Rulings (202)
  • Connect UK Sales Ltd

    • Upheld
    • 12 February 2025

    A paid-for Facebook ad and website landing page didn’t make clear that the value of investments was variable and failed to provide evidence to substantiate investment claims and price comparisons.

  • High Seat Ltd t/a HSL

    • Upheld
    • 12 February 2025

    A website, two emails and a leaflet for High Seat Ltd, a furniture retailer:a. The website, www.hslchairs.com/, seen in October 2024, was headed, “Comfort in Time for Christmas”. Text underneath stated, “Order by 13th November to guarantee delivery before the big day. T&C’s apply”. A Terms and Conditions page stated “[...

  • INSTITUTO NATURVITA S.L. t/a Natur Vital

    • Upheld
    • 12 February 2025

    A webpage misleadingly and irresponsibly implied that hair colourants were safe for people with an allergy to PPD.

  • Land Profits EDU Ltd t/a Land Profits

    • Upheld
    • 12 February 2025

    Two paid-for Facebook posts and a website didn’t make clear that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future and also failed to substantiate objective claims

  • Luxury Lodge Estates Company Ltd t/a Luxury Lodges

    • Upheld
    • 12 February 2025

    A magazine ad didn’t make clear that the value of investments was variable, and that examples of past performance weren’t necessarily a guide to the future. It also failed to make the nature of a guarantee clear and didn’t include non-optional fees

  • Tesco Stores Ltd t/a Tesco

    • Not upheld
    • 12 February 2025

    An outdoor digital poster for Tesco, seen on 4 September 2024, featured an image of a stack of sandwiches. Text stated, “Get more with” alongside the Tesco Clubcard logo. Further text written in roundels stated, “£1 from 100 Clubcard points*” and “50p from 100 Nectar points*”. Text beneath stated, “Clubcard gives you m...

  • Wilton Bradley Ltd t/a Xootz

    • Upheld
    • 12 February 2025

    A TV ad and a product page on the website for Xootz, www.xootz.co.uk, a children’s electric scooter and go-kart retailer, seen on 30 October 2024:a. The TV ad featured a group of children in a large indoor area playing with scooters and go-karts. A voice-over stated, “Get ready to unleash the fun with Xootz… With power...

  • Banquist Ltd t/a Winedrops

    • Upheld
    • Social media (paid ad)
    • 05 February 2025

    A paid-for Facebook ad and sponsored Instagram story made unsubstantiated price comparison claims and misleadingly implied that reviews and ratings were from a third-party review website when this wasn't the case. 

  • ScottishPower Energy Retail Ltd t/a Scottish Power

    • Upheld
    • Television
    • 05 February 2025

    A TV ad featuring George Clarke wasn't quickly recognisable as an ad and led viewers to believe they were watching a programme. 

  • Visual Stress Consultancy Ltd

    • Upheld
    • Website (own site)
    • 29 January 2025

    A website made unsubstantiated claims that tinted glasses could be used for driving at night and condoned unsafe driving.   

  • Health Line

    • Upheld
    • Social media (paid ad)
    • 22 January 2025

    Two paid-for Facebook ads misleadingly exaggerated the capabilities of laser eye treatment, falsely implied that they directly provided laser eye treatment themselves and didn't make clear that they received a commission for their service. 

  • Royalux Competitions Ltd

    • Upheld
    • Website (own site)
    • 15 January 2025

    A prize draw wasn't administered fairly and caused unnecessary disappointment. 

  • The Essence Vault Ltd

    • Upheld
    • Social media (paid ad)
    • 15 January 2025

    A paid-for Facebook ad made misleading pricing claims.   

  • Zimran Ltd t/a Prosperi Academy

    • Upheld
    • Social media (paid ad), Internet (video)
    • 15 January 2025

    A paid-for YouTube ad for an app offering financial investment training courses didn't make clear that the value of investments was variable and irresponsibly took advantage of people's lack of experience by implying that investment was straightforward and that large returns could be made with minimal time and ...

