Rulings (12)
  • Grapevine Europe Ltd

    • Upheld
    • Television
    • 20 May 2020

    A TV ad for a car buying comparison site misled consumers about what personal information was needed to obtain valuations from their website.

  • British Airways plc

    • Upheld
    • Internet (on own site), Radio
    • 01 April 2020

    A website and radio ad for British Airways made misleading claims about a 2-for-1 travel voucher.

  • RSD Travel Ltd

    • Upheld
    • Magazine, Circular
    • 11 March 2020

    A magazine price comparison ad for a holiday to Cyprus was banned for being misleading.

  • Auto Union Finance Ltd t/a new-car-discount

    • Upheld
    • Internet (on own site)
    • 04 March 2020

    A website for a car retailer created a misleading impression that the vehicles listed on some pages were new when that was not the case.

  • Sunshine Cruise Holidays Ltd

    • Not upheld
    • National press
    • 26 February 2020

    A newspaper ad for cruises was found to not be misleading on pricing.

  • Inside Lifestyle

    • Upheld
    • Internet (social networking)
    • 19 February 2020

    Instagram posts for a competition to win a holiday were banned as the promotion was administered unfairly.

  • Ryanair Ltd t/a Ryanair Ltd

    • Upheld
    • National press, Television, Radio
    • 05 February 2020

    Press, TV and radio ads for Ryanair included claims about low emissions that could not be substantiated.

  • InterContinental Hotels Group plc t/a IHG

    • Upheld
    • Internet (on own site)
    • 08 January 2020

    Savings claims made on a hotel booking website were misleading.

  • Opodo Ltd

    • Upheld
    • 08 January 2020

    Claims in an email for a car hire sale could not be substantiated and were misleading.

  • Toyota (GB) plc

    • Not upheld
    • Poster, Internet (social networking), Television
    • 13 November 2019

    TV, poster and Facebook ads for a hybrid car were not misleading.

  • Bristol Airport Ltd

    • Not Upheld
    • Email
    • 09 October 2019

    An email promoting return flight deals from Bristol to North America was not considered misleading.

  • We Buy Any Car Ltd

    • Not Upheld
    • Television, Radio
    • 18 September 2019

    Ads on TV and radio for webuyanycar.com were not misleading about the advertiser’s vehicle valuation because a used car’s worth was not an objective measure and the ads focused on the speed and simplicity of the service.

Informally resolved (3)
  • Blue SAS

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Holidays, travel and motoring

  • Expedia.com Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Tobell Insurance Services Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Direct mail
    Topic: Holidays, travel and motoring