Rulings (46)
  • General Motors UK Ltd t/a Vauxhall

    • Not Upheld
    • Television, Radio
    • 07 February 2018

    A TV and radio ad for Vauxhall:a. The TV ad, seen in September 2017, showed a couple in a car discussing the Wi-Fi password. The voice-over at the ad’s conclusion stated, “We call that one of life’s small victories and here’s another one: we’ll beat your quote from the well-known online car buyer by £1000 on part-excha...

  • Ryanair Ltd

    • Not Upheld
    • Poster, Television, Radio
    • 07 February 2018

    A TV ad, a radio ad and a poster for Ryanair:a. The TV ad, seen on 26 September 2017, featured images of people travelling on a Ryanair plane. The voice-over stated, "Discover why more and more people are choosing Europe's number one airline." On-screen text stated "IATA Scheduled passengers carried: 201...

  • trivago N.V. t/a trivago

    • Not Upheld
    • Television
    • 07 February 2018

    A TV ad for Trivago, seen on 30 July 2017, began with an actress who said, “How many hotels does Trivago compare? 1,000? 10,000? 100,000? 300,000? 500,000? 700,000? Trivago now compares prices from more than a million hotels to find the ideal hotel for the best price.”​

  • Top Travel UK Ltd t/a Flywhizz

    • Upheld
    • E-mail
    • 31 January 2018

    An email for a travel operator, Flywhizz, dated 24 October 2017, included text at the top of the email which stated “From British Airways”. Various airlines were listed in the body of the email, including British Airways.

  • National Express Group plc

    • Upheld
    • Internet (search engine)
    • 24 January 2018

    A paid-for search result on Google for National Express coach journeys from York to London, seen on 5 October 2017, stated "Journeys From 4h 35mins".

  • Servicing Stop Ltd

    • Upheld in part
    • Internet (on own site)
    • 24 January 2018

    The website www.servicingstop.co.uk for the car servicing company Servicing Stop:a. The home page of the website, seen in February 2017, included the claim “up to 60% off” and then listed their servicing discounts: “Full service £114.92” with the price “£287.30” struck out; “Interim service £72.87” with the price “£182...

  • The Trade Centre Wales Ltd

    • Not Upheld
    • Television, Radio
    • 24 January 2018

    A TV and two Radio ads for The Trade Centre Wales Ltd: a. A TV ad seen on 23 August featured on-screen text which stated “Drive Away In 1 Hour With Just A £99 Deposit …Cardiff North-Neath-Merthyr”. b. A radio ad, heard on 14 September on Heart FM, stated, “At The Trade Centre Wales ...

  • AFerry Ltd

    • Upheld
    • Internet (sales promotion)
    • 10 January 2018

    A banner ad for ferry tickets, seen on 2 August 2017, stated "From Dover to Dunkerque from £7 … From Dover to Calais from £7 … From Dover to Calais from £8".

  • Booking.com BV

    • Upheld
    • Television
    • 03 January 2018

    A TV ad for Booking.com, seen on 1 July 2017, promoted the different features of their website. A voice-over stated, “At Booking.com you’ll find a wide range of accommodation. From sun drenched holidays to weekend getaways for every possible budget and if you have to cancel, cancel. Most of the time it’s free and you c...

  • Carnival plc t/a P&O Cruises

    • Not Upheld
    • Internet (on own site)
    • 20 December 2017

    A website and a direct mailing for P&O Cruises, seen in June 2017:a. The website www.pocruises.com, included the sub-headline “Pricing”. Text in a roundel stated “on-board spending money receive up to £550pp” and linked to “Terms and Conditions”.b. The direct mailing gave examples of cruise prices, such as “Norwegi...

  • Jet2.com Ltd

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    A website for flight tickets provider Jet2.com, www.jet2.com, seen on 23 July 2017. The top section of the home page featured a section with an online search form in which users could input details about the flights, such as dates, destinations and number of passengers, that they wished to find availability for, and a ...

  • Richard Jenkinson t/a World of Accessories

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    A product page for a "Genuine Mercedes Benz HFP Bluetooth Kit" on a website for World of Accessories, www.world-of-accessories.co.uk, seen in April 2017. Text stated, "Latest Model & Software".

  • Sunmaster Ltd

    • Upheld
    • Internet (search engine)
    • 20 December 2017

    An ad for a holiday package, seen on the Sunmaster website www.sunmaster.co.uk, on 4 September 2017, stated “Accommodation Total: £105.00 … Total Holiday Cost: £332.55”.

