Rulings (18)
  • Worldwide Trademarks sro t/a Worldwide Trademarks

    • Upheld
    • Direct mail
    • 20 March 2024

    A direct mailing was not obviously identifiable as an ad, and misleadingly had the appearance of an invoice.

  • Lenovo Technology (UK) Ltd

    • Upheld
    • Email
    • 28 February 2024

    An email contained the misleading claim “Get 10% off any product”.

  • BKUK Group Ltd t/a Burger King

    • Upheld
    • Email
    • 07 February 2024

    Three emails for foods in high in fat, salt or sugar (HFSS) were directed at children through the media in which they appeared.

  • Lynne McTaggart

    • Upheld
    • Email, Internet (website content)
    • 31 January 2024

    Two marketing emails and a website made misleading claims about alternative medicine treating medical conditions, and discouraged people seeking essential treatment for conditions for which medical supervision should be sought.

  • Outsourceful Ltd t/a Outsourceful

    • Upheld
    • Email, Internet (website content)
    • 24 January 2024

    An email and website for a recruitment agency perpetuated harmful racial stereotypes and were likely to cause serious offence.

  • Zzoomm plc

    • Upheld
    • Direct mail
    • 10 January 2024

    A direct mailing misleadingly stated the savings someone could make with their broadband service.

  • Eurostar International Ltd

    • Upheld
    • Email
    • 03 January 2024

    A promotional email that advertised trips for £39 was misleading for not having enough tickets at that price point.

  • Prettylittlething.com Ltd t/a Prettylittlething.com

    • Upheld
    • Email
    • 27 September 2023

    An email ad failed to administer a pricing promotion via a discount code fairly.

  • AOS Trading Ltd t/a Rattan Hut

    • Upheld
    • 06 September 2023

    An email, website, and paid-for Instagram story for a garden furniture retailer misleadingly claimed that items were free despite consumers having to meet a minimum order value to use the voucher codes.

  • One Source Digital Ltd

    • Upheld
    • Social media (paid ad)
    • 16 August 2023

    A paid-for Facebook ad for an ECO funding and government grant scheme misleadingly implied that the company was endorsed by or affiliated with the UK Government.

  • Age Partnership Ltd

    • Upheld
    • Television
    • 26 July 2023

    A TV ad for an equity release advisor and retirement income service provider misleadingly offered financial advice which they were unauthorised to provide.

  • BBC Studios Productions Ltd t/a BBC Studios

    • Upheld
    • Email, Internet (website content)
    • 26 July 2023

    Four pages on the BBC and Ticketmaster websites, and an email from Ticketmaster, misleadingly omitted that tickets for the Coronation Concert would be allocated on a first-come first-served basis and implied that consumers had been allocated tickets.

  • Red Miracle Group t/a Domino’s Pizza

    • Upheld
    • Leaflet
    • 19 July 2023

    A promotion offered in a leaflet for Domino’s Pizza was not administered fairly and was likely to have caused participants unnecessary disappointment.

  • ITAE Productions Ltd t/a The Post-Mortem Live

    • Upheld
    • Email
    • 05 July 2023

    Two emails for a live post-mortem event were misleading and were likely to cause offence.

  • Getir UK Limited

    • Upheld
    • Email
    • 07 June 2023

    An email promotion from an online grocery app was unfairly administered.

  • Phillipson Hardwick Advisory Ltd t/a The Tax Hero

    • Upheld
    • Social media (paid ad), Internet (website content)
    • 31 May 2023

    A paid for Facebook ad and website for a tax repayment agent made claims about available refund amounts without supporting evidence, omitted significant conditions and didn’t make clear that consumers could apply directly to HMRC at no cost.

  • Quickly Finance Ltd t/a Fast Track Reclaim

    • Upheld
    • Search (paid), Internet (website content)
    • 31 May 2023

    A paid for Google ad and website for a tax repayment agent made claims about available refund amounts without supporting evidence, omitted significant conditions and didn’t make clear that consumers could apply directly to HMRC at no cost.

  • Total Tax Claims Ltd t/a Total Tax Refunds

    • Upheld
    • Internet (website content), Social media (own site)
    • 31 May 2023

    A paid for Facebook ad and website, for a tax repayment agent, made claims about available refund amounts without supporting evidence, omitted significant conditions and didn’t make clear that consumers could apply directly to HMRC at no cost.