Rulings (360)
  • Civil Claim Services Ltd

    • Upheld
    • Internet (social networking)
    • 18 October 2017

    Ads for Civil Claim Services Ltd dated 4 April 2017, seen in May 2017:

    a. A Facebook post included text which stated “The BBC, Martin Lewis and National press have all announced a PPI deadline is in place. To run a 22 year PPI check on all your finances visit www.ppisearch.co.uk ...”. The post included an imag...

  • Hyperoptic Ltd

    • Upheld
    • Circular
    • 18 October 2017

    A circular, advertising broadband services, received in February 2017, stated in small print on the top-left of the front page "Sent by Hyperoptic Ltd. If undelivered, please return to [their address]". The circular was addressed to "The Resident" and terms and conditions of the offer were listed...

  • News UK & Ireland Ltd t/a News UK

    • Upheld
    • National press
    • 18 October 2017

    A promotion in the Times newspaper for Legoland tickets, seen in February 2017, offered promotional codes for readers to collect. The ad stated, “Get two Legoland tickets for £10 … Once you’ve collected all four unique codes go to thetimes.co.uk/legoland”. Small print at the bottom of the page included "Subject...

  • Purplebricks Group plc

    • Upheld in part
    • Television
    • 18 October 2017

    Two TV ads for the online estate agent Purplebricks, seen in March 2017:

    a. The first TV ad featured a younger and an older couple discussing the sale of a house. The younger woman said, “We sold the house”, to which the older man replied, “That’s great. Simon did you sell with Purplebricks?” Simon asked, “The...

  • Sterling Partnership Ltd

    • Upheld
    • Internet (social networking)
    • 18 October 2017

    A paid-for Facebook ad for Sterling Partnership Ltd, dated 28 February 2017 and seen in May 2017, included an image of Martin Lewis and text which stated “Get the Latest Money Saving Tips & Advice”.

  • Thomas Cook Retail Ltd

    • Upheld
    • Internet (social networking)
    • 18 October 2017

    A Thomas Cook competition featured on their Twitter page and seen on 17 June 2017 featured text that stated, “Pinned Tweet Thomas Cook @ThomasCookUK 3d Post a photo/video of your strut and #flamingoroam, for a chance to win a £5,000 Thomas Cook gift car. T&Cs apply: po.st/3djU3f”.

  • Whinrigg Caravan Storage

    • Upheld
    • Internet (on own site)
    • 18 October 2017

    A website for Whinrigg Caravan Storage, www.whinriggcaravanstorage.co.uk, seen on 26 April 2017 included the text “We take pride in our site, which was awarded gold status by CASSOA in 2005. The site, which is well above CASSOA standards, may qualify our customers for discounts from many insurance companies, if they...

  • Annexio Ltd t/a World Lottery Club

    • Upheld
    • Internet (on own site)
    • 11 October 2017

    An ad for World Lottery Club seen in the complainant’s Facebook newsfeed on 14 June 2017, stated “How about never working again or starting an empire! Spend it your own way, you’d be one of the UK’s wealthiest lottery winners”. This was accompanied by a picture with a red bar that stated “BREAKING NEWS”. Further tex...

  • Europcar Group UK Ltd

    • Upheld
    • Internet (on own site)
    • 11 October 2017

    A website for Europcar, www.europcar.co.uk, seen on 30 May 2017 stated "... Spoil yourself and hire a Selection vehicle. Take your pick from our prestigious range that includes models from Mercedes, Jaguar, Porsche and BMW ... To book your Luxury or Fun vehicle just enter your destination above and remember, th...

  • First Step Modelling t/a firststepmodelling.com

    • Upheld
    • Internet (OM 3rd party)
    • 11 October 2017

    An ad on Gumtree for First Step Modelling seen on 25 February 2017 featured text that stated “CASTING NOW! Girls and Guys wanted for part time Modelling, Acting, dancing works … Contract type Temporary … Description We are currently looking for good looking Male and Female faces for magazines, catalogues, TV commerc...

Informally resolved (1810)
  • 8Ball Games Ltd t/a Slotaway.com

    • 18 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Gambling

  • Abbey Court Hotel Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Aerial & Satellite Express Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Home and garden

  • Argos Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Arnold Clark Automobiles Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Better Media Ltd t/a MatchedBets.com

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Coral Windows (Bradford) Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Home and garden

  • DSG Retail Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (e-tailing)
    Topic: Appliances, electronics and machinery

  • Energy Saving Grants Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Direct mail
    Topic: Utilities, energy and environment

  • GAK.co.uk Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions

Mail order cases (32)
  • William Reed Business Media Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Recruitment and work

  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Immediate Media Company Ltd t/a buysubscriptions

    • 27 September 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Sports, leisure and hobbies

  • K n M's Embroidery

    • 27 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Teentoday Ltd t/a Maximumpop!

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Gambling

  • Lingerie Outlet Store Ltd

    • 30 August 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Boots UK Ltd

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Promotions and competitions

  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Spar (UK) Ltd

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

Database cases (24)
  • Ingenie Services Ltd

    • 18 October 2017
  • Smyths Toys UK Ltd

    • 11 October 2017
  • Bolsover Cruise Club Ltd

    • 04 October 2017
  • Progress Ltd

    • 27 September 2017
  • Virgin Media Ltd

    • 13 September 2017
  • Age UK

    • 23 August 2017
  • We Buy Any Car Ltd

    • 16 August 2017
  • Waves Hair & Beauty

    • 09 August 2017
  • Easylife Group Ltd

    • 26 July 2017
  • Virgin Media Ltd

    • 12 July 2017