  • Endrick Clothing Ltd

    • Upheld
    • Social media (influencer or affiliate ad)
    • 08 January 2025

    Two Instagram posts were not clearly identifiable as marketing communication and portrayed smoking in an appealing manner which is against the ad rules. 

  • Marren Healthcare Ltd

    • Upheld
    • Website (own site)
    • 08 January 2025

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they owned clinics and that local rehab centres could be accessed using their website. They also didn't make clear that they received a commission for their services.

  • Vacaciones eDreams, S.L. t/a eDreams

    • Upheld
    • Internet (display)
    • 08 January 2025

    Two paid-for online display ads made unsubstantiated environmental claims.

  • Wahed Invest Ltd

    • Upheld
    • Poster
    • 08 January 2025

    Six posters which appeared on the TfL network caused serious offence by featuring images of burning US dollar and Euro banknotes.

  • Action Rehab

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they owned clinics and that they had been approved by a public body. It also failed to make clear that they received a commission for their service.

  • Addiction Recovery Systems Ltd t/a Rehab Guide

    • Upheld
    • Internet (website content)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business and that they provided treatment directly at clinics they operated and also failed to make clear that they received a commission for their service.

Informally resolved (28)
  • Toolport GmbH t/a House of Tents

    • 06 November 2024
    • Number of complaints: 1

    Topic: Home and garden

  • Build Hollywood Ltd

    • 07 August 2024
    • Number of complaints: 0

    Media: Other
    Topic: Charity, education and Third sector

  • Shop Direct Home Shopping Ltd t/a Very, very.co.uk, Littlewoods, littlewoods.com

    • 07 August 2024
    • Number of complaints: 0

    Media: Internet
    Topic: Appliances, electronics and machinery

  • Direct Ferries Ltd t/a Direct Ferries

    • 24 July 2024
    • Number of complaints: 0

    Topic: Holidays, travel and motoring

  • Kentucky Fried Chicken (Great Britain) Ltd t/a KFC

    • 24 July 2024
    • Number of complaints: 0

    Topic: Food, drink and supplements

  • Rakhee Mediratta

    • 24 July 2024
    • Number of complaints: 0

    Topic: Medicines, remedies and therapies

  • Veblen Wines Ltd

    • 24 July 2024
    • Number of complaints: 0

    Topic: Alcohol

  • Gemporia Ltd

    • 17 July 2024
    • Number of complaints: 0

  • House of Fraser Ltd

    • 17 July 2024
    • Number of complaints: 0

    Media: Email
    Topic: Pricing and charges

  • X-Clusive Competitions Ltd

    • 17 July 2024
    • Number of complaints: 0

    Media: Internet
    Topic: Gambling

  • Sophie Church t/a sophie__church

    • 26 June 2024
    • Number of complaints: 0

    Topic: Claims, endorsements and testimonials

  • Viabl Ltd

    • 26 June 2024
    • Number of complaints: 0

    Topic: Delivery, construction and logistics

  • AG Communications Ltd

    • 19 June 2024
    • Number of complaints: 1

    Topic: Gambling

  • Air France-KLM t/a Air France

    • 19 June 2024
    • Number of complaints: 1

    Topic: Holidays, travel and motoring

  • Awaze Vacation Rentals Ltd t/a Hoseasons, Cottages.com

    • 19 June 2024
    • Number of complaints: 2

    Topic: Holidays, travel and motoring

  • Dreams Ltd t/a Dreams plc

    • 19 June 2024
    • Number of complaints: 1

    Topic: Home and garden

  • Waitrose Ltd t/a Waitrose & Partners

    • 19 June 2024
    • Number of complaints: 1

    Topic: Food, drink and supplements

  • Wowcher Ltd t/a Wowcher

    • 19 June 2024
    • Number of complaints: 1

    Topic: Food, drink and supplements

  • Benefex Ltd

    • 12 June 2024
    • Number of complaints: 1

    Topic: Promotions and competitions

  • Dolphin Fitness Ltd

    • 12 June 2024
    • Number of complaints: 1

    Topic: Sports, leisure and hobbies