Rulings (11)
  • Mous Products Ltd

    • Upheld
    • Television
    • 03 April 2024

    A TV ad made misleading claims about the efficacy of a range of phone cases.

  • 6G Internet Ltd t/a 6Gi

    • Upheld
    • Leaflet
    • 06 March 2024

    A leaflet for a home broadband provider made misleading claims about providing full fibre broadband.

  • Planet Computers Ltd

    • Upheld
    • Internet (website content)
    • 10 January 2024

    A website misleadingly stated when a smartphone would be in stock.

  • Zzoomm plc

    • Upheld
    • Direct mail
    • 10 January 2024

    A direct mailing misleadingly stated the savings someone could make with their broadband service.

  • Virgin Media Ltd t/a Virgin Media

    • Upheld
    • Internet (website content)
    • 13 December 2023

    A website claiming that the provider offered "the fastest WiFi Guarantee of any major provider" was misleading.

  • Polyverse Inc

    • Upheld
    • App (paid ad)
    • 06 December 2023

    An in-game mobile app ad was irresponsible, likely to cause serious and widespread offence and had been irresponsibly targeted for overly sexualising and objectifying women.

  • Codeway Dijital Hizmetler Anonim Sirketi t/a Codeway

    • Upheld
    • Social media (paid ad)
    • 18 October 2023

    A paid-for Instagram ad misleadingly exaggerated the capabilities of an AI photo-editing app.

  • EE Ltd t/a EE

    • Upheld in part
    • Poster, Television, Internet (website content), Social media (own site)
    • 23 August 2023

    Ads for EE did not provide sufficient information for consumers to verify comparisons with identifiable competitors and inadequately signposted consumers to such information.

  • 6G Internet Ltd

    • Upheld
    • Internet (website content), Leaflet
    • 16 August 2023

    A leaflet and a website for a broadband provider misleadingly implied that a sixth-generation mobile network existed and was able to be used by consumers.

  • Sky UK Ltd

    • Upheld in part
    • Internet (website content)
    • 26 July 2023

    The website for Sky Business broadband made savings claims that were not available to all consumers and misleading price comparisons. 

  • Vodafone Ltd t/a Vodafone

    • Upheld
    • National press, Television, Internet (website content), Social media (own site), Radio
    • 05 July 2023

    Pages on Vodafone’s website, two national press ads, a promoted Tweet, a TV ad and a radio ad misleadingly claimed to offer “The UK’s only Phone Buy-Back Guarantee.”

Informally resolved (2)
  • Phonely Ltd t/a Phonely

    • 12 June 2024
    • Number of complaints: 1

    Topic: Computers, phones and telecoms

  • Virgin Media Ltd.

    • 05 June 2024
    • Number of complaints: 1

    Topic: Computers, phones and telecoms