As part of our membership of the Consumer Protection Partnership, we’re making consumers aware of fraudulent activity targeted at customers seeking refunds from the tour operator, Thomas Cook.
The Civil Aviation Authority (CAA) has warned that some fraudulent claims management websites have been set up. The CAA is directing customers to only make claims through the official dedicated website.
We urge Thomas Cook customers who are seeking a refund to go through the official channel. If you see a website or an ad for a refund scheme that you believe is misleading, err on the side of caution, and do not provide your bank account details. Report the website or ad to us or contact the CAA for advice.
Dame Deirdre Hutton, Chair of the CAA said:
“This morning we have taken urgent action in response to what we believe is attempted fraudulent activity in relation to refunds for Thomas Cook customers. If you have made a claim directly with us, then your claim is being processed and you do not need to take any action.
“Our role is to protect the consumer and this is our foremost priority. We will not hesitate to take the necessary action to do so. Therefore, please only make claims directly through the official dedicated website: thomascook.caa.co.uk/refunds
“Please help us to combat the risk of fraud by not submitting your details to any other website. Our focus is on getting money back to the right people as soon as possible and combating fraud in every way possible.
“We are informing the police of this activity and are implementing further verification checks to protect consumers. Where we see evidence of fraud, we will seek to prosecute any individuals or organisations involved.
“We will publish further updates as soon as more information is available, and we remain committed to processing refunds to Thomas Cook customers quickly and securely.”