  • Nissan Motor (GB) Ltd

    • Not Upheld
    • Television, Cinema
    • 13 December 2017

    A TV ad and cinema ad for the Nissan Qashqai, see in late July and August 2017:a. The TV ad featured shots of a Qashqai and a motorbike driving through an urban area. The motorbike was mainly shown on main roads, whereas the car was mainly shown driving down alleys and through a building site. A sequence towards the be...

  • Tri-Coaching Partnership Ltd

    • Not Upheld
    • Internet (on own site)
    • 13 December 2017

    A website, www.drivinginstructortrainingcourse.co.uk, seen on 11 August 2017 featured text that stated “Tri-Coaching Partnership (TCIT) Approved Members of The Driver & Vehicle Standards Agency Official Register of Driving Instructor Training …”. The ad also included a logo with text that stated “OFFICIAL REGISTER ...

  • BMW (UK) Ltd

    • Upheld
    • Internet (social networking)
    • 06 December 2017

    A paid-for Facebook post for BMW, seen on 29 May 2017, contained a video which included the claim “Having driven petrol guzzling cars before, I realised that it is now time to switch to an electric car. With zero emissions, the i3 really is a clean car and helps to give back to the environment”, both in the voice-over ...

  • Hendy Group Ltd

    • Not Upheld
    • Internet (sales promotion)
    • 29 November 2017

    A prize draw run by the car dealership, Hendy, seen in August 2017 on their Facebook page, included text which stated “We’re giving one lucky individual the chance to win an All-New Ford Fiesta in our #BIGFiestaGiveaway!...Find out more…T&Cs apply”. The terms of the competition on their website included text which ...

  • Amberley House Cottage Holidays Ltd

    • Not Upheld
    • Internet (on own site)
    • 22 November 2017

    A website for UpFront Reviews, www.upfrontreviews.com, seen on 7 July 2017, stated on a page titled “Accommodation Reviews” that the “Average rating” of properties included in the “Amberley House Cottage Holidays Group” portfolio was “4.6 OUT OF 5”. An individual property listing for “Hall House”, a property in Amberle...

  • Moresand Ltd t/a World Airfares

    • Upheld
    • Internet (display)
    • 22 November 2017

    An online listing for a business class flight from Manchester to Bangkok at 17:50 on 4 December 2017 on www.worldairfares.co.uk, seen on 21 May 2017, stated that the price of the flight was £1449.64. Below the listed price, the ad stated that there were 6 seats available.

  • Sixt Rent a Car Ltd

    • Upheld
    • Internet (display)
    • 22 November 2017

    An online display ad for Sixt, a vehicle rental company, seen on 29 May 2017, featured images which transitioned between images of various vehicles and displayed text which stated “from” and then “£X / per day”.

Informally resolved (183)
  • DSG Retail Ltd t/a Currys/PCWorld

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Engines On Demand Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (e-tailing)
    Topic: Holidays, travel and motoring

  • FirstGroup plc t/a First South Yorkshire

    • 07 February 2018
    • Number of complaints: 1

    Media: Poster
    Topic: Holidays, travel and motoring

  • Hankook Tyre UK Ltd

    • 07 February 2018
    • Number of complaints: 2

    Media: Radio
    Topic: Holidays, travel and motoring

  • Hotels.com LP

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Walmersley Trade Centre

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Web 3 Resource Ltd t/a Taxi Price Compare

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (search engine)
    Topic: Promotions and competitions, Holidays, travel and motoring

  • Wyndham Vacation Rentals (UK) Ltd t/a Hoseasons

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • cheaptaxiliverpool.co.uk

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Avis Budget EMEA Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Exigotrade Ltd t/a Trusted Car Buyers

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site), Internet (social networking), Internet (video)
    Topic: Holidays, travel and motoring

  • Flying Jamon Ltd t/a Hostmaker

    • 31 January 2018
    • Number of complaints: 2

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Govia Thameslink Railway Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Heathrow Express Operating Company Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Radio
    Topic: Holidays, travel and motoring

  • InterContinental Hotels Group plc

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Holidays, travel and motoring

  • Royal Caribbean Cruises Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Holidays, travel and motoring

  • The Little Greene Paint Company Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Total Car Check Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (search engine)
    Topic: Holidays, travel and motoring

  • Volkswagen Group UK Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Blue SAS t/a Jetcost

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Holidays, travel and motoring

Database cases (1)
  • Bolsover Cruise Club Ltd

    • 04 October 2017