Rulings (365)
  • Argos Ltd

    • Upheld
    • Internet (on own site), Internet (video)
    • 29 March 2017

    A pre-roll video ad for Argos on YouTube and a web page on www.argos.co.uk were both seen on 29 September 2016.

    a. Voice-over in the video ad stated, "At Argos get the all new, redesigned, slimmer PS4. This 500 gigabyte bundle with FIFA 17 is just £249.99. Or the one terabyte version with an extra dual sh...

  • Lands' End Europe Ltd t/a landsend.co.uk

    • Upheld
    • E-mail
    • 29 March 2017

    An email from Lands’ End, a clothing company, received on 10 October 2016, stated “Hello [complainant’s name]. Thank you for visiting landsend.co.uk” and included various product listings.

  • Hamble House Ltd t/a WePark4U

    • Upheld
    • Internet (on own site)
    • 29 March 2017

    Claims on www.wepark4u.co.uk, seen on 16 November 2016, stated "Southampton & Portsmouth Cruise ship & UK Airport Parking ... At WePark4u we provide a leading airport, cruise ship and port parking comparison site. We know all the best providers at all major UK air and seaports. This enables us to bring ...

  • Manorgate Ltd t/a Sale Flooring Direct

    • Upheld
    • Internet (on own site)
    • 29 March 2017

    Claims for laminated flooring, seen in November 2016, on www.saleflooringdirect.co.uk, stated "Kronotox Standard 7mm Winter Oak ... From £5.75m²".

  • AJD Recruitment Ltd t/a AJD Recruitment

    • Upheld
    • Internet (OM 3rd party)
    • 22 March 2017

    An ad posted by AJD Recruitment on Reed.co.uk for a teaching assistant role seen in October 2016, was headed “Teaching Assistant - Essex - Up To £17,000”.

  • Anchor Mobility Ltd

    • Not Upheld
    • Insert
    • 22 March 2017

    A leaflet for Anchor Mobility, seen on 29 October 2016. The front of the ad stated “The Comfort Specialists … Here at Anchor Mobility your peace of mind is assured with every purchase … All furniture is made to measure”. The ad also featured a Union Flag above the wording “BRITISH MADE”. The back of the leaflet stat...

  • Goldstar Internet Services LP t/a petprotector.org

    • Upheld
    • Internet (on own site), Internet (social networking)
    • 22 March 2017

    A website, www.petprotector.org, seen in October 2016, stated “PET PROTECTOR Flea tag and tick prevention-protection for pets … WITH THE HELP OF A NEW SCIENTIFIC INNOVATION, YOU’LL BE ABLE TO FORGET ABOUT FLEAS AND TICKS FOREVER”. A check-list stated “Repels fleas, ticks, mosquitoes and all other external parasites,...

  • Accord Bathrooms & Kitchens

    • Upheld
    • Regional press
    • 15 March 2017

    A regional press ad for Accord Bathrooms & Kitchens, seen in the Ardrossan and Saltscoats Herald on 17 August 2016, stated “All work guaranteed”.

  • BetVictor Ltd

    • Not Upheld
    • Television
    • 15 March 2017

    A TV ad for BetVictor seen in October 2016 featured two men at a horse race where one asked the other, “Why would I ever use this lengthen the odds thing?” The other man responded, “Well I could tell ya but better a professor of probability explains it for me.” The ad then showed another smar...

  • Bevital (UK) Ltd t/a Grander Water

    • Upheld
    • Internet (on own site)
    • 15 March 2017

    Claims on www.granderwater.co.uk, seen on 10 June 2016, promoted water revitalisation products. Text stated, "Grander Water brings you the freshness and vitality of water at its source. The water you wash with feels softer and is more beneficial to your skin. The water you drink tastes cleaner and fresher ...&q...

Informally resolved (1792)
    After consideration of complaints we received, the following companies and organisations agreed to amend or withdraw advertising without the need for a formal investigation.
  • 0800 Rev Pty Ltd t/a Beer Hawk

    • 29 March 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Alcohol

  • Russ Andrews Accessories Ltd

    • 29 March 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • Profit Accumulator Ltd

    • 29 March 2017
    • Number of complaints: 5

    Media: Internet (on own site), Internet (social networking), Internet (display)
    Topic: Gambling

  • Cooper Adams Estates Ltd

    • 29 March 2017
    • Number of complaints: 1

    Media: Insert
    Topic: Property sales and lettings

  • British Airways plc

    • 29 March 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Premium Dining Restaurants and Pubs Ltd

    • 29 March 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Food, drink and supplements

  • Argos Ltd

    • 29 March 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Best@Flooring Ltd

    • 29 March 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Purple Bricks Company Ltd

    • 29 March 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • CCA Occasions Ltd t/a Bride & Groom direct

    • 29 March 2017
    • Number of complaints: 1

    Media: Internet (e-tailing)
    Topic: Beliefs and cultural identity

Mail order cases (37)
  • Time Inc (UK) Ltd t/a Woman

    • 15 March 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Sports, leisure and hobbies

  • TFS Buying Ltd t/a The Fragrance Shop

    • 01 March 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Beauty products, grooming and hygiene

  • Kenwood Ltd

    • 22 February 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Appliances, electronics and machinery

  • National Magazine Company Ltd t/a Cosmopolitan

    • 08 February 2017
    • Number of complaints: 1

    Media: Unknown
    Topic: Clothing, shoes and jewellery

  • DNA PR Ltd

    • 08 February 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • British Toy & Hobby Association Ltd t/a Make Time 2 Play

    • 01 February 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Sports, leisure and hobbies

  • With love from Lou

    • 01 February 2017
    • Number of complaints: 1

    Media: Internet (OM 3rd party)
    Topic: Sports, leisure and hobbies

  • SRKVolume-Hair&Beauty

    • 25 January 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Beauty products, grooming and hygiene

  • Express Newspapers Ltd t/a Daily Express

    • 04 January 2017
    • Number of complaints: 1

    Media: National press
    Topic: Promotions and competitions, Delivery, construction and logistics

  • Aveta Publishing Ltd t/a B Baby Magazine

    • 14 December 2016
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Delivery, construction and logistics, Children and the vulnerable

Database cases (12)
  • Uber BV

    • 08 March 2017
  • Price Engines Ltd t/a Home Improvement Quotes

    • 01 March 2017
  • Virgin Media Ltd

    • 01 March 2017
  • GlaxoSmithKline UK Ltd

    • 22 February 2017
  • Totaljobs Group Ltd

    • 08 February 2017
  • Ladbrokes Betting & Gaming Ltd

    • 18 January 2017
  • Moss Bros Group Plc

    • 21 December 2016
  • Looking4Parking Ltd t/a Matthew Kennedy Airport Car Parking

    • 07 December 2016
  • Bauer Media Group

    • 17 August 2016
  • COIN Furniture Ltd t/a Dwell

    • 27 July 2016