Rulings (20)
  • Churchill Retirement Living Ltd t/a Churchill Retirement Living

    • Upheld
    • Internet (website content), Social media (own site)
    • 31 January 2024

    A website and a paid-for Facebook ad made misleading claims about savings, and was irresponsible for exploiting the cost of living crisis.

  • Team RH Fitness Ltd

    • Upheld
    • Social media (own site)
    • 31 January 2024

    A TikTok video did not make it clear that an advertised subscription was for a minimum term of 12 months.

  • Zzoomm plc

    • Upheld
    • Direct mail
    • 10 January 2024

    A direct mailing misleadingly stated the savings someone could make with their broadband service.

  • Prism Marketing Group Ltd t/a Green Energy Voucher

    • Upheld in part
    • Internet (website content), Social media (own site)
    • 15 November 2023

    A Facebook post and a landing page for a home improvement saving company exaggerated the efficacy of spray foam insulation and misleadingly implied consumers could get a discount on its installation.

  • Hurtigruten UK Ltd t/a Hurtigruten

    • Upheld
    • Internet (website content)
    • 25 October 2023

    A website for Hurtigruten, an expedition cruise company, featured a misleading savings claim.

  • Dakik Saglik Medikal Turizm A.S. t/a Clincexpert Hospital

    • Upheld
    • Social media (paid ad)
    • 11 October 2023

    Two paid-for Facebook ads for a cosmetic clinic in Türkiye was irresponsible for pressuring consumers into purchasing cosmetic interventions; making the claim “Defined and strong hair in just one day” which couldn’t be substantiated, exploiting insecurities around body image; and misleadingly omi...

  • Hutch Games Ltd

    • Upheld
    • App (own claim)
    • 04 October 2023

    A listing for the game "F1 Clash - Car Racing Manager" on the Apple App store did not make it sufficiently clear that the game contained loot boxes.

  • Hutch Games Ltd

    • Upheld
    • App (own claim)
    • 04 October 2023

    A listing for the game "Rebel Racing" on the Google Play store did not make it sufficiently clear that the game contained loot boxes.

  • The Diesel Car Company

    • Upheld
    • Internet (website content)
    • 27 September 2023

    A listing for a car had a misleading pricing quote.

  • London and Quadrant Housing Trust

    • Upheld
    • Poster
    • 20 September 2023

    A poster for shared ownership property was not administered fairly and did not make the terms of the promotion sufficiently clear.

  • DFDS Seaways Ltd t/a DFDS, dfdsseaways.co.uk

    • Upheld
    • Internet (website content)
    • 13 September 2023

    A website for a ferry operator misleadingly claimed that fares were from £47, when the £47 one-way ticket was only available when booked as part of a four-person cabin.

  • AOS Trading Ltd t/a Rattan Hut

    • Upheld
    • 06 September 2023

    An email, website, and paid-for Instagram story for a garden furniture retailer misleadingly claimed that items were free despite consumers having to meet a minimum order value to use the voucher codes.

  • Sky UK Ltd

    • Upheld in part
    • Internet (website content)
    • 26 July 2023

    The website for Sky Business broadband made savings claims that were not available to all consumers and misleading price comparisons. 

  • Gemporia Ltd

    • Upheld
    • Television
    • 05 July 2023

    Two teleshopping presentations for a jewellery retailer made misleading saving claims and price statements.

  • Marshall Motor Group Ltd

    • Upheld
    • Internet (website content)
    • 24 May 2023

    A listing on a car dealer’s network website made misleading savings claims.

  • Sky UK Ltd

    • Upheld
    • Television
    • 24 May 2023

    A TV ad for Sky misleadingly exaggerated the performance of Sky’s fibre broadband in its capability to provide coverage throughout a home and improve patchy Wi-Fi.

  • THG Nutrition Limited t/a My Protein

    • Upheld
    • Internet (website content)
    • 19 April 2023

    The website for a sports nutrition retailer made misleading savings claims which suggested that a significant proportion of products would be discounted by 80%.

  • DeadHappy Ltd t/a DeadHappy

    • Not upheld
    • Television
    • 12 April 2023

    A TV ad for life insurance did not trivialise the concerns of those who were struggling to heat their homes and was not likely to cause offence.

  • Amazon Europe Core Sarl t/a Amazon.co.uk

    • Upheld
    • Internet (website content)
    • 05 April 2023

    REPUBLISHED RULING: A page on Amazon.co.uk which formed part of the checkout process, presented options relating to signing up to Amazon Prime that were likely to mislead.

  • Butlins Skyline Ltd

    • Upheld
    • Social media (own site)
    • 08 March 2023

    A post on Butlin’s’ Facebook page for its ‘Showtime Breaks’ did not make clear that “from” prices referred to midweek, term- time breaks only and therefore excluded school holidays.