Rulings (410)
  • University of East Anglia

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for the University of East Anglia (UEA), www.uea.ac.uk, seen on 9 June 2017, featured a black box including text stating, “Top 5 for student satisfaction (National Student Survey 2005-2016)” at the bottom of the homepage.

  • Falmouth University

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for Falmouth University, www.falmouth.ac.uk, seen on 10 June 2017 featured text stating “The UK’s No 1 Arts University (for three years running)” in “The Sunday Times League Table 2017” on a webpage titled “League Table Results”. Additionally, on the third page of ...

  • University of Leicester

    • Upheld
    • Internet (social networking)
    • 15 November 2017

    A paid for Facebook post for the University of Leicester, seen on 17 July 2017, featured text stating that the university was “a top 1% world university” and “A World Ranked University”.

  • University of Strathclyde

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for the University of Strathclyde, www.strath.ac.uk, seen on 8 June 2017 featured a webpage titled “Physics” that included a headline stating “We’re ranked No.1 in the UK”. Below this featured text stating “The Department of Physics at the University of Strathclyde, in t...

  • Teesside University

    • Upheld
    • Internet (on own site), Internet (social networking)
    • 15 November 2017

    A website and a social media post for Teesside University:

    a. The website www.tees.ac.uk, seen on 1 August 2017, featured text stating “Top university in England for long-term graduate prospects. Government longitudinal outcomes data 2016”.

    b. The paid-for tweet from the Teesside Univ...

  • University of West London

    • Upheld
    • Regional press
    • 15 November 2017

    A regional press advertorial for the University of West London (UWL), seen on 20 June 2017, featured text stating that UWL was “named as London’s top modern university - and one of the top 10 in the UK - in the Guardian University Guide 2018”.

  • Alternative Airlines Ltd

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for Alternative Airlines, www.alternativeairlines.com, seen on 11 July 2017, provided facilities for consumers to search for and purchase holidays. A results page listed various holidays in line with search criteria entered. Once a customer clicked through the results page option “CONFIRM SELECTION”, they ...

  • Combe Inc t/a Vagisil

    • Not Upheld
    • Television
    • 15 November 2017

    A TV ad for Vagisil anti-itching creme, seen in July 2017, stated “Did you know there are over 60 reasons your intimate area could feel itchy? Let’s do something about it. Vagisil medicated creme. Get the fast relief you need”.

  • Croner Group Ltd t/a employeradvice.org

    • Not Upheld
    • Internet (on own site)
    • 15 November 2017

    A website and google sponsored search result seen on 2 January 2017 promoting a service offering employment legal advice:

    a. The website www.employeradvice.org featured text that stated “employeradvice.org The Free Advice Service for Employers call our FREE helpline now on …”. Below this was the text “Free Aca...

  • DotNetPages Ltd t/a OddsMonkey

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A video on the home page of www.oddsmonkey.com, seen on 5 June 2017, stated “For years Odds Monkey has helped over 30,000 people earn up to £1,500 per month”.

Informally resolved (1869)
  • 1&1 Internet Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Amazon Europe Core Sarl

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Amberstone Associates Ltd t/a Drive2us.com

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Charity, education and Third sector

  • Argyll Entertainment AG t/a Sport Nation

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • B&Q plc

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (e-tailing)
    Topic: Home and garden

  • British Telecommunications plc t/a BT Sport

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Cruise Club UK

    • 15 November 2017
    • Number of complaints: 1

    Media: Brochure
    Topic: Holidays, travel and motoring

  • David Lloyd Leisure Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Sports, leisure and hobbies

  • East Coast Private Hire Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Fasthosts Internet Ltd t/a UKreg

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

Mail order cases (29)
  • William Reed Business Media Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Recruitment and work

  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Immediate Media Company Ltd t/a buysubscriptions

    • 27 September 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Sports, leisure and hobbies

  • K n M's Embroidery

    • 27 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Teentoday Ltd t/a Maximumpop!

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Gambling

  • Lingerie Outlet Store Ltd

    • 30 August 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Boots UK Ltd

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Promotions and competitions

  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Spar (UK) Ltd

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

Database cases (28)
  • Capital One Bank (Europe) plc

    • 15 November 2017
  • Wowcher Ltd

    • 08 November 2017
  • Glide Utilities Ltd

    • 25 October 2017
  • Quotatis Ltd

    • 25 October 2017
  • Ingenie Services Ltd

    • 18 October 2017
  • Smyths Toys UK Ltd

    • 11 October 2017
  • Bolsover Cruise Club Ltd

    • 04 October 2017
  • Progress Ltd

    • 27 September 2017
  • Virgin Media Ltd

    • 13 September 2017
  • Age UK

    • 23 August 2017