May 2017
  • Saint John Patrick Publishers Ltd t/a St John Patrick Publishers

    • 17 May 2017
  • Uber BV

    • 08 March 2017
  • Price Engines Ltd t/a Home Improvement Quotes

    • 01 March 2017
  • Virgin Media Ltd

    • 01 March 2017
  • GlaxoSmithKline UK Ltd

    • 22 February 2017
  • Totaljobs Group Ltd

    • 08 February 2017
  • Ladbrokes Betting & Gaming Ltd

    • 18 January 2017