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Hurtigruten UK Ltd t/a HX Hurtigruten Expeditions
A paid-for ad in a digital newspaper for a cruise made misleading and unsubstantiated claims about the environmental impact of the expedition and failed to make the basis of these environmental claims clear.
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London Luton Airport Ltd t/a Luton Rising
A magazine ad and a poster for Luton Rising did not adequately qualify the claims made in the ad and omitted material information about the environmental impact of London Luton Airport’s expansion.
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XC Trains Ltd t/a Cross Country Trains
A webpage made misleading claims about the availability of complimentary food and drink for First Class passengers on Cross Country Trains.
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Volkswagen Group United Kingdom Ltd t/a Audi
A Video on Demand ad for an electric car featured misleading claims about charging time and mileage.
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Ford Motor Company Ltd t/a Ford
A paid-for Google ad did not mislead when claiming a car had ‘zero emissions driving’.
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BMW (UK) Ltd
A paid-for Google ad misleadingly represented a vehicle’s environmental impact.
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Greater London Authority
A radio ad about the ULEZ expansion misleadingly claimed that one of the most polluted places in London is inside people’s cars.
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MG Motor UK Ltd
A paid-for Google ad misleadingly represented a vehicle’s environmental impact.
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Transport For London t/a TFL
A TV ad, radio ads and a press ad for Transport for London’s Ultra Low Emission Zone (ULEZ) expansion contained some misleading claims about reductions in levels of nitrous oxide in central London.
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E-Scooters 4 Less (unconfirmed) t/a E-Scooters 4 Less
A website for electric scooters, which suggested products could be ridden on UK roads despite legal restrictions, was misleading and irresponsible.
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Eurostar International Ltd
A promotional email that advertised trips for £39 was misleading for not having enough tickets at that price point.
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Cathay Pacific Airways Ltd
A prize promotion on the Cathay Pacific website www.cathaypacific.com, was seen on 4 June 2023. Text stated “We have 3,260 tickets to give away! Successful entries will be awarded one return Economy ticket from London Heathrow or Manchester to Hong Kong* […] *All taxes and surcharges are excluded, and are ...
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Kia UK Ltd
A paid-for Google ad and a website for Kia, seen on 13 March 2023: a. The paid-for Google ad stated “The all-new Kia Niro – Niro EV up to 285 mile range”. b. The website www.kia.com, featured a page titled “The all-new Kia Niro” which included information about Kia’s Niro range...
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Mercedes-Benz UK Ltd t/a Smart Car, Mercedes Benz
A website and e-brochure for Mercedes Benz, seen on 1 June: a. The website https://www.mercedes-benz.co.uk/ stated “Highlights … EQC”. Below this was the text, “Introducing the EQC … All-electric range of up to 254*”. Qualifying text below stated “*The indicated values wer...
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Air France-KLM
A paid-for Google ad gave a misleading impression of the airline’s environmental impact.
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Etihad Airways
A paid-for Google ad gave a misleading impression of the airline’s environmental impact.
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Fiat Chrysler Automobiles UK Ltd
A pre-roll YouTube ad did not condone or encoruage unsafe or irresponsible driving
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Toyota (GB) plc
A paid-for Facebook post and a poster ad condoned using vehicles in a way that disregarded their impact on nature and the environment, and as such were socially irresponsible.
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WHM Hair Transplant and Aesthetics t/a WHM Clinic
A paid-for Facebook ad for cosmetic surgery abroad was irresponsible for exploiting insecurities around body image, trivialised the decision to undergo cosmetic surgery and omitted information about the need for a pre consultation.
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Hurtigruten UK Ltd t/a Hurtigruten
A website for Hurtigruten, an expedition cruise company, featured a misleading savings claim.
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Direct Ferries Ltd t/a Direct Ferries
Topic: Holidays, travel and motoring
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We Love Holidays Ltd t/a LoveHolidays
Topic: Holidays, travel and motoring
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Air France-KLM t/a Air France
Topic: Holidays, travel and motoring
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Awaze Vacation Rentals Ltd t/a Hoseasons, Cottages.com
Topic: Holidays, travel and motoring
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Norwegian Cruise Line Holdings Ltd t/a NCL
Topic: Holidays, travel and motoring
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RAC Motoring Services t/a RAC Motoring Services
Topic: Holidays, travel and motoring
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Virgin Atlantic Airways Ltd t/a Virgin Atlantic
Topic: Holidays, travel and motoring